# servicenow_search_incidents

Search incidents in ServiceNow by keyword, number, or caller.

Agent View of the PolicyLayer registry record for `servicenow_search_incidents`. HTML page: https://policylayer.com/tools/com-local-mcp-local-mcp/servicenow-search-incidents

## Facts

- Tool: `servicenow_search_incidents`
- Server: Local (`local-mcp`) — https://policylayer.com/tools/com-local-mcp-local-mcp.md
- Install: `npx -y local-mcp`
- Homepage: https://github.com/lanchuske/local-mcp
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server auth posture: open
- Server CORS policy: *
- Server rate-limited: no
- Parameters: 2 (1 required)
- Recommended policy verdict: Allowed

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `limit` | integer | no | Max results (default 10, max 50) |
| `query` | string | yes | Free-text search or incident number (e.g. 'INC0012345' or 'printer not working') |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "servicenow_search_incidents",
    "arguments": {
      "query": "<query>"
    }
  }
}
```

## Why servicenow_search_incidents is rated Low

This tool retrieves or queries incident data from ServiceNow without creating, modifying, deleting, or executing any actions. The search functionality is a read-only operation. Severity is low because the blast radius of misuse is limited to information disclosure of potentially sensitive incident data, which while concerning, does not enable destructive, financial, or code execution risks.

From the tool's own definition: "Tool name contains 'search' and description states 'Search incidents in ServiceNow by keyword, number, or caller' — these are query/retrieval operations with no modification or execution of external systems."

## Use case

AI agents call servicenow_search_incidents to retrieve information from Local without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Local:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicenow_search_incidents": {}
  }
}
```

## Other tools on Local (233)

- `delete_calendar_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-calendar-event.md
- `delete_reminder` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder.md
- `delete_reminder_list` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder-list.md
- `m365_delete_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/m365-delete-event.md
- `onedrive_delete_file` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/onedrive-delete-file.md
- `recipe_delete` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-delete.md
- `chrome_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-click.md
- `chrome_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-evaluate-js.md
- `chrome_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-fill-form.md
- `chrome_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-go-back.md
- `chrome_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-navigate.md
- `chrome_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-type.md
- `chrome_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-wait-for.md
- `nordvpn_diagnose` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/nordvpn-diagnose.md
- `notion_open_page` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/notion-open-page.md
- `recipe_run` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-run.md
- `run_diagnostics` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-diagnostics.md
- `run_terminal_command` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-terminal-command.md
- `safari_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-click.md
- `safari_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-evaluate-js.md
- `safari_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-fill-form.md
- `safari_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-go-back.md
- `safari_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-navigate.md
- `safari_query_selector_all` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-query-selector-all.md
- `safari_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-type.md
- `safari_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-wait-for.md
- `screen_record_start` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-start.md
- `screen_record_stop` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-stop.md
- `setup_install` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/setup-install.md
- `ui_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/ui-click.md
- …and 203 more: https://policylayer.com/tools/com-local-mcp-local-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=com-local-mcp-local-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/com-local-mcp-local-mcp