# create_ticket_from_message Convert an inbox message into a support ticket Agent View of the PolicyLayer registry record for `create_ticket_from_message`. HTML page: https://policylayer.com/tools/instantkom-mcp-server/create-ticket-from-message ## Facts - Tool: `create_ticket_from_message` - Server: instantKOM MCP Server (`instantkom/mcp-server`) — https://policylayer.com/tools/instantkom-mcp-server.md - Homepage: https://github.com/instantKOM/mcp-server - Risk category: Write (Medium risk) - Registry record: grade F, identity unverified - Server rate-limited: no - Parameters: 0 - Recommended policy verdict: Rate-limited ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "create_ticket_from_message", "arguments": {} } } ``` ## Why create_ticket_from_message is rated Medium The tool creates (writes) a new support ticket from an existing message. This is a reversible data modification—tickets can typically be deleted or closed without catastrophic consequences. It does not delete data (not Destructive), execute arbitrary code (not Execute), move money (not Financial), or merely read data (not Read). From the tool's own definition: "Tool description states 'Convert an inbox message into a support ticket', which creates a new support ticket record. This is a data creation operation that modifies the platform state by adding a ticket entity." ## Use case AI agents use create_ticket_from_message to create or update resources in instantKOM MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your instantKOM MCP Server environment. ## Recommended policy (PolicyLayer) Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches instantKOM MCP Server: ```json { "version": "1", "default": "deny", "tools": { "create_ticket_from_message": { "limits": [ { "counter": "create_ticket_from_message_rate", "window": "minute", "max": 30, "scope": "grant" } ] } } } ``` ## Other tools on instantKOM MCP Server (244) - `bulk_delete_custom_fields` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/bulk-delete-custom-fields.md - `delete_account` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-account.md - `delete_api_key` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-api-key.md - `delete_bot` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot.md - `delete_bot_env_var` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var.md - `delete_bot_env_var_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var-value.md - `delete_bot_filter` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-filter.md - `delete_broadcast` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast.md - `delete_broadcast_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast-media.md - `delete_chat` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-chat.md - `delete_contact` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact.md - `delete_contact_custom_field_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact-custom-field-value.md - `delete_custom_field` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-custom-field.md - `delete_export` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-export.md - `delete_feed` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-feed.md - `delete_flow` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow.md - `delete_flow_edge` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-edge.md - `delete_flow_node` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-node.md - `delete_message` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message.md - `delete_message_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message-media.md - `delete_object_folder` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-object-folder.md - `delete_poll` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll.md - `delete_poll_option` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll-option.md - `delete_qr_code` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-qr-code.md - `delete_segmentation` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-segmentation.md - `delete_short_link` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-short-link.md - `delete_super_widget` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-super-widget.md - `delete_tag` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-tag.md - `delete_team_member_by_id` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-team-member-by-id.md - `delete_template` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-template.md - …and 214 more: https://policylayer.com/tools/instantkom-mcp-server.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=instantkom-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/instantkom-mcp-server