# update_incident

Update fields on an existing incident (requires WRITE_ENABLED=true)

Agent View of the PolicyLayer registry record for `update_incident`. HTML page: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/update-incident

## Facts

- Tool: `update_incident`
- Server: NowAIKit — ServiceNow AI Toolkit (`nowaikit`) — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md
- Install: `npx -y nowaikit`
- Homepage: https://github.com/aartiq/nowaikit
- Risk category: Write (Medium risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "update_incident",
    "arguments": {}
  }
}
```

## Why update_incident is rated Medium

This tool creates or modifies data reversibly by updating incident fields. While it affects operational records that may have business impact, it does not permanently delete data (Destructive) or move money (Financial).

From the tool's own definition: "Tool name 'update_incident' and description 'Update fields on an existing incident' indicates modification of existing data in ServiceNow incident management system."

## Use case

AI agents use update_incident to create or update resources in NowAIKit — ServiceNow AI Toolkit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your NowAIKit — ServiceNow AI Toolkit environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches NowAIKit — ServiceNow AI Toolkit:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_incident": {
      "limits": [
        {
          "counter": "update_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on NowAIKit — ServiceNow AI Toolkit (409)

- `cmdb_reconcile` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/cmdb-reconcile.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-attachment.md
- `delete_record` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-record.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/remove-user-from-group.md
- `rollback_changes` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-changes.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/rollback-deployment.md
- `visualize_aggregate` — Destructive — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/visualize-aggregate.md
- `batch_request` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/batch-request.md
- `categorize_incident` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/categorize-incident.md
- `commit_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/create-scheduled-job.md
- `execute_background_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-background-script.md
- `execute_playbook` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-playbook.md
- `execute_script` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/execute-script.md
- `fire_event` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fire-event.md
- `fluent_build` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-build.md
- `fluent_explain` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-explain.md
- `fluent_init` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-init.md
- `fluent_validate` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/fluent-validate.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit/run-atf-suite.md
- …and 379 more: https://policylayer.com/tools/nowaikit-servicenow-ai-toolkit.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=nowaikit-servicenow-ai-toolkit · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/nowaikit-servicenow-ai-toolkit