# list_freshdesk_tickets

List Freshdesk tickets using predefined filters. Default:

Agent View of the PolicyLayer registry record for `list_freshdesk_tickets`. HTML page: https://policylayer.com/tools/freshdesk/list-freshdesk-tickets

## Facts

- Tool: `list_freshdesk_tickets`
- Server: Freshdesk (`@mindstone-engineering/mcp-server-freshdesk`) — https://policylayer.com/tools/freshdesk.md
- Install: `npx -y @mindstone-engineering/mcp-server-freshdesk`
- Homepage: git+https://github.com/nspr-io/mcp-servers.git
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_freshdesk_tickets",
    "arguments": {}
  }
}
```

## Why list_freshdesk_tickets is rated Low

This tool queries and retrieves ticket data from Freshdesk without creating, modifying, deleting, or executing any operations. It is purely a read operation that returns information based on predefined filters. The low severity reflects minimal risk—at worst, an agent could retrieve sensitive ticket information, but cannot alter or delete data.

From the tool's own definition: "Tool name 'list_freshdesk_tickets' and description 'List Freshdesk tickets using predefined filters' indicate a retrieval operation with no data modification or side effects."

## Use case

AI agents call list_freshdesk_tickets to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Freshdesk:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_freshdesk_tickets": {}
  }
}
```

## Other tools on Freshdesk (421)

- `cancel_runway_task` — Destructive — https://policylayer.com/tools/freshdesk/cancel-runway-task.md
- `delete_custom_voice` — Destructive — https://policylayer.com/tools/freshdesk/delete-custom-voice.md
- `delete_email` — Destructive — https://policylayer.com/tools/freshdesk/delete-email.md
- `delete_event` — Destructive — https://policylayer.com/tools/freshdesk/delete-event.md
- `delete_file` — Destructive — https://policylayer.com/tools/freshdesk/delete-file.md
- `delete_library_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-library-item.md
- `delete_list_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-list-item.md
- `opus_cancel_scheduled_post` — Destructive — https://policylayer.com/tools/freshdesk/opus-cancel-scheduled-post.md
- `opus_delete_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-delete-collection.md
- `opus_remove_clip_from_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-remove-clip-from-collection.md
- `outreach_disconnect_account` — Destructive — https://policylayer.com/tools/freshdesk/outreach-disconnect-account.md
- `remove_freshdesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-freshdesk-account.md
- `remove_zendesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-zendesk-account.md
- `unenrol_talentlms_user` — Destructive — https://policylayer.com/tools/freshdesk/unenrol-talentlms-user.md
- `apple_shortcuts_run` — Execute — https://policylayer.com/tools/freshdesk/apple-shortcuts-run.md
- `browser_authenticate` — Execute — https://policylayer.com/tools/freshdesk/browser-authenticate.md
- `browser_back` — Execute — https://policylayer.com/tools/freshdesk/browser-back.md
- `browser_click` — Execute — https://policylayer.com/tools/freshdesk/browser-click.md
- `browser_close` — Execute — https://policylayer.com/tools/freshdesk/browser-close.md
- `browser_fill` — Execute — https://policylayer.com/tools/freshdesk/browser-fill.md
- `browser_forward` — Execute — https://policylayer.com/tools/freshdesk/browser-forward.md
- `browser_hover` — Execute — https://policylayer.com/tools/freshdesk/browser-hover.md
- `browser_navigate` — Execute — https://policylayer.com/tools/freshdesk/browser-navigate.md
- `browser_press_key` — Execute — https://policylayer.com/tools/freshdesk/browser-press-key.md
- `browser_scroll` — Execute — https://policylayer.com/tools/freshdesk/browser-scroll.md
- `browser_select` — Execute — https://policylayer.com/tools/freshdesk/browser-select.md
- `browser_type` — Execute — https://policylayer.com/tools/freshdesk/browser-type.md
- `browser_wait` — Execute — https://policylayer.com/tools/freshdesk/browser-wait.md
- `character_performance` — Execute — https://policylayer.com/tools/freshdesk/character-performance.md
- `create_phone_call` — Execute — https://policylayer.com/tools/freshdesk/create-phone-call.md
- …and 391 more: https://policylayer.com/tools/freshdesk.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=freshdesk · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/freshdesk