# snow_fsm_dispatch_manage Unified tool for ServiceNow Field Service Management dispatch lookups. Modern ServiceNow FSM does not store dispatch in a single table — there is no wm_agent / wm_dispatch_group table. This tool composes the answer from several real tables: sys_user (filtered by wm_* role) for technicians, sys_user_group for assignment groups, wm_agent_schedule_attribute_plan for per-user schedule policy, and wm_work_order_task_potential_assignment_groups for which groups are eligible for a specific work task. Companion tool: snow_fsm_work_order_manage handles wm_order CRUD and snow_fsm_parts_manage handles sm_part_requirement CRUD. Actions: - list_agents - list sys_user rows that hold any FSM role (wm_agent, wm_dispatcher, wm_manager, ...). Optional filters: role, group, location, active flag, and free-text name search - list_groups - list sys_user_group rows. Optional filter: name LIKE search and active flag. Use for picking an assignment_group on a wm_order - list_schedules - list wm_agent_schedule_attribute_plan rows for a given sys_user (or the full set with no filter). Returns home base, travel radius, overtime / penalty rates and the schedule window - list_potential_groups_for_task - list wm_work_order_task_potential_assignment_groups rows for a given wm_task sys_id. Tells you which assignment groups are eligible to take that task - assign_to_work_order - patch a wm_order with assigned_to (sys_user) and/or assignment_group (sys_user_group). Inherited from task — both fields exist on wm_order even though they aren Agent View of the PolicyLayer registry record for `snow_fsm_dispatch_manage`. HTML page: https://policylayer.com/tools/serac/snow-fsm-dispatch-manage ## Facts - Tool: `snow_fsm_dispatch_manage` - Server: Serac (`serac-labs/serac`) — https://policylayer.com/tools/serac.md - Homepage: https://github.com/serac-labs/serac - Risk category: Read (Low risk) - Registry record: grade F, identity unverified - Server rate-limited: no - Parameters: 0 - Recommended policy verdict: Allowed ## Example call (MCP tools/call, JSON-RPC 2.0) ```json { "jsonrpc": "2.0", "id": 1, "method": "tools/call", "params": { "name": "snow_fsm_dispatch_manage", "arguments": {} } } ``` ## Why snow_fsm_dispatch_manage is rated Low The tool is described as performing lookups and composing answers from multiple tables — purely a read/query operation. However, it has medium severity because it exposes potentially sensitive operational data about technicians, schedules, and assignment groups that could be misused for social engineering or operational disruption. From the tool's own definition: "Unified tool for ServiceNow Field Service Management dispatch lookups... This tool composes the answer from several real tables..." ## Use case AI agents call snow_fsm_dispatch_manage to retrieve information from Serac without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere. ## Recommended policy (PolicyLayer) Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Serac: ```json { "version": "1", "default": "deny", "tools": { "snow_fsm_dispatch_manage": {} } } ``` ## Other tools on Serac (431) - `snow_cleanup_test_artifacts` — Destructive — https://policylayer.com/tools/serac/snow-cleanup-test-artifacts.md - `snow_delete_attachment` — Destructive — https://policylayer.com/tools/serac/snow-delete-attachment.md - `snow_inbound_email_action` — Destructive — https://policylayer.com/tools/serac/snow-inbound-email-action.md - `snow_pa_indicator_manage` — Destructive — https://policylayer.com/tools/serac/snow-pa-indicator-manage.md - `snow_rollback_deployment` — Destructive — https://policylayer.com/tools/serac/snow-rollback-deployment.md - `snow_workflow_transition` — Destructive — https://policylayer.com/tools/serac/snow-workflow-transition.md - `enterprise_tool_execute` — Execute — https://policylayer.com/tools/serac/enterprise-tool-execute.md - `snow_auto_resolve_incident` — Execute — https://policylayer.com/tools/serac/snow-auto-resolve-incident.md - `snow_automate_threat_response` — Execute — https://policylayer.com/tools/serac/snow-automate-threat-response.md - `snow_batch_request` — Execute — https://policylayer.com/tools/serac/snow-batch-request.md - `snow_change_manage` — Execute — https://policylayer.com/tools/serac/snow-change-manage.md - `snow_cicd_deploy` — Execute — https://policylayer.com/tools/serac/snow-cicd-deploy.md - `snow_collect_metric` — Execute — https://policylayer.com/tools/serac/snow-collect-metric.md - `snow_confirm_script_execution` — Execute — https://policylayer.com/tools/serac/snow-confirm-script-execution.md - `snow_convert_es6_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-es6-to-es5.md - `snow_convert_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-to-es5.md - `snow_create_mobile_action` — Execute — https://policylayer.com/tools/serac/snow-create-mobile-action.md - `snow_create_vulnerability_scan` — Execute — https://policylayer.com/tools/serac/snow-create-vulnerability-scan.md - `snow_custom_api` — Execute — https://policylayer.com/tools/serac/snow-custom-api.md - `snow_elevate_role` — Execute — https://policylayer.com/tools/serac/snow-elevate-role.md - `snow_employee_offboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-offboarding.md - `snow_employee_onboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-onboarding.md - `snow_execute_atf_test` — Execute — https://policylayer.com/tools/serac/snow-execute-atf-test.md - `snow_execute_script` — Execute — https://policylayer.com/tools/serac/snow-execute-script.md - `snow_execute_security_playbook` — Execute — https://policylayer.com/tools/serac/snow-execute-security-playbook.md - `snow_execute_transform` — Execute — https://policylayer.com/tools/serac/snow-execute-transform.md - `snow_fluent_build` — Execute — https://policylayer.com/tools/serac/snow-fluent-build.md - `snow_fluent_install` — Execute — https://policylayer.com/tools/serac/snow-fluent-install.md - `snow_fluent_transform` — Execute — https://policylayer.com/tools/serac/snow-fluent-transform.md - `snow_github_deploy` — Execute — https://policylayer.com/tools/serac/snow-github-deploy.md - …and 401 more: https://policylayer.com/tools/serac.md ## For agents This record is a snapshot. Live verdicts and the full registry: - Check every server in your MCP config at once: `npx -y policylayer stack` - Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md) - Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events` --- Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=serac · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/serac