# ServiceNow MCP Server MCP server

Agent View of the PolicyLayer registry record for ServiceNow MCP Server: identity, probed posture, risk grade, and all 415 tools classified. HTML page: https://policylayer.com/tools/servicenow-mcp-server

## Facts

- Server id: `@aartiq/servicenow-mcp`
- Ref (repo): `aartiq/servicenow-mcp`
- Install: `npx -y @aartiq/servicenow-mcp`
- Homepage: https://github.com/aartiq/servicenow-mcp
- Registry record: grade F, identity verified
- Lifecycle: active
- Rate-limited: no
- Tools: 415
- Tool categories present: Destructive, Execute, Read, Write
- Tags: servicenow mcp server, admin, automation
- Record last modified: 2026-07-31T16:19:05.308Z

## Tools (415)

| Tool | Category | Risk | Record |
| --- | --- | --- | --- |
| `cmdb_reconcile` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/cmdb-reconcile.md |
| `delete_attachment` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/delete-attachment.md |
| `delete_record` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/delete-record.md |
| `delete_system_property` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/delete-system-property.md |
| `delete_uib_page` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/delete-uib-page.md |
| `remove_user_from_group` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/remove-user-from-group.md |
| `rollback_changes` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/rollback-changes.md |
| `rollback_deployment` | Destructive | Critical | https://policylayer.com/tools/servicenow-mcp-server/rollback-deployment.md |
| `batch_request` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/batch-request.md |
| `categorize_incident` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/categorize-incident.md |
| `commit_changeset` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/commit-changeset.md |
| `create_business_rule` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/create-business-rule.md |
| `create_flow_action` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/create-flow-action.md |
| `create_scheduled_job` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/create-scheduled-job.md |
| `create_script_include` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/create-script-include.md |
| `create_ui_action` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/create-ui-action.md |
| `execute_background_script` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/execute-background-script.md |
| `execute_playbook` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/execute-playbook.md |
| `execute_script` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/execute-script.md |
| `fire_event` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/fire-event.md |
| `fluent_build` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/fluent-build.md |
| `fluent_explain` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/fluent-explain.md |
| `fluent_init` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/fluent-init.md |
| `fluent_validate` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/fluent-validate.md |
| `ml_detect_anomalies` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/ml-detect-anomalies.md |
| `ml_train_anomaly_detector` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/ml-train-anomaly-detector.md |
| `ml_train_change_risk` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/ml-train-change-risk.md |
| `ml_train_incident_classifier` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/ml-train-incident-classifier.md |
| `publish_changeset` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/publish-changeset.md |
| `run_aggregate_query` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-aggregate-query.md |
| `run_atf_suite` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-atf-suite.md |
| `run_atf_test` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-atf-test.md |
| `run_discovery_scan` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-discovery-scan.md |
| `run_security_playbook` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-security-playbook.md |
| `run_transform_map` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/run-transform-map.md |
| `scan_vulnerabilities` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/scan-vulnerabilities.md |
| `switch_update_set` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/switch-update-set.md |
| `test_flow` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/test-flow.md |
| `test_now_assist_skill` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/test-now-assist-skill.md |
| `trigger_flow` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/trigger-flow.md |
| `trigger_scheduled_job` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/trigger-scheduled-job.md |
| `update_business_rule` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/update-business-rule.md |
| `update_client_script` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/update-client-script.md |
| `update_script_include` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/update-script-include.md |
| `update_ui_action` | Execute | High | https://policylayer.com/tools/servicenow-mcp-server/update-ui-action.md |
| `order_catalog_item` | Financial | Critical | https://policylayer.com/tools/servicenow-mcp-server/order-catalog-item.md |
| `aggregate_report` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/aggregate-report.md |
| `ai_search` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ai-search.md |
| `analyze_data_quality` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/analyze-data-quality.md |
| `blast_radius_field_references` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/blast-radius-field-references.md |
| `blast_radius_property_usage` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/blast-radius-property-usage.md |
| `blast_radius_script_dependents` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/blast-radius-script-dependents.md |
| `blast_radius_table_configs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/blast-radius-table-configs.md |
| `blast_radius_update_sets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/blast-radius-update-sets.md |
| `bulk_get_properties` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/bulk-get-properties.md |
| `check_table_completeness` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/check-table-completeness.md |
| `cmdb_find_duplicates` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/cmdb-find-duplicates.md |
| `cmdb_find_orphans` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/cmdb-find-orphans.md |
| `cmdb_find_stale` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/cmdb-find-stale.md |
| `cmdb_health_dashboard` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/cmdb-health-dashboard.md |
| `cmdb_impact_analysis` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/cmdb-impact-analysis.md |
| `compare_instances` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/compare-instances.md |
| `compare_record_counts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/compare-record-counts.md |
| `discover_table` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/discover-table.md |
| `export_properties` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/export-properties.md |
| `export_report_data` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/export-report-data.md |
| `export_update_set` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/export-update-set.md |
| `fetch_servicenow_doc` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/fetch-servicenow-doc.md |
| `find_artifact` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/find-artifact.md |
| `find_field_references` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/find-field-references.md |
| `find_property_usage` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/find-property-usage.md |
| `find_script_references` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/find-script-references.md |
