# create_kb_article

Create knowledge base articles

Agent View of the PolicyLayer registry record for `create_kb_article`. HTML page: https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-kb-article

## Facts

- Tool: `create_kb_article`
- Server: ServiceNow MCP Server (`divyashah0510/mcp-server-servicenow`) — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow.md
- Homepage: https://github.com/divyashah0510/mcp-server-servicenow
- Risk category: Write (Medium risk)
- Registry record: grade D, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_kb_article",
    "arguments": {}
  }
}
```

## Why create_kb_article is rated Medium

This tool creates new knowledge base articles, which is a reversible write operation. While it modifies organizational data, articles can be edited or deleted later. The blast radius is medium because incorrect or malicious articles could mislead users, but the operation is not irreversible (articles can be removed) and does not involve financial transactions or code execution.

From the tool's own definition: "Tool name 'create_kb_article' and description 'Create knowledge base articles' indicate creation of new data in ServiceNow's knowledge base."

## Use case

AI agents use create_kb_article to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_kb_article": {
      "limits": [
        {
          "counter": "create_kb_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceNow MCP Server (6)

- `create_business_rule` — Execute — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-business-rule.md
- `create_client_script` — Write — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-client-script.md
- `create_incident` — Write — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-incident.md
- `create_record_producer` — Write — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-record-producer.md
- `create_sla_definition` — Write — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-sla-definition.md
- `create_variable_set` — Write — https://policylayer.com/tools/divyashah0510-mcp-server-servicenow/create-variable-set.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=divyashah0510-mcp-server-servicenow · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/divyashah0510-mcp-server-servicenow