# create_record

A write tool on the ServiceNow MCP Server MCP server.

Agent View of the PolicyLayer registry record for `create_record`. HTML page: https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/create-record

## Facts

- Tool: `create_record`
- Server: ServiceNow MCP Server (`pypi:mcp-server-servicenow`) — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow.md
- Install: `npx -y pypi:mcp-server-servicenow`
- Homepage: https://github.com/jschuller/mcp-server-servicenow
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_record",
    "arguments": {}
  }
}
```

## Why create_record is rated Medium

Tool creates new records in ServiceNow tables, a reversible write operation. Severity is high because ServiceNow is a critical enterprise system (ITSM, CMDB, change management), and uncontrolled record creation could corrupt configuration items, create false service records, or disrupt operational workflows.

From the tool's own definition: "Tool named 'create_record' with empty description; sibling tools on ServiceNow MCP server show this operates within a transactional database system (CMDB, update sets, tables). The verb 'create' indicates data creation."

## Use case

AI agents use create_record to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_record": {
      "limits": [
        {
          "counter": "create_record_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceNow MCP Server (18)

- `delete_record` — Destructive — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/delete-record.md
- `aggregate_records` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/aggregate-records.md
- `get_ci` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-ci.md
- `get_ci_relationships` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-ci-relationships.md
- `get_current_user` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-current-user.md
- `get_record` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-record.md
- `get_system_properties` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-system-properties.md
- `get_table_schema` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-table-schema.md
- `get_update_set` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/get-update-set.md
- `list_ci` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/list-ci.md
- `list_records` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/list-records.md
- `list_update_set_changes` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/list-update-set-changes.md
- `list_update_sets` — Read — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/list-update-sets.md
- `create_ci` — Write — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/create-ci.md
- `create_update_set` — Write — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/create-update-set.md
- `set_current_update_set` — Write — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/set-current-update-set.md
- `update_ci` — Write — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/update-ci.md
- `update_record` — Write — https://policylayer.com/tools/io-github-jschuller-mcp-server-servicenow/update-record.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-jschuller-mcp-server-servicenow · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-jschuller-mcp-server-servicenow