| `find_update_sets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/find-update-sets.md |
| `get_acl` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-acl.md |
| `get_ai_agent` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-ai-agent.md |
| `get_asset` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-asset.md |
| `get_atf_failure_insight` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-atf-failure-insight.md |
| `get_atf_suite` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-atf-suite.md |
| `get_atf_suite_result` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-atf-suite-result.md |
| `get_atf_test` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-atf-test.md |
| `get_attachment_metadata` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-attachment-metadata.md |
| `get_business_rule` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-business-rule.md |
| `get_catalog_item` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-catalog-item.md |
| `get_change_request` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-change-request.md |
| `get_changeset` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-changeset.md |
| `get_client_script` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-client-script.md |
| `get_cmdb_ci` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-cmdb-ci.md |
| `get_compliance_assessment` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-compliance-assessment.md |
| `get_csm_account` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-csm-account.md |
| `get_csm_case` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-csm-case.md |
| `get_csm_case_sla` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-csm-case-sla.md |
| `get_csm_contact` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-csm-contact.md |
| `get_current_instance` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-current-instance.md |
| `get_current_update_set` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-current-update-set.md |
| `get_deployment` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-deployment.md |
| `get_devops_insights` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-devops-insights.md |
| `get_devops_pipeline` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-devops-pipeline.md |
| `get_email_log` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-email-log.md |
| `get_event_registry_entry` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-event-registry-entry.md |
| `get_flow` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-flow.md |
| `get_flow_error_log` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-flow-error-log.md |
| `get_flow_execution` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-flow-execution.md |
| `get_grc_risk` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-grc-risk.md |
| `get_group` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-group.md |
| `get_hr_case` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-hr-case.md |
| `get_hr_case_activity` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-hr-case-activity.md |
| `get_hr_lifecycle_events` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-hr-lifecycle-events.md |
| `get_hr_profile` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-hr-profile.md |
| `get_hr_service` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-hr-service.md |
| `get_import_set` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-import-set.md |
| `get_incident` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-incident.md |
| `get_knowledge_article` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-knowledge-article.md |
| `get_license_compliance` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-license-compliance.md |
| `get_license_optimization` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-license-optimization.md |
| `get_mobile_analytics` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-mobile-analytics.md |
| `get_mobile_app_config` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-mobile-app-config.md |
| `get_ms_copilot_topics` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-ms-copilot-topics.md |
| `get_my_approvals` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-my-approvals.md |
| `get_notification` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-notification.md |
| `get_now_assist_skill` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-now-assist-skill.md |
| `get_pa_dashboard` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pa-dashboard.md |
| `get_pa_indicator` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pa-indicator.md |
| `get_pa_job` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pa-job.md |
| `get_pa_scorecard` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pa-scorecard.md |
| `get_pa_time_series` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pa-time-series.md |
| `get_performance_analytics` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-performance-analytics.md |
| `get_pi_models` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-pi-models.md |
| `get_portal` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-portal.md |
| `get_portal_page` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-portal-page.md |
| `get_portal_theme` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-portal-theme.md |
| `get_portal_widget` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-portal-widget.md |
| `get_problem` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-problem.md |
| `get_process_automation` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-process-automation.md |
| `get_property_history` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-property-history.md |
| `get_record` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-record.md |
| `get_report` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-report.md |
| `get_rest_message` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-rest-message.md |
| `get_scheduled_job` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-scheduled-job.md |
| `get_scoped_app` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-scoped-app.md |
| `get_script_include` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-script-include.md |
| `get_security_dashboard` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-security-dashboard.md |
| `get_security_incident` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-security-incident.md |
| `get_sla_details` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-sla-details.md |
| `get_subflow` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-subflow.md |
| `get_sys_log` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-sys-log.md |
| `get_system_property` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-system-property.md |
| `get_table_record_count` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-table-record-count.md |
| `get_table_schema` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-table-schema.md |
| `get_task` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-task.md |
| `get_threat_intelligence` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-threat-intelligence.md |
| `get_transform_map` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-transform-map.md |
| `get_ui_action` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-ui-action.md |
| `get_ui_policy` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-ui-policy.md |
| `get_uib_page` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-uib-page.md |
| `get_user` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-user.md |
| `get_ux_app` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-ux-app.md |
| `get_va_conversation` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-va-conversation.md |
| `get_va_topic` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-va-topic.md |
| `get_virtual_agent_topics` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-virtual-agent-topics.md |
| `get_vulnerability` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-vulnerability.md |
