# create_support_ticket A write tool on the ComplianceCow MCP Server MCP server. Agent View of the PolicyLayer registry record for `create_support_ticket`. HTML page: https://policylayer.com/tools/compliancecow-cow-mcp/create-support-ticket ## Facts - Tool: `create_support_ticket` - Server: ComplianceCow MCP Server (`compliancecow/cow-mcp`) — https://policylayer.com/tools/compliancecow-cow-mcp.md - Homepage: https://github.com/ComplianceCow/cow-mcp - Risk category: Write (Medium risk) - Registry record: grade F, identity unverified - Server rate-limited: no - Parameters: 0 - Recommended policy verdict: Rate-limited ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "create_support_ticket", "arguments": {} } } ``` ## Why create_support_ticket is rated Medium Creating a support ticket is a Write operation—it creates new data/records in an external system. While reversible (tickets can typically be closed or deleted), the impact depends on context and external system integration. Severity is medium because erroneous ticket creation could spam support systems, waste resources, or trigger unwanted workflows, but doesn't cause data loss or financial harm. From the tool's own definition: "Tool name 'create_support_ticket' combined with server description stating it 'support[s] automated remediation actions such as fixing policies and creating tickets in external tools' indicates this tool creates tickets (write operation)." ## Use case AI agents use create_support_ticket to create or update resources in ComplianceCow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ComplianceCow MCP Server environment. ## Recommended policy (PolicyLayer) Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ComplianceCow MCP Server: ```json { "version": "1", "default": "deny", "tools": { "create_support_ticket": { "limits": [ { "counter": "create_support_ticket_rate", "window": "minute", "max": 30, "scope": "grant" } ] } } } ``` ## Other tools on ComplianceCow MCP Server (208) - `delete_asset_schedule` — Destructive — https://policylayer.com/tools/compliancecow-cow-mcp/delete-asset-schedule.md - `create_sql_query_evidence` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/create-sql-query-evidence.md - `execute_action` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/execute-action.md - `execute_cypher_query` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/execute-cypher-query.md - `execute_rule` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/execute-rule.md - `execute_shell_command` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/execute-shell-command.md - `execute_task` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/execute-task.md - `prepare_applications_for_execution` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/prepare-applications-for-execution.md - `run_metrics_assessment` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/run-metrics-assessment.md - `schedule_asset_execution` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/schedule-asset-execution.md - `trigger_workflow` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/trigger-workflow.md - `validate_sql_query` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/validate-sql-query.md - `validate_sql_query_and_cel` — Execute — https://policylayer.com/tools/compliancecow-cow-mcp/validate-sql-query-and-cel.md - `collect_parameter_input` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/collect-parameter-input.md - `confirm_parameter_input` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/confirm-parameter-input.md - `confirm_template_input` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/confirm-template-input.md - `create_metric_sql_query_evidence` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/create-metric-sql-query-evidence.md - `create_workflow_custom_event` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/create-workflow-custom-event.md - `generate_design_notes_preview` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/generate-design-notes-preview.md - `generate_rule_readme_preview` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/generate-rule-readme-preview.md - `modify_workflow` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/modify-workflow.md - `publish_application` — Other — https://policylayer.com/tools/compliancecow-cow-mcp/publish-application.md - `audit_fetch_assessment_run_details` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-fetch-assessment-run-details.md - `audit_fetch_assessment_run_leaf_control_evidence` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-fetch-assessment-run-leaf-control-evidence.md - `audit_fetch_assessment_runs` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-fetch-assessment-runs.md - `audit_fetch_evidence_records` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-fetch-evidence-records.md - `audit_get_uses_by_ids` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-get-uses-by-ids.md - `audit_list_all_assessment_categories` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-list-all-assessment-categories.md - `audit_list_all_assessments` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-list-all-assessments.md - `audit_list_assessment_control_configs` — Read — https://policylayer.com/tools/compliancecow-cow-mcp/audit-list-assessment-control-configs.md - …and 178 more: https://policylayer.com/tools/compliancecow-cow-mcp.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=compliancecow-cow-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/compliancecow-cow-mcp