# servicetitan_create_customer

Create a new customer

Agent View of the PolicyLayer registry record for `servicetitan_create_customer`. HTML page: https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-create-customer

## Facts

- Tool: `servicetitan_create_customer`
- Server: ServiceTitan MCP Server (`busybee3333/servicetitan-mcp-2026-complete`) — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete.md
- Homepage: https://github.com/BusyBee3333/servicetitan-mcp-2026-complete
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "servicetitan_create_customer",
    "arguments": {}
  }
}
```

## Why servicetitan_create_customer is rated Medium

Creating a new customer record is a write operation that adds data to the system but is reversible (the record can be deleted or modified). While it affects business operations, it lacks the irreversibility of Destructive actions, the code execution characteristics of Execute tools, or financial implications.

From the tool's own definition: "Tool name 'servicetitan_create_customer' combined with description 'Create a new customer' indicates data creation, a reversible write operation."

## Use case

AI agents use servicetitan_create_customer to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceTitan MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicetitan_create_customer": {
      "limits": [
        {
          "counter": "servicetitan_create_customer_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceTitan MCP Server (107)

- `servicetitan_cancel_appointment` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-appointment.md
- `servicetitan_cancel_job` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-job.md
- `servicetitan_cancel_membership` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-membership.md
- `servicetitan_deactivate_customer` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-customer.md
- `servicetitan_deactivate_equipment` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-equipment.md
- `servicetitan_deactivate_inventory_item` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-inventory-item.md
- `servicetitan_deactivate_location` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-location.md
- `servicetitan_remove_customer_tag` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-remove-customer-tag.md
- `servicetitan_void_invoice` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-void-invoice.md
- `servicetitan_create_payment` — Financial — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-create-payment.md
- `servicetitan_deactivate_technician` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-technician.md
- `servicetitan_export_payroll` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-export-payroll.md
- `servicetitan_get_appointment` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-appointment.md
- `servicetitan_get_ar_aging_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-ar-aging-report.md
- `servicetitan_get_campaign` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-campaign.md
- `servicetitan_get_customer` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer.md
- `servicetitan_get_customer_acquisition_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer-acquisition-report.md
- `servicetitan_get_customer_balance` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer-balance.md
- `servicetitan_get_dispatch_board` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-dispatch-board.md
- `servicetitan_get_dispatch_metrics` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-dispatch-metrics.md
- `servicetitan_get_equipment` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-equipment.md
- `servicetitan_get_equipment_history` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-equipment-history.md
- `servicetitan_get_estimate` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-estimate.md
- `servicetitan_get_estimate_items` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-estimate-items.md
- `servicetitan_get_inventory_item` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-inventory-item.md
- `servicetitan_get_inventory_levels` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-inventory-levels.md
- `servicetitan_get_invoice` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-invoice.md
- `servicetitan_get_invoice_items` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-invoice-items.md
- `servicetitan_get_job` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-job.md
- `servicetitan_get_job_costing_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-job-costing-report.md
- …and 77 more: https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=busybee3333-servicetitan-mcp-2026-complete · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/busybee3333-servicetitan-mcp-2026-complete