| `get_workspace` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/get-workspace.md |
| `list_acls` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-acls.md |
| `list_action_instances` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-action-instances.md |
| `list_active_events` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-active-events.md |
| `list_active_slas` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-active-slas.md |
| `list_ai_agents` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-ai-agents.md |
| `list_approvals` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-approvals.md |
| `list_asset_contracts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-asset-contracts.md |
| `list_assets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-assets.md |
| `list_atf_suites` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-atf-suites.md |
| `list_atf_test_results` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-atf-test-results.md |
| `list_atf_tests` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-atf-tests.md |
| `list_attachments` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-attachments.md |
| `list_audit_results` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-audit-results.md |
| `list_business_rules` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-business-rules.md |
| `list_catalog_items` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-catalog-items.md |
| `list_change_requests` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-change-requests.md |
| `list_changesets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-changesets.md |
| `list_client_scripts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-client-scripts.md |
| `list_compliance_policies` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-compliance-policies.md |
| `list_credential_aliases` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-credential-aliases.md |
| `list_csm_accounts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-csm-accounts.md |
| `list_csm_cases` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-csm-cases.md |
| `list_csm_contacts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-csm-contacts.md |
| `list_csm_products` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-csm-products.md |
| `list_data_sources` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-data-sources.md |
| `list_deployment_history` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-deployment-history.md |
| `list_deployments` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-deployments.md |
| `list_devops_pipelines` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-devops-pipelines.md |
| `list_discovery_schedules` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-discovery-schedules.md |
| `list_email_logs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-email-logs.md |
| `list_email_templates` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-email-templates.md |
| `list_epics` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-epics.md |
| `list_event_log` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-event-log.md |
| `list_event_registry` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-event-registry.md |
| `list_flow_executions` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-flow-executions.md |
| `list_flows` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-flows.md |
| `list_grc_controls` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-grc-controls.md |
| `list_grc_risks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-grc-risks.md |
| `list_groups` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-groups.md |
| `list_homepages` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-homepages.md |
| `list_hr_cases` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-hr-cases.md |
| `list_hr_document_templates` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-hr-document-templates.md |
| `list_hr_services` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-hr-services.md |
| `list_hr_tasks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-hr-tasks.md |
| `list_import_sets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-import-sets.md |
| `list_instances` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-instances.md |
| `list_job_run_history` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-job-run-history.md |
| `list_knowledge_bases` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-knowledge-bases.md |
| `list_mid_servers` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-mid-servers.md |
| `list_mobile_app_configs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-mobile-app-configs.md |
| `list_mobile_applets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-mobile-applets.md |
| `list_mobile_layouts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-mobile-layouts.md |
| `list_my_tasks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-my-tasks.md |
| `list_notification_subscriptions` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-notification-subscriptions.md |
| `list_notifications` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-notifications.md |
| `list_now_assist_skills` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-now-assist-skills.md |
| `list_oauth_applications` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-oauth-applications.md |
| `list_pa_breakdowns` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-pa-breakdowns.md |
| `list_pa_dashboards` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-pa-dashboards.md |
| `list_pa_indicators` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-pa-indicators.md |
| `list_pa_jobs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-pa-jobs.md |
| `list_playbooks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-playbooks.md |
| `list_portal_pages` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-portal-pages.md |
| `list_portal_themes` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-portal-themes.md |
| `list_portal_widgets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-portal-widgets.md |
| `list_portals` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-portals.md |
| `list_process_automations` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-process-automations.md |
| `list_property_categories` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-property-categories.md |
| `list_relationships` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-relationships.md |
| `list_reports` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-reports.md |
| `list_rest_message_functions` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-rest-message-functions.md |
| `list_rest_messages` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-rest-messages.md |
| `list_scheduled_jobs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-scheduled-jobs.md |
| `list_scoped_apps` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-scoped-apps.md |
| `list_script_includes` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-script-includes.md |
| `list_scrum_tasks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-scrum-tasks.md |
| `list_security_incidents` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-security-incidents.md |
| `list_security_playbooks` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-security-playbooks.md |
| `list_software_licenses` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-software-licenses.md |
| `list_stories` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-stories.md |
| `list_subflows` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-subflows.md |
| `list_supported_artifacts` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-supported-artifacts.md |
| `list_system_properties` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-system-properties.md |
| `list_table_config` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-table-config.md |
