# export_zendesk_tickets Export Zendesk tickets using cursor-based pagination with NO 1000-result limit. Use this instead of search_zendesk_tickets when you need MORE than 1000 results, such as bulk exports or comprehensive data analysis. Uses the Zendesk Search Export API (/search/export.json) which supports unlimited results via cursor-based pagination. Auto-paginates through all matching results. For bulk analysis (>100 tickets), use save_to_file=true to write results to a JSON file instead of returning them in the conversation. This avoids context overflow and enables processing thousands of tickets via scripts (grep, jq, Node.js). IMPORTANT: Exports with more than 500 results REQUIRE save_to_file=true. The tool will reject large in-context exports to prevent context overflow. Key differences from search_zendesk_tickets: - No 1000-result ceiling (search_zendesk_tickets is capped at 1000) - Always auto-paginates (no manual page parameter) - Results are always sorted by created_at (no custom sort options) - Slightly higher latency per page due to cursor overhead - Has a safety cap (max_results, default 10000) to prevent runaway pagination Query syntax is the same as search_zendesk_tickets (e.g., Agent View of the PolicyLayer registry record for `export_zendesk_tickets`. HTML page: https://policylayer.com/tools/freshdesk/export-zendesk-tickets ## Facts - Tool: `export_zendesk_tickets` - Server: Freshdesk (`@mindstone-engineering/mcp-server-freshdesk`) — https://policylayer.com/tools/freshdesk.md - Install: `npx -y @mindstone-engineering/mcp-server-freshdesk` - Homepage: git+https://github.com/nspr-io/mcp-servers.git - Risk category: Read (Low risk) - Registry record: grade F, identity unverified - Server rate-limited: no - Parameters: 0 - Recommended policy verdict: Allowed ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "export_zendesk_tickets", "arguments": {} } } ``` ## Why export_zendesk_tickets is rated Low This tool retrieves/exports ticket data from Zendesk without modifying or deleting anything. It is a bulk read operation. Severity is medium because it can export large volumes of potentially sensitive support ticket data, and the 'save_to_file=true' option writes results to disk, but there are no write/destructive side effects on the source system. From the tool's own definition: "Export Zendesk tickets using cursor-based pagination with NO 1000-result limit... Uses the Zendesk Search Export API (/search/export.json) which supports unlimited results via cursor-based pagination. Auto-paginates through all matching results." ## Use case AI agents call export_zendesk_tickets to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere. ## Recommended policy (PolicyLayer) Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Freshdesk: ```json { "version": "1", "default": "deny", "tools": { "export_zendesk_tickets": {} } } ``` ## Other tools on Freshdesk (421) - `cancel_runway_task` — Destructive — https://policylayer.com/tools/freshdesk/cancel-runway-task.md - `delete_custom_voice` — Destructive — https://policylayer.com/tools/freshdesk/delete-custom-voice.md - `delete_email` — Destructive — https://policylayer.com/tools/freshdesk/delete-email.md - `delete_event` — Destructive — https://policylayer.com/tools/freshdesk/delete-event.md - `delete_file` — Destructive — https://policylayer.com/tools/freshdesk/delete-file.md - `delete_library_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-library-item.md - `delete_list_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-list-item.md - `opus_cancel_scheduled_post` — Destructive — https://policylayer.com/tools/freshdesk/opus-cancel-scheduled-post.md - `opus_delete_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-delete-collection.md - `opus_remove_clip_from_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-remove-clip-from-collection.md - `outreach_disconnect_account` — Destructive — https://policylayer.com/tools/freshdesk/outreach-disconnect-account.md - `remove_freshdesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-freshdesk-account.md - `remove_zendesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-zendesk-account.md - `unenrol_talentlms_user` — Destructive — https://policylayer.com/tools/freshdesk/unenrol-talentlms-user.md - `apple_shortcuts_run` — Execute — https://policylayer.com/tools/freshdesk/apple-shortcuts-run.md - `browser_authenticate` — Execute — https://policylayer.com/tools/freshdesk/browser-authenticate.md - `browser_back` — Execute — https://policylayer.com/tools/freshdesk/browser-back.md - `browser_click` — Execute — https://policylayer.com/tools/freshdesk/browser-click.md - `browser_close` — Execute — https://policylayer.com/tools/freshdesk/browser-close.md - `browser_fill` — Execute — https://policylayer.com/tools/freshdesk/browser-fill.md - `browser_forward` — Execute — https://policylayer.com/tools/freshdesk/browser-forward.md - `browser_hover` — Execute — https://policylayer.com/tools/freshdesk/browser-hover.md - `browser_navigate` — Execute — https://policylayer.com/tools/freshdesk/browser-navigate.md - `browser_press_key` — Execute — https://policylayer.com/tools/freshdesk/browser-press-key.md - `browser_scroll` — Execute — https://policylayer.com/tools/freshdesk/browser-scroll.md - `browser_select` — Execute — https://policylayer.com/tools/freshdesk/browser-select.md - `browser_type` — Execute — https://policylayer.com/tools/freshdesk/browser-type.md - `browser_wait` — Execute — https://policylayer.com/tools/freshdesk/browser-wait.md - `character_performance` — Execute — https://policylayer.com/tools/freshdesk/character-performance.md - `create_phone_call` — Execute — https://policylayer.com/tools/freshdesk/create-phone-call.md - …and 391 more: https://policylayer.com/tools/freshdesk.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=freshdesk · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/freshdesk