# servicetitan_remove_customer_tag

Remove a tag from a customer

Agent View of the PolicyLayer registry record for `servicetitan_remove_customer_tag`. HTML page: https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-remove-customer-tag

## Facts

- Tool: `servicetitan_remove_customer_tag`
- Server: ServiceTitan MCP Server (`busybee3333/servicetitan-mcp-2026-complete`) — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete.md
- Homepage: https://github.com/BusyBee3333/servicetitan-mcp-2026-complete
- Risk category: Destructive (Critical risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Hidden

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "servicetitan_remove_customer_tag",
    "arguments": {}
  }
}
```

## Why servicetitan_remove_customer_tag is rated Critical

Removing a tag from a customer deletes that association without a built-in undo mechanism. While not catastrophic (no financial data or core records are destroyed), the action is irreversible in the sense that the tag linkage is gone and would need to be manually re-applied. This places it in the Destructive category rather than Write, as there is no implicit reversal.

From the tool's own definition: "'Remove a tag from a customer' — removal of a tag is an irreversible deletion of an association"

## Use case

AI agents call servicetitan_remove_customer_tag to permanently remove resources in ServiceTitan MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

## Recommended policy (PolicyLayer)

Verdict: **Hidden**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceTitan MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "hide": [
    "servicetitan_remove_customer_tag"
  ]
}
```

## Other tools on ServiceTitan MCP Server (107)

- `servicetitan_cancel_appointment` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-appointment.md
- `servicetitan_cancel_job` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-job.md
- `servicetitan_cancel_membership` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-cancel-membership.md
- `servicetitan_deactivate_customer` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-customer.md
- `servicetitan_deactivate_equipment` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-equipment.md
- `servicetitan_deactivate_inventory_item` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-inventory-item.md
- `servicetitan_deactivate_location` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-location.md
- `servicetitan_void_invoice` — Destructive — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-void-invoice.md
- `servicetitan_create_payment` — Financial — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-create-payment.md
- `servicetitan_deactivate_technician` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-technician.md
- `servicetitan_export_payroll` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-export-payroll.md
- `servicetitan_get_appointment` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-appointment.md
- `servicetitan_get_ar_aging_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-ar-aging-report.md
- `servicetitan_get_campaign` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-campaign.md
- `servicetitan_get_customer` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer.md
- `servicetitan_get_customer_acquisition_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer-acquisition-report.md
- `servicetitan_get_customer_balance` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer-balance.md
- `servicetitan_get_dispatch_board` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-dispatch-board.md
- `servicetitan_get_dispatch_metrics` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-dispatch-metrics.md
- `servicetitan_get_equipment` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-equipment.md
- `servicetitan_get_equipment_history` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-equipment-history.md
- `servicetitan_get_estimate` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-estimate.md
- `servicetitan_get_estimate_items` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-estimate-items.md
- `servicetitan_get_inventory_item` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-inventory-item.md
- `servicetitan_get_inventory_levels` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-inventory-levels.md
- `servicetitan_get_invoice` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-invoice.md
- `servicetitan_get_invoice_items` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-invoice-items.md
- `servicetitan_get_job` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-job.md
- `servicetitan_get_job_costing_report` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-job-costing-report.md
- `servicetitan_get_job_history` — Read — https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-job-history.md
- …and 77 more: https://policylayer.com/tools/busybee3333-servicetitan-mcp-2026-complete.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=busybee3333-servicetitan-mcp-2026-complete · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/busybee3333-servicetitan-mcp-2026-complete