| `list_transform_field_maps` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-transform-field-maps.md |
| `list_transform_maps` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-transform-maps.md |
| `list_ui_actions` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-ui-actions.md |
| `list_ui_policies` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-ui-policies.md |
| `list_uib_components` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-uib-components.md |
| `list_uib_data_brokers` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-uib-data-brokers.md |
| `list_uib_pages` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-uib-pages.md |
| `list_update_sets` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-update-sets.md |
| `list_users` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-users.md |
| `list_ux_apps` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-ux-apps.md |
| `list_ux_pages` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-ux-pages.md |
| `list_va_categories` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-va-categories.md |
| `list_va_conversations` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-va-conversations.md |
| `list_va_topics_full` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-va-topics-full.md |
| `list_vulnerabilities` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-vulnerabilities.md |
| `list_widget_instances` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-widget-instances.md |
| `list_workspaces` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/list-workspaces.md |
| `ml_evaluate_model` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-evaluate-model.md |
| `ml_forecast_incidents` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-forecast-incidents.md |
| `ml_model_training_history` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-model-training-history.md |
| `ml_predict_change_risk` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-predict-change-risk.md |
| `ml_process_optimization` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-process-optimization.md |
| `ml_similar_incidents` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-similar-incidents.md |
| `ml_virtual_agent_nlu` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/ml-virtual-agent-nlu.md |
| `natural_language_search` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/natural-language-search.md |
| `nlq_query` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/nlq-query.md |
| `preview_update_set` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/preview-update-set.md |
| `pull_artifact` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/pull-artifact.md |
| `query_records` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/query-records.md |
| `search_catalog` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-catalog.md |
| `search_cmdb_ci` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-cmdb-ci.md |
| `search_knowledge` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-knowledge.md |
| `search_servicenow_docs` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-servicenow-docs.md |
| `search_system_properties` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-system-properties.md |
| `search_tools` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/search-tools.md |
| `service_mapping_summary` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/service-mapping-summary.md |
| `sync_status` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/sync-status.md |
| `trend_query` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/trend-query.md |
| `validate_artifact` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/validate-artifact.md |
| `validate_deployment` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/validate-deployment.md |
| `validate_property` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/validate-property.md |
| `validate_query` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/validate-query.md |
| `visualize_aggregate` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/visualize-aggregate.md |
| `visualize_trend` | Read | Low | https://policylayer.com/tools/servicenow-mcp-server/visualize-trend.md |
| `add_comment` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/add-comment.md |
| `add_user_to_group` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/add-user-to-group.md |
| `add_work_note` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/add-work-note.md |
| `approve_request` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/approve-request.md |
| `bulk_create_records` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/bulk-create-records.md |
| `bulk_set_properties` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/bulk-set-properties.md |
| `clone_artifact` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/clone-artifact.md |
| `close_change_request` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/close-change-request.md |
| `close_csm_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/close-csm-case.md |
| `close_hr_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/close-hr-case.md |
| `close_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/close-incident.md |
| `complete_task` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/complete-task.md |
| `complete_update_set` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/complete-update-set.md |
| `configure_offline_sync` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/configure-offline-sync.md |
| `configure_workspace_list` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/configure-workspace-list.md |
| `create_acl` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-acl.md |
| `create_agentic_workflow` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-agentic-workflow.md |
| `create_ai_agent` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-ai-agent.md |
| `create_approval_rule` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-approval-rule.md |
| `create_asset` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-asset.md |
| `create_catalog_item` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-catalog-item.md |
| `create_catalog_ui_policy` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-catalog-ui-policy.md |
| `create_catalog_variable` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-catalog-variable.md |
| `create_change_request` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-change-request.md |
| `create_ci_relationship` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-ci-relationship.md |
| `create_client_script` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-client-script.md |
| `create_csm_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-csm-case.md |
| `create_dashboard` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-dashboard.md |
| `create_devops_change` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-devops-change.md |
| `create_epic` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-epic.md |
| `create_flow` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-flow.md |
| `create_grc_risk` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-grc-risk.md |
| `create_group` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-group.md |
| `create_hr_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-hr-case.md |
| `create_hr_task` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-hr-task.md |
| `create_import_set_row` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-import-set-row.md |
| `create_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-incident.md |
| `create_knowledge_article` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-knowledge-article.md |
| `create_kpi` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-kpi.md |
| `create_mobile_app_config` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-mobile-app-config.md |
| `create_mobile_applet` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-mobile-applet.md |
| `create_mobile_layout` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-mobile-layout.md |
