# conv_assign_conversation

Assign a conversation to a user (pass user id) or unassign (pass null). Useful for routing escalated conversations.

Agent View of the PolicyLayer registry record for `conv_assign_conversation`. HTML page: https://policylayer.com/tools/com-getmunin-munin/conv-assign-conversation

## Facts

- Tool: `conv_assign_conversation`
- Server: Munin (`https://mcp.getmunin.com/mcp`) — https://policylayer.com/tools/com-getmunin-munin.md
- Homepage: https://github.com/getmunin/munin
- Risk category: Write (Medium risk)
- Registry record: grade D, identity unverified
- Server auth posture: gated
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "conv_assign_conversation",
    "arguments": {}
  }
}
```

## Why conv_assign_conversation is rated Medium

This tool creates or modifies conversation assignments reversibly—it reassigns conversations between users or unassigns them without deleting data. While it could disrupt workflow by routing conversations incorrectly, the effect is reversible (can be reassigned again).

From the tool's own definition: "Tool description states 'Assign a conversation to a user' or 'unassign (pass null)', which modifies conversation state by changing ownership/assignment. The term 'Assign' indicates a write operation that changes metadata."

## Use case

AI agents use conv_assign_conversation to create or update resources in Munin, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Munin environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Munin:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "conv_assign_conversation": {
      "limits": [
        {
          "counter": "conv_assign_conversation_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Munin (241)

- `analytics_revoke_tracker` — Destructive — https://policylayer.com/tools/com-getmunin-munin/analytics-revoke-tracker.md
- `analytics_rotate_tracker_key` — Destructive — https://policylayer.com/tools/com-getmunin-munin/analytics-rotate-tracker-key.md
- `bookings_cancel_booking` — Destructive — https://policylayer.com/tools/com-getmunin-munin/bookings-cancel-booking.md
- `bookings_cancel_my_booking` — Destructive — https://policylayer.com/tools/com-getmunin-munin/bookings-cancel-my-booking.md
- `cms_delete_asset` — Destructive — https://policylayer.com/tools/com-getmunin-munin/cms-delete-asset.md
- `cms_delete_collection` — Destructive — https://policylayer.com/tools/com-getmunin-munin/cms-delete-collection.md
- `cms_delete_entry` — Destructive — https://policylayer.com/tools/com-getmunin-munin/cms-delete-entry.md
- `connectors_delete_connection` — Destructive — https://policylayer.com/tools/com-getmunin-munin/connectors-delete-connection.md
- `conv_delete_attachment` — Destructive — https://policylayer.com/tools/com-getmunin-munin/conv-delete-attachment.md
- `conv_rotate_widget_key` — Destructive — https://policylayer.com/tools/com-getmunin-munin/conv-rotate-widget-key.md
- `crm_delete_segment` — Destructive — https://policylayer.com/tools/com-getmunin-munin/crm-delete-segment.md
- `kb_delete_document` — Destructive — https://policylayer.com/tools/com-getmunin-munin/kb-delete-document.md
- `kb_dismiss_curation_candidate` — Destructive — https://policylayer.com/tools/com-getmunin-munin/kb-dismiss-curation-candidate.md
- `outreach_cancel_scheduled_send` — Destructive — https://policylayer.com/tools/com-getmunin-munin/outreach-cancel-scheduled-send.md
- `slack_unlink_user` — Destructive — https://policylayer.com/tools/com-getmunin-munin/slack-unlink-user.md
- `webhooks_delete` — Destructive — https://policylayer.com/tools/com-getmunin-munin/webhooks-delete.md
- `conv_request_callback` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-request-callback.md
- `conv_retry_delivery` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-retry-delivery.md
- `conv_send_email_channel_test` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-send-email-channel-test.md
- `conv_send_sms_channel_test` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-send-sms-channel-test.md
- `conv_test_email_channel` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-test-email-channel.md
- `conv_test_voice_sms_channel` — Execute — https://policylayer.com/tools/com-getmunin-munin/conv-test-voice-sms-channel.md
- `outreach_approve_proposal` — Execute — https://policylayer.com/tools/com-getmunin-munin/outreach-approve-proposal.md
- `seo_submit_urls` — Execute — https://policylayer.com/tools/com-getmunin-munin/seo-submit-urls.md
- `cancel_subscription` — Financial — https://policylayer.com/tools/com-getmunin-munin/cancel-subscription.md
- `outreach_withdraw_proposal` — Financial — https://policylayer.com/tools/com-getmunin-munin/outreach-withdraw-proposal.md
- `analytics_export_config` — Read — https://policylayer.com/tools/com-getmunin-munin/analytics-export-config.md
- `analytics_export_events` — Read — https://policylayer.com/tools/com-getmunin-munin/analytics-export-events.md
- `analytics_get_contact_journey` — Read — https://policylayer.com/tools/com-getmunin-munin/analytics-get-contact-journey.md
- `analytics_get_funnel` — Read — https://policylayer.com/tools/com-getmunin-munin/analytics-get-funnel.md
- …and 211 more: https://policylayer.com/tools/com-getmunin-munin.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=com-getmunin-munin · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/com-getmunin-munin