# list_csm_accounts

List customer accounts with optional search filter

Agent View of the PolicyLayer registry record for `list_csm_accounts`. HTML page: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/list-csm-accounts

## Facts

- Tool: `list_csm_accounts`
- Server: NowAIKit — ServiceNow AI Toolkit (`nowaikit`) — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md
- Install: `npx -y nowaikit`
- Homepage: https://github.com/aartiq/nowaikit
- Risk category: Read (Low risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_csm_accounts",
    "arguments": {}
  }
}
```

## Why list_csm_accounts is rated Low

This tool retrieves or queries customer account data from ServiceNow's Customer Service Management (CSM) module without modifying, deleting, or executing operations. The 'list' operation and 'search filter' capability are classic read-only data retrieval patterns. The blast radius is limited to information disclosure of existing account data, which is a low-severity risk if misused by an AI agent.

From the tool's own definition: "Tool name 'list_csm_accounts' and description 'List customer accounts with optional search filter' indicate a retrieval operation with optional filtering parameters."

## Use case

AI agents call list_csm_accounts to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches NowAIKit — ServiceNow AI Toolkit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_accounts": {}
  }
}
```

## Other tools on NowAIKit — ServiceNow AI Toolkit (409)

- `cmdb_reconcile` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/cmdb-reconcile.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-attachment.md
- `delete_record` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-record.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/remove-user-from-group.md
- `rollback_changes` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-changes.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-deployment.md
- `visualize_aggregate` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/visualize-aggregate.md
- `batch_request` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/batch-request.md
- `categorize_incident` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/categorize-incident.md
- `commit_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-scheduled-job.md
- `execute_background_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-background-script.md
- `execute_playbook` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-playbook.md
- `execute_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-script.md
- `fire_event` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fire-event.md
- `fluent_build` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-build.md
- `fluent_explain` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-explain.md
- `fluent_init` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-init.md
- `fluent_validate` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-validate.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-atf-suite.md
- …and 379 more: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=nowaikit-servicenow-ai-toolkit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/nowaikit-servicenow-ai-toolkit