# get_ticket

Get a specific ticket by ID with full history

Agent View of the PolicyLayer registry record for `get_ticket`. HTML page: https://policylayer.com/tools/instantkom-mcp-server/get-ticket

## Facts

- Tool: `get_ticket`
- Server: instantKOM MCP Server (`instantkom/mcp-server`) — https://policylayer.com/tools/instantkom-mcp-server.md
- Homepage: https://github.com/instantKOM/mcp-server
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_ticket",
    "arguments": {}
  }
}
```

## Why get_ticket is rated Low

This tool retrieves ticket information and its historical records. The verb 'Get' and absence of any language suggesting state changes, deletion, or external triggering confirms this is a read-only query operation. The severity is low because retrieval of existing ticket data poses minimal risk even if misused by an AI agent.

From the tool's own definition: "Tool name 'get_ticket' and description 'Get a specific ticket by ID with full history' indicate pure data retrieval with no modification, deletion, or side effects."

## Use case

AI agents call get_ticket to retrieve information from instantKOM MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches instantKOM MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_ticket": {}
  }
}
```

## Other tools on instantKOM MCP Server (244)

- `bulk_delete_custom_fields` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/bulk-delete-custom-fields.md
- `delete_account` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-account.md
- `delete_api_key` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-api-key.md
- `delete_bot` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot.md
- `delete_bot_env_var` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var.md
- `delete_bot_env_var_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-env-var-value.md
- `delete_bot_filter` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-bot-filter.md
- `delete_broadcast` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast.md
- `delete_broadcast_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-broadcast-media.md
- `delete_chat` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-chat.md
- `delete_contact` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact.md
- `delete_contact_custom_field_value` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-contact-custom-field-value.md
- `delete_custom_field` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-custom-field.md
- `delete_export` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-export.md
- `delete_feed` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-feed.md
- `delete_flow` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow.md
- `delete_flow_edge` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-edge.md
- `delete_flow_node` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-flow-node.md
- `delete_message` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message.md
- `delete_message_media` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-message-media.md
- `delete_object_folder` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-object-folder.md
- `delete_poll` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll.md
- `delete_poll_option` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-poll-option.md
- `delete_qr_code` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-qr-code.md
- `delete_segmentation` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-segmentation.md
- `delete_short_link` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-short-link.md
- `delete_super_widget` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-super-widget.md
- `delete_tag` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-tag.md
- `delete_team_member_by_id` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-team-member-by-id.md
- `delete_template` — Destructive — https://policylayer.com/tools/instantkom-mcp-server/delete-template.md
- …and 214 more: https://policylayer.com/tools/instantkom-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=instantkom-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/instantkom-mcp-server