# zendesk_add_comment Add a public or internal comment to a Zendesk ticket. Agent View of the PolicyLayer registry record for `zendesk_add_comment`. HTML page: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/zendesk-add-comment ## Facts - Tool: `zendesk_add_comment` - Server: UnClick (`@unclick/mcp-server`) — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md - Install: `npx -y @unclick/mcp-server` - Homepage: https://github.com/malamutemayhem/unclick-agent-native-endpoints.git - Risk category: Write (Medium risk) - Registry record: grade F, identity unverified - Server rate-limited: no - Parameters: 6 (5 required) - Recommended policy verdict: Rate-limited ## Parameters | Parameter | Type | Required | Description | | --- | --- | --- | --- | | `body` | string | yes | Comment text | | `email` | string | yes | Agent email address | | `public` | boolean | no | Public reply (default true) or internal note (false) | | `api_token` | string | yes | Zendesk API token | | `subdomain` | string | yes | Zendesk subdomain | | `ticket_id` | string | yes | Ticket id | Parameters from the server's own tool schema. ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "zendesk_add_comment", "arguments": { "body": "", "email": "", "api_token": "", "subdomain": "", "ticket_id": "" } } } ``` ## Why zendesk_add_comment is rated Medium Adding comments to tickets creates new data records within Zendesk and modifies the ticket state, making this a Write operation. Severity is medium because comments can affect ticket workflows, customer communication, and support records, but the action is reversible (comments can typically be edited or deleted). The tool does not move money, execute arbitrary code, or permanently destroy data. From the tool's own definition: "Tool description states 'Add a public or internal comment to a Zendesk ticket' — the verb 'add' and the action of inserting comment data into a ticket system indicates creation/modification of data." Risk signals: Accepts raw HTML/template content (body) ## Use case AI agents use zendesk_add_comment to create or update resources in UnClick, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your UnClick environment. ## Recommended policy (PolicyLayer) Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches UnClick: ```json { "version": "1", "default": "deny", "tools": { "zendesk_add_comment": { "limits": [ { "counter": "zendesk_add_comment_rate", "window": "minute", "max": 30, "scope": "grant" } ] } } } ``` ## Other tools on UnClick (1661) - `delete_todo` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/delete-todo.md - `email_delete` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/email-delete.md - `file_sync_prune` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/file-sync-prune.md - `pinecone_delete_vectors` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/pinecone-delete-vectors.md - `telegram_manage_chat` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/telegram-manage-chat.md - `upstash_redis_del` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/upstash-redis-del.md - `vault_action` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/vault-action.md - `vercel_delete_env` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/vercel-delete-env.md - `ackermann` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/ackermann.md - `anthropic_create_message` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/anthropic-create-message.md - `avl_tree` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/avl-tree.md - `baby_giant_step` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/baby-giant-step.md - `bellman_ford` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bellman-ford.md - `bezier_curve` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bezier-curve.md - `bitmask_ops` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bitmask-ops.md - `bitwise_calc` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bitwise-calc.md - `bloom_filter` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bloom-filter.md - `bluesky_action` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bluesky-action.md - `burrows_wheeler` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/burrows-wheeler.md - `cartesian_tree` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cartesian-tree.md - `chromatic_number` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/chromatic-number.md - `circleci_trigger_pipeline` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/circleci-trigger-pipeline.md - `cohere_chat` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-chat.md - `cohere_classify` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-classify.md - `cohere_generate` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-generate.md - `commonsensepass_check` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/commonsensepass-check.md - `complex_calc` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/complex-calc.md - `compliancepass_run` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/compliancepass-run.md - `convex_hull_3d` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/convex-hull-3d.md - `convolution` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/convolution.md - …and 1631 more: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-malamutemayhem-unclick-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-malamutemayhem-unclick-mcp-server