# snow_fsm_work_order_manage

Unified tool for ServiceNow Field Service Management work orders. Wraps the wm_order, wm_task and wm_order_history tables installed by the Field Service Management plugin (com.snc.work_management). Actions: - list — list work orders, optionally filtered by state, assignment_group, assigned_to, or location - get — retrieve a single work order by sys_id or number (includes related task and history counts) - create — create a new work order with short_description, location, contact, priority, and optional scheduling window - assign — assign the work order to a technician (assigned_to) and/or dispatch group (assignment_group) - schedule — set the scheduled work_start and work_end on the work order - update_status — transition the state field by human-readable state name (Draft, Scheduled, En Route, Onsite, Closed Complete, ...) - list_tasks — list the wm_task rows linked to a parent work order Use when: the agent needs to create, dispatch, schedule, or report on field-service work orders. Requires the Field Service Management plugin (com.snc.work_management) on the target instance — every action surfaces a clear PLUGIN_MISSING error if wm_order is absent. Returns: work order records with sys_id, number, short_description, state, priority, assignment_group, assigned_to, location, contact, work_start, work_end. For list_tasks returns wm_task rows with sys_id, number, short_description and state.

Agent View of the PolicyLayer registry record for `snow_fsm_work_order_manage`. HTML page: https://policylayer.com/tools/serac/snow-fsm-work-order-manage

## Facts

- Tool: `snow_fsm_work_order_manage`
- Server: Serac (`serac-labs/serac`) — https://policylayer.com/tools/serac.md
- Homepage: https://github.com/serac-labs/serac
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "snow_fsm_work_order_manage",
    "arguments": {}
  }
}
```

## Why snow_fsm_work_order_manage is rated Medium

The tool supports both read operations (list, get) and write operations (create, assign). Since it can create new work orders and assign them to technicians, it modifies state in the system reversibly. This is categorized as Write rather than Execute because the operations are data creation/modification, not arbitrary code execution or system commands.

From the tool's own definition: "Tool includes 'create' and 'assign' actions that modify work order data: 'create — create a new work order' and 'assign — assign the work order to a technician'."

## Use case

AI agents use snow_fsm_work_order_manage to create or update resources in Serac, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Serac:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_fsm_work_order_manage": {
      "limits": [
        {
          "counter": "snow_fsm_work_order_manage_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Serac (431)

- `snow_cleanup_test_artifacts` — Destructive — https://policylayer.com/tools/serac/snow-cleanup-test-artifacts.md
- `snow_delete_attachment` — Destructive — https://policylayer.com/tools/serac/snow-delete-attachment.md
- `snow_inbound_email_action` — Destructive — https://policylayer.com/tools/serac/snow-inbound-email-action.md
- `snow_pa_indicator_manage` — Destructive — https://policylayer.com/tools/serac/snow-pa-indicator-manage.md
- `snow_rollback_deployment` — Destructive — https://policylayer.com/tools/serac/snow-rollback-deployment.md
- `snow_workflow_transition` — Destructive — https://policylayer.com/tools/serac/snow-workflow-transition.md
- `enterprise_tool_execute` — Execute — https://policylayer.com/tools/serac/enterprise-tool-execute.md
- `snow_auto_resolve_incident` — Execute — https://policylayer.com/tools/serac/snow-auto-resolve-incident.md
- `snow_automate_threat_response` — Execute — https://policylayer.com/tools/serac/snow-automate-threat-response.md
- `snow_batch_request` — Execute — https://policylayer.com/tools/serac/snow-batch-request.md
- `snow_change_manage` — Execute — https://policylayer.com/tools/serac/snow-change-manage.md
- `snow_cicd_deploy` — Execute — https://policylayer.com/tools/serac/snow-cicd-deploy.md
- `snow_collect_metric` — Execute — https://policylayer.com/tools/serac/snow-collect-metric.md
- `snow_confirm_script_execution` — Execute — https://policylayer.com/tools/serac/snow-confirm-script-execution.md
- `snow_convert_es6_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-es6-to-es5.md
- `snow_convert_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-to-es5.md
- `snow_create_mobile_action` — Execute — https://policylayer.com/tools/serac/snow-create-mobile-action.md
- `snow_create_vulnerability_scan` — Execute — https://policylayer.com/tools/serac/snow-create-vulnerability-scan.md
- `snow_custom_api` — Execute — https://policylayer.com/tools/serac/snow-custom-api.md
- `snow_elevate_role` — Execute — https://policylayer.com/tools/serac/snow-elevate-role.md
- `snow_employee_offboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-offboarding.md
- `snow_employee_onboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-onboarding.md
- `snow_execute_atf_test` — Execute — https://policylayer.com/tools/serac/snow-execute-atf-test.md
- `snow_execute_script` — Execute — https://policylayer.com/tools/serac/snow-execute-script.md
- `snow_execute_security_playbook` — Execute — https://policylayer.com/tools/serac/snow-execute-security-playbook.md
- `snow_execute_transform` — Execute — https://policylayer.com/tools/serac/snow-execute-transform.md
- `snow_fluent_build` — Execute — https://policylayer.com/tools/serac/snow-fluent-build.md
- `snow_fluent_install` — Execute — https://policylayer.com/tools/serac/snow-fluent-install.md
- `snow_fluent_transform` — Execute — https://policylayer.com/tools/serac/snow-fluent-transform.md
- `snow_github_deploy` — Execute — https://policylayer.com/tools/serac/snow-github-deploy.md
- …and 401 more: https://policylayer.com/tools/serac.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=serac · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/serac