# delete_ticket_message

Delete a ticket message

Agent View of the PolicyLayer registry record for `delete_ticket_message`. HTML page: https://policylayer.com/tools/instantkom-mcp-server/delete-ticket-message

## Facts

- Tool: `delete_ticket_message`
- Server: instantKOM MCP Server (`instantkom/mcp-server`) — https://policylayer.com/tools/instantkom-mcp-server.md
- Homepage: https://github.com/instantKOM/mcp-server
- Risk category: Destructive (Critical risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Hidden

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "delete_ticket_message",
    "arguments": {}
  }
}
```

## Why delete_ticket_message is rated Critical

Deletion of ticket messages is an irreversible operation that destroys data and cannot be undone. This satisfies the Destructive category definition ('irreversibly deletes or overwrites data'). The impact is limited to a single message in a specific ticket rather than bulk deletion or system-wide erasure, placing severity at high rather than critical.

From the tool's own definition: "Tool name 'delete_ticket_message' explicitly states 'delete', and description confirms it 'Delete[s] a ticket message'. The verb 'delete' indicates irreversible removal of data."

## Use case

AI agents call delete_ticket_message to permanently remove resources in instantKOM MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

## Recommended policy (PolicyLayer)

Verdict: **Hidden**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches instantKOM MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "hide": [
    "delete_ticket_message"
  ]
}
```

## Other tools on instantKOM MCP Server (244)

- `bulk_delete_custom_fields` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/bulk-delete-custom-fields.md
- `delete_account` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-account.md
- `delete_api_key` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-api-key.md
- `delete_bot` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot.md
- `delete_bot_env_var` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var.md
- `delete_bot_env_var_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var-value.md
- `delete_bot_filter` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-filter.md
- `delete_broadcast` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast.md
- `delete_broadcast_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast-media.md
- `delete_chat` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-chat.md
- `delete_contact` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact.md
- `delete_contact_custom_field_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact-custom-field-value.md
- `delete_custom_field` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-custom-field.md
- `delete_export` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-export.md
- `delete_feed` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-feed.md
- `delete_flow` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow.md
- `delete_flow_edge` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-edge.md
- `delete_flow_node` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-node.md
- `delete_message` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message.md
- `delete_message_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message-media.md
- `delete_object_folder` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-object-folder.md
- `delete_poll` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll.md
- `delete_poll_option` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll-option.md
- `delete_qr_code` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-qr-code.md
- `delete_segmentation` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-segmentation.md
- `delete_short_link` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-short-link.md
- `delete_super_widget` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-super-widget.md
- `delete_tag` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-tag.md
- `delete_team_member_by_id` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-team-member-by-id.md
- `delete_template` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-template.md
- …and 214 more: https://policylayer.com/tools/instantkom-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=instantkom-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/instantkom-mcp-server