# snow_create_sla

Create Service Level Agreement

Agent View of the PolicyLayer registry record for `snow_create_sla`. HTML page: https://policylayer.com/tools/serac/snow-create-sla

## Facts

- Tool: `snow_create_sla`
- Server: Serac (`serac-labs/serac`) — https://policylayer.com/tools/serac.md
- Homepage: https://github.com/serac-labs/serac
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "snow_create_sla",
    "arguments": {}
  }
}
```

## Why snow_create_sla is rated Medium

Creating SLAs is a reversible write operation that establishes new business rules and service level commitments in ServiceNow. While reversible (SLAs can be deleted or modified), it carries high severity due to the operational impact of incorrectly configured SLAs—they can affect incident response timelines, escalation policies, and business continuity across the enterprise.

From the tool's own definition: "Tool name 'snow_create_sla' and description 'Create Service Level Agreement' indicate creation of a new SLA record in ServiceNow, which modifies the system state by adding a new entity."

## Use case

AI agents use snow_create_sla to create or update resources in Serac, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Serac:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_create_sla": {
      "limits": [
        {
          "counter": "snow_create_sla_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Serac (431)

- `snow_cleanup_test_artifacts` — Destructive — https://policylayer.com/tools/serac/snow-cleanup-test-artifacts.md
- `snow_delete_attachment` — Destructive — https://policylayer.com/tools/serac/snow-delete-attachment.md
- `snow_inbound_email_action` — Destructive — https://policylayer.com/tools/serac/snow-inbound-email-action.md
- `snow_pa_indicator_manage` — Destructive — https://policylayer.com/tools/serac/snow-pa-indicator-manage.md
- `snow_rollback_deployment` — Destructive — https://policylayer.com/tools/serac/snow-rollback-deployment.md
- `snow_workflow_transition` — Destructive — https://policylayer.com/tools/serac/snow-workflow-transition.md
- `enterprise_tool_execute` — Execute — https://policylayer.com/tools/serac/enterprise-tool-execute.md
- `snow_auto_resolve_incident` — Execute — https://policylayer.com/tools/serac/snow-auto-resolve-incident.md
- `snow_automate_threat_response` — Execute — https://policylayer.com/tools/serac/snow-automate-threat-response.md
- `snow_batch_request` — Execute — https://policylayer.com/tools/serac/snow-batch-request.md
- `snow_change_manage` — Execute — https://policylayer.com/tools/serac/snow-change-manage.md
- `snow_cicd_deploy` — Execute — https://policylayer.com/tools/serac/snow-cicd-deploy.md
- `snow_collect_metric` — Execute — https://policylayer.com/tools/serac/snow-collect-metric.md
- `snow_confirm_script_execution` — Execute — https://policylayer.com/tools/serac/snow-confirm-script-execution.md
- `snow_convert_es6_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-es6-to-es5.md
- `snow_convert_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-to-es5.md
- `snow_create_mobile_action` — Execute — https://policylayer.com/tools/serac/snow-create-mobile-action.md
- `snow_create_vulnerability_scan` — Execute — https://policylayer.com/tools/serac/snow-create-vulnerability-scan.md
- `snow_custom_api` — Execute — https://policylayer.com/tools/serac/snow-custom-api.md
- `snow_elevate_role` — Execute — https://policylayer.com/tools/serac/snow-elevate-role.md
- `snow_employee_offboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-offboarding.md
- `snow_employee_onboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-onboarding.md
- `snow_execute_atf_test` — Execute — https://policylayer.com/tools/serac/snow-execute-atf-test.md
- `snow_execute_script` — Execute — https://policylayer.com/tools/serac/snow-execute-script.md
- `snow_execute_security_playbook` — Execute — https://policylayer.com/tools/serac/snow-execute-security-playbook.md
- `snow_execute_transform` — Execute — https://policylayer.com/tools/serac/snow-execute-transform.md
- `snow_fluent_build` — Execute — https://policylayer.com/tools/serac/snow-fluent-build.md
- `snow_fluent_install` — Execute — https://policylayer.com/tools/serac/snow-fluent-install.md
- `snow_fluent_transform` — Execute — https://policylayer.com/tools/serac/snow-fluent-transform.md
- `snow_github_deploy` — Execute — https://policylayer.com/tools/serac/snow-github-deploy.md
- …and 401 more: https://policylayer.com/tools/serac.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=serac · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/serac