# servicenow_create_incident Create a new incident in ServiceNow. Agent View of the PolicyLayer registry record for `servicenow_create_incident`. HTML page: https://policylayer.com/tools/com-local-mcp-local-mcp/servicenow-create-incident ## Facts - Tool: `servicenow_create_incident` - Server: Local (`local-mcp`) — https://policylayer.com/tools/com-local-mcp-local-mcp.md - Install: `npx -y local-mcp` - Homepage: https://github.com/lanchuske/local-mcp - Risk category: Write (Medium risk) - Registry record: grade F, identity unverified - Server auth posture: open - Server CORS policy: * - Server rate-limited: no - Parameters: 4 (1 required) - Recommended policy verdict: Rate-limited ## Parameters | Parameter | Type | Required | Description | | --- | --- | --- | --- | | `urgency` | string | no | 1=Critical, 2=High, 3=Medium (default), 4=Low | | `category` | string | no | Incident category, e.g. 'software', 'hardware', 'network' | | `description` | string | no | Full description of the issue | | `short_description` | string | yes | Brief summary of the issue (required) | Parameters from the server's own tool schema. ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "servicenow_create_incident", "arguments": { "short_description": "" } } } ``` ## Why servicenow_create_incident is rated Medium This tool creates a new record in ServiceNow, which is a write operation that modifies system state reversibly. The blast radius is medium because unauthorized incident creation could lead to operational disruption, false alerts, or cluttered ticketing systems, but the action is reversible (incidents can be deleted or marked as invalid). From the tool's own definition: "Tool name is 'servicenow_create_incident' and description states 'Create a new incident in ServiceNow.' The verb 'create' and the action of adding a new incident record indicate data creation." ## Use case AI agents use servicenow_create_incident to create or update resources in Local, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Local environment. ## Recommended policy (PolicyLayer) Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Local: ```json { "version": "1", "default": "deny", "tools": { "servicenow_create_incident": { "limits": [ { "counter": "servicenow_create_incident_rate", "window": "minute", "max": 30, "scope": "grant" } ] } } } ``` ## Other tools on Local (233) - `delete_calendar_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-calendar-event.md - `delete_reminder` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder.md - `delete_reminder_list` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder-list.md - `m365_delete_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/m365-delete-event.md - `onedrive_delete_file` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/onedrive-delete-file.md - `recipe_delete` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-delete.md - `chrome_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-click.md - `chrome_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-evaluate-js.md - `chrome_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-fill-form.md - `chrome_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-go-back.md - `chrome_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-navigate.md - `chrome_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-type.md - `chrome_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-wait-for.md - `nordvpn_diagnose` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/nordvpn-diagnose.md - `notion_open_page` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/notion-open-page.md - `recipe_run` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-run.md - `run_diagnostics` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-diagnostics.md - `run_terminal_command` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-terminal-command.md - `safari_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-click.md - `safari_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-evaluate-js.md - `safari_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-fill-form.md - `safari_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-go-back.md - `safari_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-navigate.md - `safari_query_selector_all` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-query-selector-all.md - `safari_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-type.md - `safari_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-wait-for.md - `screen_record_start` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-start.md - `screen_record_stop` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-stop.md - `setup_install` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/setup-install.md - `ui_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/ui-click.md - …and 203 more: https://policylayer.com/tools/com-local-mcp-local-mcp.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=com-local-mcp-local-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/com-local-mcp-local-mcp