# outreach_update_prospect

Update an existing prospect. Example: {

Agent View of the PolicyLayer registry record for `outreach_update_prospect`. HTML page: https://policylayer.com/tools/freshdesk/outreach-update-prospect

## Facts

- Tool: `outreach_update_prospect`
- Server: Freshdesk (`@mindstone-engineering/mcp-server-freshdesk`) — https://policylayer.com/tools/freshdesk.md
- Install: `npx -y @mindstone-engineering/mcp-server-freshdesk`
- Homepage: git+https://github.com/nspr-io/mcp-servers.git
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "outreach_update_prospect",
    "arguments": {}
  }
}
```

## Why outreach_update_prospect is rated Medium

This tool modifies prospect records in the Outreach CRM system. Updates are reversible changes (data can be corrected or reverted), so it falls under the Write category rather than Execute or Destructive. Severity is medium because unauthorized prospect record modifications could impact sales operations and prospect data integrity, but the effect is localized to individual records and reversible.

From the tool's own definition: "Tool name is 'outreach_update_prospect' and description states 'Update an existing prospect', which indicates modification of existing data in a reversible manner."

## Use case

AI agents use outreach_update_prospect to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Freshdesk:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "outreach_update_prospect": {
      "limits": [
        {
          "counter": "outreach_update_prospect_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Freshdesk (421)

- `cancel_runway_task` — Destructive — https://policylayer.com/tools/freshdesk/cancel-runway-task.md
- `delete_custom_voice` — Destructive — https://policylayer.com/tools/freshdesk/delete-custom-voice.md
- `delete_email` — Destructive — https://policylayer.com/tools/freshdesk/delete-email.md
- `delete_event` — Destructive — https://policylayer.com/tools/freshdesk/delete-event.md
- `delete_file` — Destructive — https://policylayer.com/tools/freshdesk/delete-file.md
- `delete_library_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-library-item.md
- `delete_list_item` — Destructive — https://policylayer.com/tools/freshdesk/delete-list-item.md
- `opus_cancel_scheduled_post` — Destructive — https://policylayer.com/tools/freshdesk/opus-cancel-scheduled-post.md
- `opus_delete_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-delete-collection.md
- `opus_remove_clip_from_collection` — Destructive — https://policylayer.com/tools/freshdesk/opus-remove-clip-from-collection.md
- `outreach_disconnect_account` — Destructive — https://policylayer.com/tools/freshdesk/outreach-disconnect-account.md
- `remove_freshdesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-freshdesk-account.md
- `remove_zendesk_account` — Destructive — https://policylayer.com/tools/freshdesk/remove-zendesk-account.md
- `unenrol_talentlms_user` — Destructive — https://policylayer.com/tools/freshdesk/unenrol-talentlms-user.md
- `apple_shortcuts_run` — Execute — https://policylayer.com/tools/freshdesk/apple-shortcuts-run.md
- `browser_authenticate` — Execute — https://policylayer.com/tools/freshdesk/browser-authenticate.md
- `browser_back` — Execute — https://policylayer.com/tools/freshdesk/browser-back.md
- `browser_click` — Execute — https://policylayer.com/tools/freshdesk/browser-click.md
- `browser_close` — Execute — https://policylayer.com/tools/freshdesk/browser-close.md
- `browser_fill` — Execute — https://policylayer.com/tools/freshdesk/browser-fill.md
- `browser_forward` — Execute — https://policylayer.com/tools/freshdesk/browser-forward.md
- `browser_hover` — Execute — https://policylayer.com/tools/freshdesk/browser-hover.md
- `browser_navigate` — Execute — https://policylayer.com/tools/freshdesk/browser-navigate.md
- `browser_press_key` — Execute — https://policylayer.com/tools/freshdesk/browser-press-key.md
- `browser_scroll` — Execute — https://policylayer.com/tools/freshdesk/browser-scroll.md
- `browser_select` — Execute — https://policylayer.com/tools/freshdesk/browser-select.md
- `browser_type` — Execute — https://policylayer.com/tools/freshdesk/browser-type.md
- `browser_wait` — Execute — https://policylayer.com/tools/freshdesk/browser-wait.md
- `character_performance` — Execute — https://policylayer.com/tools/freshdesk/character-performance.md
- `create_phone_call` — Execute — https://policylayer.com/tools/freshdesk/create-phone-call.md
- …and 391 more: https://policylayer.com/tools/freshdesk.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=freshdesk · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/freshdesk