| `create_notification` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-notification.md |
| `create_now_assist_skill` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-now-assist-skill.md |
| `create_offboarding_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-offboarding-case.md |
| `create_onboarding_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-onboarding-case.md |
| `create_pa_breakdown` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-pa-breakdown.md |
| `create_pa_indicator` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-pa-indicator.md |
| `create_playbook` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-playbook.md |
| `create_portal` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-portal.md |
| `create_portal_page` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-portal-page.md |
| `create_portal_widget` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-portal-widget.md |
| `create_problem` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-problem.md |
| `create_record` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-record.md |
| `create_report` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-report.md |
| `create_rest_message` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-rest-message.md |
| `create_scheduled_report` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-scheduled-report.md |
| `create_scoped_app` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-scoped-app.md |
| `create_scrum_task` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-scrum-task.md |
| `create_security_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-security-incident.md |
| `create_solution_package` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-solution-package.md |
| `create_story` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-story.md |
| `create_subflow` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-subflow.md |
| `create_ui_policy` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-ui-policy.md |
| `create_uib_component` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-uib-component.md |
| `create_uib_data_broker` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-uib-data-broker.md |
| `create_uib_page` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-uib-page.md |
| `create_update_set` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-update-set.md |
| `create_user` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-user.md |
| `create_ux_app_route` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-ux-app-route.md |
| `create_ux_experience` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-ux-experience.md |
| `create_va_topic` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-va-topic.md |
| `create_workspace` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/create-workspace.md |
| `ensure_active_update_set` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/ensure-active-update-set.md |
| `generate_report` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/generate-report.md |
| `import_cmdb_data` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/import-cmdb-data.md |
| `import_properties` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/import-properties.md |
| `ml_auto_categorize` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/ml-auto-categorize.md |
| `natural_language_update` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/natural-language-update.md |
| `publish_flow` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/publish-flow.md |
| `publish_knowledge_article` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/publish-knowledge-article.md |
| `push_artifact` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/push-artifact.md |
| `register_event` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/register-event.md |
| `reject_request` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/reject-request.md |
| `resolve_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/resolve-incident.md |
| `resolve_problem` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/resolve-problem.md |
| `retire_asset` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/retire-asset.md |
| `retire_knowledge_article` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/retire-knowledge-article.md |
| `schedule_cab_meeting` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/schedule-cab-meeting.md |
| `schedule_notification` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/schedule-notification.md |
| `send_emergency_broadcast` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/send-emergency-broadcast.md |
| `send_push_notification` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/send-push-notification.md |
| `set_system_property` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/set-system-property.md |
| `submit_change_for_approval` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/submit-change-for-approval.md |
| `switch_instance` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/switch-instance.md |
| `track_asset_lifecycle` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/track-asset-lifecycle.md |
| `track_deployment` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/track-deployment.md |
| `update_acl` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-acl.md |
| `update_asset` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-asset.md |
| `update_catalog_item` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-catalog-item.md |
| `update_change_request` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-change-request.md |
| `update_csm_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-csm-case.md |
| `update_dashboard` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-dashboard.md |
| `update_epic` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-epic.md |
| `update_group` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-group.md |
| `update_hr_case` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-hr-case.md |
| `update_hr_profile` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-hr-profile.md |
| `update_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-incident.md |
| `update_knowledge_article` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-knowledge-article.md |
| `update_notification` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-notification.md |
| `update_portal_widget` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-portal-widget.md |
| `update_problem` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-problem.md |
| `update_record` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-record.md |
| `update_report` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-report.md |
| `update_scheduled_job` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-scheduled-job.md |
| `update_scoped_app` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-scoped-app.md |
| `update_scrum_task` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-scrum-task.md |
| `update_security_incident` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-security-incident.md |
| `update_story` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-story.md |
| `update_task` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-task.md |
| `update_uib_component` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-uib-component.md |
| `update_uib_page` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-uib-page.md |
| `update_user` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-user.md |
| `update_va_topic` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-va-topic.md |
| `update_vulnerability` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/update-vulnerability.md |
| `upload_attachment` | Write | Medium | https://policylayer.com/tools/servicenow-mcp-server/upload-attachment.md |

## Tool descriptions

- `cmdb_reconcile` — Act on duplicate, stale, or orphan CIs — merge, retire, or remove (requires CMDB_WRITE_ENABLED). Supports dry_run mode.
