# create_ticket_comment

Adds a comment to an existing support ticket. For customers, comments are always public. For DoiT employees, comments can be marked as private (internal notes) by setting the private field to true.

Agent View of the PolicyLayer registry record for `create_ticket_comment`. HTML page: https://policylayer.com/tools/doit/create-ticket-comment

## Facts

- Tool: `create_ticket_comment`
- Server: Doit (`@doitintl/doit-mcp-server`) — https://policylayer.com/tools/doit.md
- Install: `npx -y @doitintl/doit-mcp-server`
- Homepage: https://www.npmjs.com/package/@doitintl/doit-mcp-server
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 3 (2 required)
- Recommended policy verdict: Rate-limited

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `body` | string | yes | The text content of the comment (required, must be non-empty). |
| `private` | boolean | no | If true, creates a private internal note. Only honored for DoiT employees; ignored for customers. |
| `ticketId` | string | yes | The numeric ID of the support ticket to add a comment to. |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_ticket_comment",
    "arguments": {
      "body": "<body>",
      "ticketId": "<ticketId>"
    }
  }
}
```

## Why create_ticket_comment is rated Medium

An AI agent can call create_ticket_comment faster than any human can review: one bad instruction and it creates or modifies resources in Doit by the hundred, each call as confident as the last.

Risk signals: Accepts raw HTML/template content (body)

## Use case

AI agents use create_ticket_comment to create or update resources in Doit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Doit environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Doit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket_comment": {
      "limits": [
        {
          "counter": "create_ticket_comment_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Doit (237)

- `cancel_async_operation` — Destructive — https://policylayer.com/tools/doit/cancel-async-operation.md
- `cancel_invite` — Destructive — https://policylayer.com/tools/doit/cancel-invite.md
- `confirm_action` — Destructive — https://policylayer.com/tools/doit/confirm-action.md
- `delete_account_role` — Destructive — https://policylayer.com/tools/doit/delete-account-role.md
- `delete_alert` — Destructive — https://policylayer.com/tools/doit/delete-alert.md
- `delete_allocation` — Destructive — https://policylayer.com/tools/doit/delete-allocation.md
- `delete_annotation` — Destructive — https://policylayer.com/tools/doit/delete-annotation.md
- `delete_ava_conversation` — Destructive — https://policylayer.com/tools/doit/delete-ava-conversation.md
- `delete_budget` — Destructive — https://policylayer.com/tools/doit/delete-budget.md
- `delete_cloudflow_connection` — Destructive — https://policylayer.com/tools/doit/delete-cloudflow-connection.md
- `delete_custom_theme` — Destructive — https://policylayer.com/tools/doit/delete-custom-theme.md
- `delete_customer_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-customer-geographic-access-scope.md
- `delete_customer_group` — Destructive — https://policylayer.com/tools/doit/delete-customer-group.md
- `delete_datahub_dataset` — Destructive — https://policylayer.com/tools/doit/delete-datahub-dataset.md
- `delete_datahub_datasets` — Destructive — https://policylayer.com/tools/doit/delete-datahub-datasets.md
- `delete_datahub_events_by_filter` — Destructive — https://policylayer.com/tools/doit/delete-datahub-events-by-filter.md
- `delete_folder` — Destructive — https://policylayer.com/tools/doit/delete-folder.md
- `delete_geographic_access_custom_region` — Destructive — https://policylayer.com/tools/doit/delete-geographic-access-custom-region.md
- `delete_insight_result` — Destructive — https://policylayer.com/tools/doit/delete-insight-result.md
- `delete_insight_results` — Destructive — https://policylayer.com/tools/doit/delete-insight-results.md
- `delete_label` — Destructive — https://policylayer.com/tools/doit/delete-label.md
- `delete_report` — Destructive — https://policylayer.com/tools/doit/delete-report.md
- `delete_role` — Destructive — https://policylayer.com/tools/doit/delete-role.md
- `delete_service_account` — Destructive — https://policylayer.com/tools/doit/delete-service-account.md
- `delete_service_account_token` — Destructive — https://policylayer.com/tools/doit/delete-service-account-token.md
- `delete_user` — Destructive — https://policylayer.com/tools/doit/delete-user.md
- `delete_user_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-user-geographic-access-scope.md
- `id_of_asset` — Destructive — https://policylayer.com/tools/doit/id-of-asset.md
- `remove_ticket_tags` — Destructive — https://policylayer.com/tools/doit/remove-ticket-tags.md
- `async_run_inline` — Execute — https://policylayer.com/tools/doit/async-run-inline.md
- …and 207 more: https://policylayer.com/tools/doit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=doit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/doit