# update_ticket

Create and manage support tickets with DoiT. Partially updates a support request. Supports setting the request status and/or assignee. DoiT employees may set any of open, pending, hold, or solved and may set the assignee; customers may set only solved (parity with the console "mark as resolved" action) and may not set an assignee. closed is not settable via the API (Zendesk auto-closes from solved). The assignee is a DoiT-employee email, resolved server-side to a Zendesk agent; an email that does not resolve to an active agent returns 400. At least one mutable field must be present. The response echoes the fields that were applied.

Agent View of the PolicyLayer registry record for `update_ticket`. HTML page: https://policylayer.com/tools/doit/update-ticket

## Facts

- Tool: `update_ticket`
- Server: Doit (`@doitintl/doit-mcp-server`) — https://policylayer.com/tools/doit.md
- Install: `npx -y @doitintl/doit-mcp-server`
- Homepage: https://www.npmjs.com/package/@doitintl/doit-mcp-server
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 4 (1 required)
- Recommended policy verdict: Rate-limited

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `status` | string | no | The status to set on the request. |
| `assignee` | string | no | Email of the DoiT employee to assign the request to, resolved to a Zendesk agent. DoiT employees only. |
| `ticketId` | number | yes |  |
| `customerContext` | string | no | Scope the request to a specific customer by ID. Required for DoiT employees (whose token isn't tied to a single customer); omit for direct customer users. |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "update_ticket",
    "arguments": {
      "ticketId": 0
    }
  }
}
```

## Why update_ticket is rated Medium

An AI agent can call update_ticket faster than any human can review: one bad instruction and it creates or modifies resources in Doit by the hundred, each call as confident as the last.

## Use case

AI agents use update_ticket to create or update resources in Doit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Doit environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Doit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_ticket": {
      "limits": [
        {
          "counter": "update_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Doit (237)

- `cancel_async_operation` — Destructive — https://policylayer.com/tools/doit/cancel-async-operation.md
- `cancel_invite` — Destructive — https://policylayer.com/tools/doit/cancel-invite.md
- `confirm_action` — Destructive — https://policylayer.com/tools/doit/confirm-action.md
- `delete_account_role` — Destructive — https://policylayer.com/tools/doit/delete-account-role.md
- `delete_alert` — Destructive — https://policylayer.com/tools/doit/delete-alert.md
- `delete_allocation` — Destructive — https://policylayer.com/tools/doit/delete-allocation.md
- `delete_annotation` — Destructive — https://policylayer.com/tools/doit/delete-annotation.md
- `delete_ava_conversation` — Destructive — https://policylayer.com/tools/doit/delete-ava-conversation.md
- `delete_budget` — Destructive — https://policylayer.com/tools/doit/delete-budget.md
- `delete_cloudflow_connection` — Destructive — https://policylayer.com/tools/doit/delete-cloudflow-connection.md
- `delete_custom_theme` — Destructive — https://policylayer.com/tools/doit/delete-custom-theme.md
- `delete_customer_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-customer-geographic-access-scope.md
- `delete_customer_group` — Destructive — https://policylayer.com/tools/doit/delete-customer-group.md
- `delete_datahub_dataset` — Destructive — https://policylayer.com/tools/doit/delete-datahub-dataset.md
- `delete_datahub_datasets` — Destructive — https://policylayer.com/tools/doit/delete-datahub-datasets.md
- `delete_datahub_events_by_filter` — Destructive — https://policylayer.com/tools/doit/delete-datahub-events-by-filter.md
- `delete_folder` — Destructive — https://policylayer.com/tools/doit/delete-folder.md
- `delete_geographic_access_custom_region` — Destructive — https://policylayer.com/tools/doit/delete-geographic-access-custom-region.md
- `delete_insight_result` — Destructive — https://policylayer.com/tools/doit/delete-insight-result.md
- `delete_insight_results` — Destructive — https://policylayer.com/tools/doit/delete-insight-results.md
- `delete_label` — Destructive — https://policylayer.com/tools/doit/delete-label.md
- `delete_report` — Destructive — https://policylayer.com/tools/doit/delete-report.md
- `delete_role` — Destructive — https://policylayer.com/tools/doit/delete-role.md
- `delete_service_account` — Destructive — https://policylayer.com/tools/doit/delete-service-account.md
- `delete_service_account_token` — Destructive — https://policylayer.com/tools/doit/delete-service-account-token.md
- `delete_user` — Destructive — https://policylayer.com/tools/doit/delete-user.md
- `delete_user_geographic_access_scope` — Destructive — https://policylayer.com/tools/doit/delete-user-geographic-access-scope.md
- `id_of_asset` — Destructive — https://policylayer.com/tools/doit/id-of-asset.md
- `remove_ticket_tags` — Destructive — https://policylayer.com/tools/doit/remove-ticket-tags.md
- `async_run_inline` — Execute — https://policylayer.com/tools/doit/async-run-inline.md
- …and 207 more: https://policylayer.com/tools/doit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=doit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/doit