- `delete_attachment` — Delete an attachment from a record (requires WRITE_ENABLED=true)
- `delete_record` — Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.
- `delete_system_property` — Delete a system property by name. [Write]
- `delete_uib_page` — Delete a UI Builder page. [Write]
- `remove_user_from_group` — Remove a user from a group (requires WRITE_ENABLED=true)
- `rollback_changes` — Delete a set of previously-created records, e.g. the rollback_token returned by bulk_create_records. Requires WRITE_ENABLED=true.
- `rollback_deployment` — Rollback a deployment by reverting an update set. [Write]
- `batch_request` — Execute multiple ServiceNow REST API operations in a single HTTP call.
- `categorize_incident` — Suggest category, assignment group, and priority for an incident by analysing similar resolved incidents (Table API). Predictive Intelligence has no public REST prediction endpoint; for model-based scoring run PI on-record and read the p…
- `commit_changeset` — Commit an update set (requires SCRIPTING_ENABLED=true)
- `create_business_rule` — Create a new business rule (requires SCRIPTING_ENABLED=true). ServiceNow supports ES2021 async/await in scripts.
- `create_flow_action` — Create a custom Flow Designer action. [Scripting]
- `create_scheduled_job` — Create a new scheduled script execution job (requires WRITE_ENABLED=true)
- `create_script_include` — Create a new script include (requires SCRIPTING_ENABLED=true)
- `create_ui_action` — Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true)
- `execute_background_script` — Execute a background script on the instance (server-side JavaScript). [Scripting]
- `execute_playbook` — Execute a playbook step by step, passing results forward through context (requires NOW_ASSIST_ENABLED). Supports dry_run.
- `execute_script` — Execute a server-side script on the ServiceNow instance (Background Script).
- `fire_event` — Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true)
- `fluent_build` — Build a ServiceNow fluent/now-sdk project. Runs
- `fluent_explain` — Run
- `fluent_init` — Initialize a new ServiceNow fluent/now-sdk project. Runs
- `fluent_validate` — Validate a ServiceNow fluent/now-sdk project. Runs
- `ml_detect_anomalies` — Run anomaly detection on operational metrics (alert volume, incident trends, etc.)
- `ml_train_anomaly_detector` — Trigger training of an anomaly detection model for a specific table/field. [Write]
- `ml_train_change_risk` — Trigger training of the change risk prediction ML model. [Write]
- `ml_train_incident_classifier` — Trigger training of the incident classification ML solution. [Write]
- `publish_changeset` — Publish/export an update set to XML for deployment (requires SCRIPTING_ENABLED=true)
- `run_aggregate_query` — Run a grouped aggregate (COUNT, SUM, AVG) query on any table (latest release: /api/now/stats/{table})
- `run_atf_suite` — Execute an ATF test suite (requires ATF_ENABLED=true)
- `run_atf_test` — Execute a single ATF test (requires ATF_ENABLED=true)
- `run_discovery_scan` — [Write] Trigger a ServiceNow Discovery scan for network/infrastructure
- `run_security_playbook` — Execute a security response playbook against an incident. [Write]
- `run_transform_map` — Execute a Transform Map on an Import Set to load data (requires WRITE_ENABLED=true)
- `scan_vulnerabilities` — Trigger a vulnerability scan for specified CIs or groups. [Write]
- `switch_update_set` — Switch the active Update Set context to a specified Update Set. [Scripting]
- `test_flow` — Execute a flow in test mode with sample inputs. [Write]
- `test_now_assist_skill` — Invoke a Now Assist skill with test input to verify behavior (requires NOW_ASSIST_ENABLED)
- `trigger_flow` — Trigger a Flow Designer flow with optional input parameters (requires WRITE_ENABLED=true)
- `trigger_scheduled_job` — Immediately execute a scheduled job on-demand (requires WRITE_ENABLED=true)
- `update_business_rule` — Update a business rule (requires SCRIPTING_ENABLED=true)
- `update_client_script` — Update an existing client script (requires SCRIPTING_ENABLED=true)
- `update_script_include` — Update a script include (requires SCRIPTING_ENABLED=true)
- `update_ui_action` — Update an existing UI Action (requires SCRIPTING_ENABLED=true)
- `order_catalog_item` — Order a service catalog item (requires WRITE_ENABLED=true)
- `aggregate_report` — Server-side aggregate REPORT grouped by a field, in ONE query with no 1000-row truncation. Returns per-group record count PLUS averages/sums/mins/maxes of numeric or duration fields — the right tool for a periodic summary like
- `ai_search` — Semantic AI-powered search across KB, catalog, incidents (ServiceNow AI Search)
- `analyze_data_quality` — Analyse data quality for a table — completeness, duplicates, stale records
- `blast_radius_field_references` — Blast radius: find where a table field is referenced — its dictionary entry plus any scripts (business rules, script includes, client scripts, UI actions, widgets) that mention the field name. Run before renaming or removing a field. Scr…
- `blast_radius_property_usage` — Blast radius: find scripts that read a system property (sys_properties) by name, plus the property record itself. Run before changing or removing a property. Matches are substring (LIKE) hits — candidates to review, not definitive.
