# zendesk_list_tickets

List recent Zendesk tickets (signals when any are still new).

Agent View of the PolicyLayer registry record for `zendesk_list_tickets`. HTML page: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/zendesk-list-tickets

## Facts

- Tool: `zendesk_list_tickets`
- Server: UnClick (`@unclick/mcp-server`) — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md
- Install: `npx -y @unclick/mcp-server`
- Homepage: https://github.com/malamutemayhem/unclick-agent-native-endpoints.git
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 5 (3 required)
- Recommended policy verdict: Allowed

## Parameters

| Parameter | Type | Required | Description |
| --- | --- | --- | --- |
| `email` | string | yes | Agent email address |
| `limit` | number | no | Tickets to return (max 100, default 25) |
| `sort_by` | string | no | Sort field (e.g. created_at, updated_at) |
| `api_token` | string | yes | Zendesk API token |
| `subdomain` | string | yes | Zendesk subdomain |

Parameters from the server's own tool schema.

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zendesk_list_tickets",
    "arguments": {
      "email": "<email>",
      "api_token": "<api_token>",
      "subdomain": "<subdomain>"
    }
  }
}
```

## Why zendesk_list_tickets is rated Low

This is fundamentally a Read operation—it retrieves and displays ticket data without creating, modifying, or deleting anything. Severity is medium rather than low because Zendesk tickets typically contain sensitive customer information (PII, account details, support history) that an AI agent could expose or exfiltrate, creating privacy and security risks.

From the tool's own definition: "Tool name contains 'list' and description says 'List recent Zendesk tickets', which is a query/retrieval operation with no modification or deletion."

## Use case

AI agents call zendesk_list_tickets to retrieve information from UnClick without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches UnClick:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "zendesk_list_tickets": {}
  }
}
```

## Other tools on UnClick (1661)

- `delete_todo` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/delete-todo.md
- `email_delete` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/email-delete.md
- `file_sync_prune` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/file-sync-prune.md
- `pinecone_delete_vectors` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/pinecone-delete-vectors.md
- `telegram_manage_chat` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/telegram-manage-chat.md
- `upstash_redis_del` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/upstash-redis-del.md
- `vault_action` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/vault-action.md
- `vercel_delete_env` — Destructive — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/vercel-delete-env.md
- `ackermann` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/ackermann.md
- `anthropic_create_message` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/anthropic-create-message.md
- `avl_tree` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/avl-tree.md
- `baby_giant_step` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/baby-giant-step.md
- `bellman_ford` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bellman-ford.md
- `bezier_curve` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bezier-curve.md
- `bitmask_ops` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bitmask-ops.md
- `bitwise_calc` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bitwise-calc.md
- `bloom_filter` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bloom-filter.md
- `bluesky_action` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/bluesky-action.md
- `burrows_wheeler` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/burrows-wheeler.md
- `cartesian_tree` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cartesian-tree.md
- `chromatic_number` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/chromatic-number.md
- `circleci_trigger_pipeline` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/circleci-trigger-pipeline.md
- `cohere_chat` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-chat.md
- `cohere_classify` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-classify.md
- `cohere_generate` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/cohere-generate.md
- `commonsensepass_check` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/commonsensepass-check.md
- `complex_calc` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/complex-calc.md
- `compliancepass_run` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/compliancepass-run.md
- `convex_hull_3d` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/convex-hull-3d.md
- `convolution` — Execute — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server/convolution.md
- …and 1631 more: https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-malamutemayhem-unclick-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-malamutemayhem-unclick-mcp-server