# snow_hr_profile_manage

Unified tool for ServiceNow HR employee profiles (sn_hr_core_profile). Searches join through profile.user reference for sys_user fields (department, email, active). Actions: - get_profile — fetch a profile by sys_id, user sys_id, or employee_number - update_profile — patch profile fields (employment_type, position, primary_job, location, personal_email, work_mobile, mobile_phone, im_name) - search_employees — search profiles by name, email, department, or employee_number Use when: the agent needs to read or maintain the canonical employee record used across all HR cases. Companion tools: snow_create_hr_case (opens HR tickets against a profile), snow_create_hr_task (creates task work on a case), snow_hr_lifecycle_event (drives onboarding/offboarding flows). Requires the HR Core plugin (com.sn_hr_core). When the plugin is missing the underlying tables don

Agent View of the PolicyLayer registry record for `snow_hr_profile_manage`. HTML page: https://policylayer.com/tools/serac/snow-hr-profile-manage

## Facts

- Tool: `snow_hr_profile_manage`
- Server: Serac (`serac-labs/serac`) — https://policylayer.com/tools/serac.md
- Homepage: https://github.com/serac-labs/serac
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "snow_hr_profile_manage",
    "arguments": {}
  }
}
```

## Why snow_hr_profile_manage is rated Medium

The tool primarily serves read operations (get_profile, search_employees), but the update_profile action creates reversible modifications to canonical HR employee records in ServiceNow. This is Write rather than Destructive because updates are patchable and not permanent deletions.

From the tool's own definition: "Tool includes 'update_profile — patch profile fields' action that modifies employee records (employment_type, position, primary_job, location, personal_email, work_mobile, mobile_phone, im_name)."

## Use case

AI agents use snow_hr_profile_manage to create or update resources in Serac, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Serac environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Serac:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "snow_hr_profile_manage": {
      "limits": [
        {
          "counter": "snow_hr_profile_manage_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Serac (431)

- `snow_cleanup_test_artifacts` — Destructive — https://policylayer.com/tools/serac/snow-cleanup-test-artifacts.md
- `snow_delete_attachment` — Destructive — https://policylayer.com/tools/serac/snow-delete-attachment.md
- `snow_inbound_email_action` — Destructive — https://policylayer.com/tools/serac/snow-inbound-email-action.md
- `snow_pa_indicator_manage` — Destructive — https://policylayer.com/tools/serac/snow-pa-indicator-manage.md
- `snow_rollback_deployment` — Destructive — https://policylayer.com/tools/serac/snow-rollback-deployment.md
- `snow_workflow_transition` — Destructive — https://policylayer.com/tools/serac/snow-workflow-transition.md
- `enterprise_tool_execute` — Execute — https://policylayer.com/tools/serac/enterprise-tool-execute.md
- `snow_auto_resolve_incident` — Execute — https://policylayer.com/tools/serac/snow-auto-resolve-incident.md
- `snow_automate_threat_response` — Execute — https://policylayer.com/tools/serac/snow-automate-threat-response.md
- `snow_batch_request` — Execute — https://policylayer.com/tools/serac/snow-batch-request.md
- `snow_change_manage` — Execute — https://policylayer.com/tools/serac/snow-change-manage.md
- `snow_cicd_deploy` — Execute — https://policylayer.com/tools/serac/snow-cicd-deploy.md
- `snow_collect_metric` — Execute — https://policylayer.com/tools/serac/snow-collect-metric.md
- `snow_confirm_script_execution` — Execute — https://policylayer.com/tools/serac/snow-confirm-script-execution.md
- `snow_convert_es6_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-es6-to-es5.md
- `snow_convert_to_es5` — Execute — https://policylayer.com/tools/serac/snow-convert-to-es5.md
- `snow_create_mobile_action` — Execute — https://policylayer.com/tools/serac/snow-create-mobile-action.md
- `snow_create_vulnerability_scan` — Execute — https://policylayer.com/tools/serac/snow-create-vulnerability-scan.md
- `snow_custom_api` — Execute — https://policylayer.com/tools/serac/snow-custom-api.md
- `snow_elevate_role` — Execute — https://policylayer.com/tools/serac/snow-elevate-role.md
- `snow_employee_offboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-offboarding.md
- `snow_employee_onboarding` — Execute — https://policylayer.com/tools/serac/snow-employee-onboarding.md
- `snow_execute_atf_test` — Execute — https://policylayer.com/tools/serac/snow-execute-atf-test.md
- `snow_execute_script` — Execute — https://policylayer.com/tools/serac/snow-execute-script.md
- `snow_execute_security_playbook` — Execute — https://policylayer.com/tools/serac/snow-execute-security-playbook.md
- `snow_execute_transform` — Execute — https://policylayer.com/tools/serac/snow-execute-transform.md
- `snow_fluent_build` — Execute — https://policylayer.com/tools/serac/snow-fluent-build.md
- `snow_fluent_install` — Execute — https://policylayer.com/tools/serac/snow-fluent-install.md
- `snow_fluent_transform` — Execute — https://policylayer.com/tools/serac/snow-fluent-transform.md
- `snow_github_deploy` — Execute — https://policylayer.com/tools/serac/snow-github-deploy.md
- …and 401 more: https://policylayer.com/tools/serac.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=serac · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/serac