# list_tickets

Use this when the user wants to view their support tickets, check ticket status, or review open issues. Returns tickets with status, severity, and platform. Customers see their own tickets; organization tickets are visible when ticket sharing is enabled. Subject filtering is case-insensitive and applies only to the returned page. The API cursor and unfiltered rowCount are preserved, including on pages with no matches. Do NOT use this for cloud incidents (use get_cloud_incidents) or cost alerts (use list_alerts).

Agent View of the PolicyLayer registry record for `list_tickets`. HTML page: https://policylayer.com/tools/doit/list-tickets

## Facts

- Tool: `list_tickets`
- Server: Doit (`@doitintl/doit-mcp-server`) — https://policylayer.com/tools/doit.md
- Install: `npx -y @doitintl/doit-mcp-server`
- Homepage: https://www.npmjs.com/package/@doitintl/doit-mcp-server
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 3
- Recommended policy verdict: Allowed

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `subject` | string | no | Case-insensitive substring filter on the returned API page only. Other pages are not searched. pageToken and rowCount retain the API's unfiltered page values, e |
| `pageSize` | integer | no | Number of tickets per API page, from 1 to 100. Defaults to 40; sent as maxResults. |
| `pageToken` | string | no | Page token from a previous response; keep the same pageSize when paging. |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_tickets",
    "arguments": {}
  }
}
```

## Why list_tickets is rated Low

Even though list_tickets only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

## Use case

AI agents call list_tickets to retrieve information from Doit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Doit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_tickets": {}
  }
}
```

## Other tools on Doit (237)

- `cancel_async_operation` — Destructive — https://policylayer.com/tools/doit/cancel-async-operation.md
- `cancel_invite` — Destructive — https://policylayer.com/tools/doit/cancel-invite.md
- `confirm_action` — Destructive — https://policylayer.com/tools/doit/confirm-action.md
- `delete_account_role` — Destructive — https://policylayer.com/tools/doit/delete-account-role.md
- `delete_alert` — Destructive — https://policylayer.com/tools/doit/delete-alert.md
- `delete_allocation` — Destructive — https://policylayer.com/tools/doit/delete-allocation.md
- `delete_annotation` — Destructive — https://policylayer.com/tools/doit/delete-annotation.md
- `delete_ava_conversation` — Destructive — https://policylayer.com/tools/doit/delete-ava-conversation.md
- `delete_budget` — Destructive — https://policylayer.com/tools/doit/delete-budget.md
- `delete_cloudflow_connection` — Destructive — https://policylayer.com/tools/doit/delete-cloudflow-connection.md
- `delete_custom_theme` — Destructive — https://policylayer.com/tools/doit/delete-custom-theme.md
- `delete_customer_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-customer-geographic-access-scope.md
- `delete_customer_group` — Destructive — https://policylayer.com/tools/doit/delete-customer-group.md
- `delete_datahub_dataset` — Destructive — https://policylayer.com/tools/doit/delete-datahub-dataset.md
- `delete_datahub_datasets` — Destructive — https://policylayer.com/tools/doit/delete-datahub-datasets.md
- `delete_datahub_events_by_filter` — Destructive — https://policylayer.com/tools/doit/delete-datahub-events-by-filter.md
- `delete_folder` — Destructive — https://policylayer.com/tools/doit/delete-folder.md
- `delete_geographic_access_custom_region` — Destructive — https://policylayer.com/tools/doit/delete-geographic-access-custom-region.md
- `delete_insight_result` — Destructive — https://policylayer.com/tools/doit/delete-insight-result.md
- `delete_insight_results` — Destructive — https://policylayer.com/tools/doit/delete-insight-results.md
- `delete_label` — Destructive — https://policylayer.com/tools/doit/delete-label.md
- `delete_report` — Destructive — https://policylayer.com/tools/doit/delete-report.md
- `delete_role` — Destructive — https://policylayer.com/tools/doit/delete-role.md
- `delete_service_account` — Destructive — https://policylayer.com/tools/doit/delete-service-account.md
- `delete_service_account_token` — Destructive — https://policylayer.com/tools/doit/delete-service-account-token.md
- `delete_user` — Destructive — https://policylayer.com/tools/doit/delete-user.md
- `delete_user_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-user-geographic-access-scope.md
- `id_of_asset` — Destructive — https://policylayer.com/tools/doit/id-of-asset.md
- `remove_ticket_tags` — Destructive — https://policylayer.com/tools/doit/remove-ticket-tags.md
- `async_run_inline` — Execute — https://policylayer.com/tools/doit/async-run-inline.md
- …and 207 more: https://policylayer.com/tools/doit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

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Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=doit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/doit