# add_ticket_tags

Create and manage support tickets with DoiT. Adds one or more tags to an existing support request. The operation is surgical — only the tags listed in the request are added; existing tags on the ticket are preserved. Re-adding a tag that is already present is a successful no-op. All submitted tags are normalized (trim + lowercase) before storage. For customers, the system additionally applies a customer_tag/ namespace prefix to prevent collisions with internal DoiT process tags. The response echoes the actual stored strings so callers can verify the transform.

Agent View of the PolicyLayer registry record for `add_ticket_tags`. HTML page: https://policylayer.com/tools/doit/add-ticket-tags

## Facts

- Tool: `add_ticket_tags`
- Server: Doit (`@doitintl/doit-mcp-server`) — https://policylayer.com/tools/doit.md
- Install: `npx -y @doitintl/doit-mcp-server`
- Homepage: https://www.npmjs.com/package/@doitintl/doit-mcp-server
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 3 (2 required)
- Recommended policy verdict: Rate-limited

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `tags` | array | yes | List of tags to add or remove. Customer-submitted tags are auto-prefixed with `customer_tag/`. |
| `ticketId` | number | yes |  |
| `customerContext` | string | no | Scope the request to a specific customer by ID. Required for DoiT employees (whose token isn't tied to a single customer); omit for direct customer users. |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "add_ticket_tags",
    "arguments": {
      "tags": [],
      "ticketId": 0
    }
  }
}
```

## Why add_ticket_tags is rated Medium

An AI agent can call add_ticket_tags faster than any human can review: one bad instruction and it creates or modifies resources in Doit by the hundred, each call as confident as the last.

## Use case

AI agents use add_ticket_tags to create or update resources in Doit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Doit environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Doit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "add_ticket_tags": {
      "limits": [
        {
          "counter": "add_ticket_tags_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Doit (237)

- `cancel_async_operation` — Destructive — https://policylayer.com/tools/doit/cancel-async-operation.md
- `cancel_invite` — Destructive — https://policylayer.com/tools/doit/cancel-invite.md
- `confirm_action` — Destructive — https://policylayer.com/tools/doit/confirm-action.md
- `delete_account_role` — Destructive — https://policylayer.com/tools/doit/delete-account-role.md
- `delete_alert` — Destructive — https://policylayer.com/tools/doit/delete-alert.md
- `delete_allocation` — Destructive — https://policylayer.com/tools/doit/delete-allocation.md
- `delete_annotation` — Destructive — https://policylayer.com/tools/doit/delete-annotation.md
- `delete_ava_conversation` — Destructive — https://policylayer.com/tools/doit/delete-ava-conversation.md
- `delete_budget` — Destructive — https://policylayer.com/tools/doit/delete-budget.md
- `delete_cloudflow_connection` — Destructive — https://policylayer.com/tools/doit/delete-cloudflow-connection.md
- `delete_custom_theme` — Destructive — https://policylayer.com/tools/doit/delete-custom-theme.md
- `delete_customer_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-customer-geographic-access-scope.md
- `delete_customer_group` — Destructive — https://policylayer.com/tools/doit/delete-customer-group.md
- `delete_datahub_dataset` — Destructive — https://policylayer.com/tools/doit/delete-datahub-dataset.md
- `delete_datahub_datasets` — Destructive — https://policylayer.com/tools/doit/delete-datahub-datasets.md
- `delete_datahub_events_by_filter` — Destructive — https://policylayer.com/tools/doit/delete-datahub-events-by-filter.md
- `delete_folder` — Destructive — https://policylayer.com/tools/doit/delete-folder.md
- `delete_geographic_access_custom_region` — Destructive — https://policylayer.com/tools/doit/delete-geographic-access-custom-region.md
- `delete_insight_result` — Destructive — https://policylayer.com/tools/doit/delete-insight-result.md
- `delete_insight_results` — Destructive — https://policylayer.com/tools/doit/delete-insight-results.md
- `delete_label` — Destructive — https://policylayer.com/tools/doit/delete-label.md
- `delete_report` — Destructive — https://policylayer.com/tools/doit/delete-report.md
- `delete_role` — Destructive — https://policylayer.com/tools/doit/delete-role.md
- `delete_service_account` — Destructive — https://policylayer.com/tools/doit/delete-service-account.md
- `delete_service_account_token` — Destructive — https://policylayer.com/tools/doit/delete-service-account-token.md
- `delete_user` — Destructive — https://policylayer.com/tools/doit/delete-user.md
- `delete_user_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-user-geographic-access-scope.md
- `id_of_asset` — Destructive — https://policylayer.com/tools/doit/id-of-asset.md
- `remove_ticket_tags` — Destructive — https://policylayer.com/tools/doit/remove-ticket-tags.md
- `async_run_inline` — Execute — https://policylayer.com/tools/doit/async-run-inline.md
- …and 207 more: https://policylayer.com/tools/doit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=doit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/doit