# list_csm_cases

List CSM cases with optional filters (account, contact, state, priority)

Agent View of the PolicyLayer registry record for `list_csm_cases`. HTML page: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/list-csm-cases

## Facts

- Tool: `list_csm_cases`
- Server: NowAIKit — ServiceNow AI Toolkit (`nowaikit`) — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md
- Install: `npx -y nowaikit`
- Homepage: https://github.com/aartiq/nowaikit
- Risk category: Read (Low risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_csm_cases",
    "arguments": {}
  }
}
```

## Why list_csm_cases is rated Low

This tool retrieves or queries CSM (Customer Service Management) case records with optional filtering parameters. It has no side effects, does not modify or delete data, and does not trigger external operations or financial transactions. It is a straightforward read operation that returns data to the caller.

From the tool's own definition: "Tool name 'list_csm_cases' and description 'List CSM cases with optional filters' indicate a query/retrieval operation with no modification of data."

## Use case

AI agents call list_csm_cases to retrieve information from NowAIKit — ServiceNow AI Toolkit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches NowAIKit — ServiceNow AI Toolkit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_cases": {}
  }
}
```

## Other tools on NowAIKit — ServiceNow AI Toolkit (409)

- `cmdb_reconcile` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/cmdb-reconcile.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-attachment.md
- `delete_record` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-record.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/remove-user-from-group.md
- `rollback_changes` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-changes.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-deployment.md
- `visualize_aggregate` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/visualize-aggregate.md
- `batch_request` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/batch-request.md
- `categorize_incident` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/categorize-incident.md
- `commit_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-scheduled-job.md
- `execute_background_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-background-script.md
- `execute_playbook` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-playbook.md
- `execute_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-script.md
- `fire_event` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fire-event.md
- `fluent_build` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-build.md
- `fluent_explain` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-explain.md
- `fluent_init` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-init.md
- `fluent_validate` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-validate.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-atf-suite.md
- …and 379 more: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=nowaikit-servicenow-ai-toolkit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/nowaikit-servicenow-ai-toolkit