- `blast_radius_script_dependents` — Blast radius: find what references a script include / artifact by name — scans script-bearing config tables for textual use of the name. Run before renaming or deleting a Script Include, Script Action, etc. Matches are substring (LIKE) h…
- `blast_radius_table_configs` — Blast radius (config/metadata impact, not CMDB CI impact): list every configuration artifact scoped to a table (business rules, client scripts, UI policies, ACLs, UI actions, data policies, dictionary fields), with per-type counts. Run b…
- `blast_radius_update_sets` — Blast radius: list the update sets that contain changes to an artifact (by name), so you know what is in-flight or already captured for promotion before you touch it.
- `bulk_get_properties` — Retrieve multiple system property values in a single call
- `check_table_completeness` — Analyze data quality and field completeness for a ServiceNow table —
- `cmdb_find_duplicates` — Find duplicate CIs by matching on specified fields (in-memory grouping)
- `cmdb_find_orphans` — Find CIs with no relationships in cmdb_rel_ci
- `cmdb_find_stale` — Find CIs not updated within a given number of days that are still operational
- `cmdb_health_dashboard` — Get CMDB data quality metrics (completeness of server and network CI data)
- `cmdb_impact_analysis` — Analyze the downstream impact of a Configuration Item change or outage
- `compare_instances` — Compare two configured ServiceNow instances: record counts for a table (with optional query) and/or a specific system property value. Useful for dev→prod drift detection and governance.
- `compare_record_counts` — Compare record counts across multiple ServiceNow tables or time periods — useful for capacity planning
- `discover_table` — Discover a ServiceNow table schema and register dynamic CRUD tools for it.
- `export_properties` — Export system properties matching a query to a JSON object (useful for environment snapshots)
- `export_report_data` — Export raw table data as structured JSON for use in external reports
- `export_update_set` — Get the XML export payload for an Update Set (as used in migration). [Scripting]
- `fetch_servicenow_doc` — Fetch the full readable text of a specific ServiceNow documentation page. Pass either the
- `find_artifact` — Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.)
- `find_field_references` — Find where a table field is used — its dictionary entry plus any scripts (business rules, script includes, client scripts, UI actions, widgets) that mention the field name. Use it before renaming or removing a field. Script matches are s…
- `find_property_usage` — Find scripts that read a system property (sys_properties) by name, plus the property record itself. Use it before changing or removing a property. Matches are substring (LIKE) hits — candidates to review, not definitive.
- `find_script_references` — Find what references a Script Include or named artifact — scans script-bearing config tables for textual use of the name. Use it before renaming or deleting a Script Include, Script Action, etc. Matches are substring (LIKE) hits, so trea…
- `find_update_sets` — List the update sets that contain changes to an artifact (by name), so you know what is in-flight or already captured for promotion before you touch it.
