# servicenow_update_incident Update fields on an existing ServiceNow incident — state, priority, assignment. Use sys_id from servicenow_get_incident. Agent View of the PolicyLayer registry record for `servicenow_update_incident`. HTML page: https://policylayer.com/tools/com-local-mcp-local-mcp/servicenow-update-incident ## Facts - Tool: `servicenow_update_incident` - Server: Local (`local-mcp`) — https://policylayer.com/tools/com-local-mcp-local-mcp.md - Install: `npx -y local-mcp` - Homepage: https://github.com/lanchuske/local-mcp - Risk category: Write (Medium risk) - Registry record: grade F, identity unverified - Server auth posture: open - Server CORS policy: * - Server rate-limited: no - Parameters: 7 (1 required) - Recommended policy verdict: Rate-limited ## Parameters | Parameter | Type | Required | Description | | --- | --- | --- | --- | | `state` | string | no | 1=New, 2=In Progress, 3=On Hold, 6=Resolved, 7=Closed | | `sys_id` | string | yes | Incident sys_id from servicenow_get_incident | | `urgency` | string | no | 1=Critical, 2=High, 3=Medium, 4=Low | | `priority` | string | no | 1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning | | `assigned_to` | string | no | Username or email to assign to | | `close_notes` | string | no | Resolution notes (required when state=6 or 7) | | `short_description` | string | no | Updated summary | Parameters from the server's own tool schema. ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "servicenow_update_incident", "arguments": { "sys_id": "" } } } ``` ## Why servicenow_update_incident is rated Medium The tool modifies existing data (incident state, priority, assignment) but does not permanently delete or destroy records. Updates are reversible through subsequent modifications. From the tool's own definition: "Tool name contains 'update' and description states 'Update fields on an existing ServiceNow incident — state, priority, assignment.' These are reversible modifications to incident records." ## Use case AI agents use servicenow_update_incident to create or update resources in Local, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Local environment. ## Recommended policy (PolicyLayer) Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Local: ```json { "version": "1", "default": "deny", "tools": { "servicenow_update_incident": { "limits": [ { "counter": "servicenow_update_incident_rate", "window": "minute", "max": 30, "scope": "grant" } ] } } } ``` ## Other tools on Local (233) - `delete_calendar_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-calendar-event.md - `delete_reminder` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder.md - `delete_reminder_list` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/delete-reminder-list.md - `m365_delete_event` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/m365-delete-event.md - `onedrive_delete_file` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/onedrive-delete-file.md - `recipe_delete` — Destructive — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-delete.md - `chrome_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-click.md - `chrome_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-evaluate-js.md - `chrome_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-fill-form.md - `chrome_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-go-back.md - `chrome_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-navigate.md - `chrome_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-type.md - `chrome_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/chrome-wait-for.md - `nordvpn_diagnose` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/nordvpn-diagnose.md - `notion_open_page` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/notion-open-page.md - `recipe_run` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/recipe-run.md - `run_diagnostics` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-diagnostics.md - `run_terminal_command` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/run-terminal-command.md - `safari_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-click.md - `safari_evaluate_js` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-evaluate-js.md - `safari_fill_form` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-fill-form.md - `safari_go_back` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-go-back.md - `safari_navigate` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-navigate.md - `safari_query_selector_all` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-query-selector-all.md - `safari_type` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-type.md - `safari_wait_for` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/safari-wait-for.md - `screen_record_start` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-start.md - `screen_record_stop` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/screen-record-stop.md - `setup_install` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/setup-install.md - `ui_click` — Execute — https://policylayer.com/tools/com-local-mcp-local-mcp/ui-click.md - …and 203 more: https://policylayer.com/tools/com-local-mcp-local-mcp.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=com-local-mcp-local-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/com-local-mcp-local-mcp