# create_ticket

Create Zendesk support ticket

Agent View of the PolicyLayer registry record for `create_ticket`. HTML page: https://policylayer.com/tools/io-github-portel-dev-ncp/create-ticket

## Facts

- Tool: `create_ticket`
- Server: Ncp (`@portel/ncp`) — https://policylayer.com/tools/io-github-portel-dev-ncp.md
- Install: `npx -y @portel/ncp`
- Homepage: https://github.com/portel-dev/ncp
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_ticket",
    "arguments": {}
  }
}
```

## Why create_ticket is rated Medium

This tool creates new records in Zendesk, which is a reversible write operation. It does not delete, modify existing data irreversibly, execute arbitrary code, or involve financial transactions. The severity is medium because creating tickets could be abused to generate spam, harassment, or overwhelm support systems, but the action itself is not destructive and can potentially be mitigated or undone by support staff.

From the tool's own definition: "Tool name 'create_ticket' and description 'Create Zendesk support ticket' indicate a write operation that creates new data (a support ticket) in an external system."

## Use case

AI agents use create_ticket to create or update resources in Ncp, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Ncp environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Ncp:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket": {
      "limits": [
        {
          "counter": "create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Ncp (274)

- `backup` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/backup.md
- `bulk_delete` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/bulk-delete.md
- `delete` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete.md
- `delete_event` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-event.md
- `delete_key` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-key.md
- `delete_memory` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-memory.md
- `purge_cache` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/purge-cache.md
- `remove` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/remove.md
- `remove_container` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/remove-container.md
- `write_query` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/write-query.md
- `apply` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/apply.md
- `apply_manifest` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/apply-manifest.md
- `build_image` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/build-image.md
- `build_job` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/build-job.md
- `bulk_operations` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/bulk-operations.md
- `click_element` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/click-element.md
- `clone` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/clone.md
- `connect` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/connect.md
- `consume` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/consume.md
- `create_completion` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-completion.md
- `create_context` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-context.md
- `create_image` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-image.md
- `create_prediction` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-prediction.md
- `create_video` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-video.md
- `deploy` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy.md
- `deploy_project` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-project.md
- `deploy_server` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-server.md
- `deploy_site` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-site.md
- `exec` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/exec.md
- `exec_async` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/exec-async.md
- …and 244 more: https://policylayer.com/tools/io-github-portel-dev-ncp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-portel-dev-ncp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-portel-dev-ncp