# create_ticket_message

Add a message/reply to a ticket

Agent View of the PolicyLayer registry record for `create_ticket_message`. HTML page: https://policylayer.com/tools/instantkom-mcp-server/create-ticket-message

## Facts

- Tool: `create_ticket_message`
- Server: instantKOM MCP Server (`instantkom/mcp-server`) — https://policylayer.com/tools/instantkom-mcp-server.md
- Homepage: https://github.com/instantKOM/mcp-server
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_ticket_message",
    "arguments": {}
  }
}
```

## Why create_ticket_message is rated Medium

This tool creates or modifies ticket-related data by adding messages or replies. It is reversible (messages can typically be edited or deleted in ticketing systems) and has no side effects beyond the ticket system itself. It does not execute arbitrary code, delete data irreversibly, or move money. The blast radius is limited to a single ticket's message thread.

From the tool's own definition: "Tool name: 'create_ticket_message'; description: 'Add a message/reply to a ticket'. The verb 'Add' and 'create' indicate creation/modification of data (a message/reply)."

## Use case

AI agents use create_ticket_message to create or update resources in instantKOM MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your instantKOM MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches instantKOM MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket_message": {
      "limits": [
        {
          "counter": "create_ticket_message_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on instantKOM MCP Server (244)

- `bulk_delete_custom_fields` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/bulk-delete-custom-fields.md
- `delete_account` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-account.md
- `delete_api_key` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-api-key.md
- `delete_bot` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot.md
- `delete_bot_env_var` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var.md
- `delete_bot_env_var_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var-value.md
- `delete_bot_filter` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-filter.md
- `delete_broadcast` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast.md
- `delete_broadcast_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast-media.md
- `delete_chat` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-chat.md
- `delete_contact` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact.md
- `delete_contact_custom_field_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact-custom-field-value.md
- `delete_custom_field` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-custom-field.md
- `delete_export` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-export.md
- `delete_feed` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-feed.md
- `delete_flow` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow.md
- `delete_flow_edge` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-edge.md
- `delete_flow_node` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-node.md
- `delete_message` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message.md
- `delete_message_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message-media.md
- `delete_object_folder` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-object-folder.md
- `delete_poll` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll.md
- `delete_poll_option` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll-option.md
- `delete_qr_code` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-qr-code.md
- `delete_segmentation` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-segmentation.md
- `delete_short_link` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-short-link.md
- `delete_super_widget` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-super-widget.md
- `delete_tag` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-tag.md
- `delete_team_member_by_id` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-team-member-by-id.md
- `delete_template` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-template.md
- …and 214 more: https://policylayer.com/tools/instantkom-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=instantkom-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/instantkom-mcp-server