# servicenow_change_management

A write tool on the Servicenow Api MCP server.

Agent View of the PolicyLayer registry record for `servicenow_change_management`. HTML page: https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-change-management

## Facts

- Tool: `servicenow_change_management`
- Server: Servicenow Api (`knuckles-team/servicenow-api`) — https://policylayer.com/tools/knuckles-team-servicenow-api.md
- Homepage: https://github.com/Knuckles-Team/servicenow-api
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "servicenow_change_management",
    "arguments": {}
  }
}
```

## Why servicenow_change_management is rated Medium

The description is empty, so classification is based on the tool name and server context. Change management in ServiceNow typically involves creating, updating, and approving change requests (reversible writes), but can also include executing changes or destructive operations. Given the ambiguity, Write is the most likely primary category for change management workflows.

From the tool's own definition: "Tool name 'servicenow_change_management' on a server for 'managing incidents, CMDB, change management, and other ServiceNow operations'"

## Use case

AI agents use servicenow_change_management to create or update resources in Servicenow Api, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicenow Api environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Servicenow Api:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicenow_change_management": {
      "limits": [
        {
          "counter": "servicenow_change_management_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Servicenow Api (31)

- `servicenow_cicd` — Execute — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-cicd.md
- `servicenow_custom_api` — Execute — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-custom-api.md
- `servicenow_flows` — Execute — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-flows.md
- `servicenow_account` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-account.md
- `servicenow_application` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-application.md
- `servicenow_auth` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-auth.md
- `servicenow_batch` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-batch.md
- `servicenow_cilifecycle` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-cilifecycle.md
- `servicenow_devops` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-devops.md
- `servicenow_metricbase` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-metricbase.md
- `servicenow_plugins` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-plugins.md
- `servicenow_product_inventory` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-product-inventory.md
- `servicenow_service_qualification` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-service-qualification.md
- `servicenow_testing` — Other — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-testing.md
- `servicenow_aggregate` — Read — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-aggregate.md
- `servicenow_data_classification` — Read — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-data-classification.md
- `servicenow_activity_subscriptions` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-activity-subscriptions.md
- `servicenow_attachment` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-attachment.md
- `servicenow_cmdb` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-cmdb.md
- `servicenow_email` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-email.md
- `servicenow_hr` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-hr.md
- `servicenow_import_sets` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-import-sets.md
- `servicenow_incidents` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-incidents.md
- `servicenow_ingest_incidents` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-ingest-incidents.md
- `servicenow_knowledge_management` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-knowledge-management.md
- `servicenow_ppm` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-ppm.md
- `servicenow_problem` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-problem.md
- `servicenow_sdk` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-sdk.md
- `servicenow_source_control` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-source-control.md
- `servicenow_table_api` — Write — https://policylayer.com/tools/knuckles-team-servicenow-api/servicenow-table-api.md
- …and 1 more: https://policylayer.com/tools/knuckles-team-servicenow-api.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=knuckles-team-servicenow-api · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/knuckles-team-servicenow-api