# pagerduty_create_incident

Create a new PagerDuty incident on a service.

Agent View of the PolicyLayer registry record for `pagerduty_create_incident`. HTML page: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/pagerduty-create-incident

## Facts

- Tool: `pagerduty_create_incident`
- Server: UnClick (`@unclick/mcp-server`) — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md
- Install: `npx -y @unclick/mcp-server`
- Homepage: https://github.com/malamutemayhem/unclick-agent-native-endpoints.git
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 6 (3 required)
- Recommended policy verdict: Rate-limited

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `from` | string | no | Email address of the user creating the incident (required by some accounts) |
| `title` | string | yes | Incident title/summary |
| `api_key` | string | yes | PagerDuty API key |
| `urgency` | string | no | Urgency: high or low |
| `service_id` | string | yes | ID of the service to create the incident on |
| `body_details` | string | no | Detailed description of the incident |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "pagerduty_create_incident",
    "arguments": {
      "title": "<title>",
      "api_key": "<api_key>",
      "service_id": "<service_id>"
    }
  }
}
```

## Why pagerduty_create_incident is rated Medium

Creating a PagerDuty incident is a Write operation that generates a new resource. However, it has high severity because it triggers notifications, wakes up on-call staff, and initiates incident response workflows. Misuse could cause alert fatigue, unnecessary escalations, or disrupt operations. It is not Destructive (reversible, incidents can be resolved) nor Financial.

From the tool's own definition: "'Create a new PagerDuty incident on a service' — creates a new incident record in PagerDuty, triggering alerts and escalations to on-call personnel"

Risk signals: Handles credentials or secrets (api_key)

## Use case

AI agents use pagerduty_create_incident to create or update resources in UnClick, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your UnClick environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches UnClick:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "pagerduty_create_incident": {
      "limits": [
        {
          "counter": "pagerduty_create_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

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- …and 1631 more: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-malamutemayhem-unclick-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-malamutemayhem-unclick-mcp-server