# search_tickets

Search Zendesk tickets

Agent View of the PolicyLayer registry record for `search_tickets`. HTML page: https://policylayer.com/tools/io-github-portel-dev-ncp/search-tickets

## Facts

- Tool: `search_tickets`
- Server: Ncp (`@portel/ncp`) — https://policylayer.com/tools/io-github-portel-dev-ncp.md
- Install: `npx -y @portel/ncp`
- Homepage: https://github.com/portel-dev/ncp
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "search_tickets",
    "arguments": {}
  }
}
```

## Why search_tickets is rated Low

Searching is a read-only operation that retrieves information from Zendesk without creating, modifying, deleting, or executing external operations. The blast radius of misuse is minimal—an agent could retrieve sensitive ticket information, but cannot alter or delete data, making this a low-severity read operation.

From the tool's own definition: "Tool name 'search_tickets' and description 'Search Zendesk tickets' indicate a query operation that retrieves ticket data without modifying it."

## Use case

AI agents call search_tickets to retrieve information from Ncp without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Ncp:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "search_tickets": {}
  }
}
```

## Other tools on Ncp (274)

- `backup` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/backup.md
- `bulk_delete` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/bulk-delete.md
- `delete` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete.md
- `delete_event` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-event.md
- `delete_key` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-key.md
- `delete_memory` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/delete-memory.md
- `purge_cache` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/purge-cache.md
- `remove` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/remove.md
- `remove_container` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/remove-container.md
- `write_query` — Destructive — https://policylayer.com/tools/io-github-portel-dev-ncp/write-query.md
- `apply` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/apply.md
- `apply_manifest` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/apply-manifest.md
- `build_image` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/build-image.md
- `build_job` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/build-job.md
- `bulk_operations` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/bulk-operations.md
- `click_element` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/click-element.md
- `clone` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/clone.md
- `connect` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/connect.md
- `consume` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/consume.md
- `create_completion` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-completion.md
- `create_context` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-context.md
- `create_image` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-image.md
- `create_prediction` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-prediction.md
- `create_video` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/create-video.md
- `deploy` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy.md
- `deploy_project` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-project.md
- `deploy_server` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-server.md
- `deploy_site` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/deploy-site.md
- `exec` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/exec.md
- `exec_async` — Execute — https://policylayer.com/tools/io-github-portel-dev-ncp/exec-async.md
- …and 244 more: https://policylayer.com/tools/io-github-portel-dev-ncp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=io-github-portel-dev-ncp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/io-github-portel-dev-ncp