# create_ticket

Create a ticket in Sanka for support or service workflows.

Agent View of the PolicyLayer registry record for `create_ticket`. HTML page: https://policylayer.com/tools/sankahq-sanka-mcp/create-ticket

## Facts

- Tool: `create_ticket`
- Server: Sanka MCP Server (`sankahq/sanka-mcp`) — https://policylayer.com/tools/sankahq-sanka-mcp.md
- Homepage: https://github.com/sankaHQ/sanka-mcp
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_ticket",
    "arguments": {}
  }
}
```

## Why create_ticket is rated Medium

This tool creates new support/service tickets, which is a reversible data modification operation (tickets can typically be deleted, archived, or closed without permanent damage to system integrity). It does not execute arbitrary code, delete data irreversibly, move financial assets, or merely read data.

From the tool's own definition: "Tool name 'create_ticket' and description 'Create a ticket' explicitly indicates creation of new data records in a support or service workflow system. The verb 'create' denotes a write operation that adds new data reversibly."

## Use case

AI agents use create_ticket to create or update resources in Sanka MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Sanka MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Sanka MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket": {
      "limits": [
        {
          "counter": "create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Sanka MCP Server (348)

- `cancel_buy_request` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/cancel-buy-request.md
- `cancel_export_job` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/cancel-export-job.md
- `cancel_import_job` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/cancel-import-job.md
- `cancel_workspace_invitation` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/cancel-workspace-invitation.md
- `delete_absence` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-absence.md
- `delete_approval_rule` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-approval-rule.md
- `delete_association` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-association.md
- `delete_attendance_record` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-attendance-record.md
- `delete_bill` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-bill.md
- `delete_company` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-company.md
- `delete_contact` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-contact.md
- `delete_deal` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-deal.md
- `delete_delivery_rule` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-delivery-rule.md
- `delete_disbursement` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-disbursement.md
- `delete_disbursement_allocation` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-disbursement-allocation.md
- `delete_estimate` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-estimate.md
- `delete_expense` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-expense.md
- `delete_ferry_diagram` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-ferry-diagram.md
- `delete_ferry_todo` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-ferry-todo.md
- `delete_inventory` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-inventory.md
- `delete_inventory_transaction` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-inventory-transaction.md
- `delete_invoice` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-invoice.md
- `delete_item` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-item.md
- `delete_location` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-location.md
- `delete_lock_rule` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-lock-rule.md
- `delete_order` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-order.md
- `delete_payment` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-payment.md
- `delete_project` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-project.md
- `delete_property` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-property.md
- `delete_purchase_order` — Destructive — https://policylayer.com/tools/sankahq-sanka-mcp/delete-purchase-order.md
- …and 318 more: https://policylayer.com/tools/sankahq-sanka-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

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Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=sankahq-sanka-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/sankahq-sanka-mcp