- `get_acl` — Get full details of an ACL rule including its script and role requirements (requires SCRIPTING_ENABLED=true)
- `get_ai_agent` — Get an AI agent definition and its related ACLs
- `get_asset` — Get full details of an IT asset including financial and lifecycle data
- `get_atf_failure_insight` — Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)
- `get_atf_suite` — Get details of a test suite including test count
- `get_atf_suite_result` — Get the results of a test suite run
- `get_atf_test` — Get details of a specific test case
- `get_attachment_metadata` — Get metadata (name, type, size) of a specific attachment by its sys_id
- `get_business_rule` — Get full details and script body of a business rule (requires SCRIPTING_ENABLED=true)
- `get_catalog_item` — Get full details of a catalog item including its variables
- `get_change_request` — Get full details of a change request by number (CHG...) or sys_id
- `get_changeset` — Get details of an update set (requires SCRIPTING_ENABLED=true)
- `get_client_script` — Get full details and script body of a client script (requires SCRIPTING_ENABLED=true)
- `get_cmdb_ci` — Get complete information about a specific configuration item
- `get_compliance_assessment` — Get compliance assessment results for a policy or control
- `get_csm_account` — Get details of a customer account including contacts and open cases count
- `get_csm_case` — Get full details of a CSM case by number (e.g. CS0001234) or sys_id
- `get_csm_case_sla` — Get SLA details and remaining time for a CSM case
- `get_csm_contact` — Get details of a customer contact (name, account, phone, email)
- `get_current_instance` — Get the currently active ServiceNow instance name and URL
- `get_current_update_set` — Get the currently active Update Set for the session
- `get_deployment` — Get details and status of a specific deployment
- `get_devops_insights` — Get deployment frequency, failure rate, and lead time metrics for a pipeline
- `get_devops_pipeline` — Get details of a specific DevOps pipeline
- `get_email_log` — Get full details of an email log entry including body and headers
- `get_event_registry_entry` — Get details of a specific registered event definition
- `get_flow` — Get full details of a Flow Designer flow including its actions and trigger
- `get_flow_error_log` — Get detailed error logs for failed flow executions
- `get_flow_execution` — Get the status and details of a specific flow execution
- `get_grc_risk` — Get details of a GRC risk including impact, likelihood, and controls
- `get_group` — Find assignment group details by name or sys_id
- `get_hr_case` — Get full details of an HR case by number (e.g. HRCS0001234) or sys_id
- `get_hr_case_activity` — Get the full activity log and journal entries for an HR case
- `get_hr_lifecycle_events` — Get HR lifecycle events for an employee (promotions, transfers, leaves)
- `get_hr_profile` — Get the HR profile for a user (employment details, department, manager)
- `get_hr_service` — Get details of a specific HR service including its tasks and SLAs
- `get_import_set` — Get details of a specific Import Set including row count and transform status
- `get_incident` — Get full details of an incident by number (e.g. INC0012345) or sys_id
- `get_knowledge_article` — Get the full content of a knowledge article by number (KB...) or sys_id
- `get_license_compliance` — Get license compliance summary — purchased vs. installed vs. in use counts
- `get_license_optimization` — Analyze software license usage and recommend optimizations
- `get_mobile_analytics` — Get mobile app usage analytics — sessions, active users, popular applets
- `get_mobile_app_config` — Get details of a specific mobile app configuration
- `get_ms_copilot_topics` — List the Virtual Agent topics (sys_cs_topic) that back a Microsoft Copilot integration. Copilot topic mapping itself is configured in Copilot Studio on the Microsoft side, not exposed via ServiceNow REST.
- `get_my_approvals` — List approvals pending for the currently configured user
- `get_notification` — Get full details of an email notification definition including template and conditions
- `get_now_assist_skill` — Get a single Now Assist skill definition by sys_id (requires NOW_ASSIST_ENABLED)
- `get_pa_dashboard` — Get details of a PA dashboard including its widgets/tabs
- `get_pa_indicator` — Get details of a specific Performance Analytics indicator including its formula
- `get_pa_job` — Get details of a Performance Analytics collection job
- `get_pa_scorecard` — Get current scorecard data for a PA indicator — returns current value, target, trend direction
- `get_pa_time_series` — Get historical time-series data for a PA indicator to identify trends
- `get_performance_analytics` — Read Performance Analytics scorecard/indicator data (requires PA plugin; GET /api/now/pa/scorecards). Pass an indicator sys_id, or a PA widget sys_id to resolve its indicator.
- `get_pi_models` — List available Predictive Intelligence solutions (classification/similarity models)
- `get_portal` — Get full configuration details of a Service Portal by sys_id or URL suffix
- `get_portal_page` — Get details of a specific Service Portal page including its layout
- `get_portal_theme` — Get full details of a Service Portal theme including CSS variables
- `get_portal_widget` — Get full source code (HTML, CSS, client/server scripts) of a Service Portal widget
- `get_problem` — Get full details of a problem by number (PRB...) or sys_id
- `get_process_automation` — Get details of a Process Automation Designer playbook or process
- `get_property_history` — Get audit history of changes to a system property
- `get_record` — Retrieve complete details of a specific record by sys_id
- `get_report` — Get the definition and metadata of a saved report
- `get_rest_message` — Get full configuration of an outbound REST Message including its endpoints
- `get_scheduled_job` — Get full details of a scheduled job by sys_id or name
- `get_scoped_app` — Get full details of a scoped application by sys_id or scope name
- `get_script_include` — Get full script body of a script include (requires SCRIPTING_ENABLED=true)
- `get_security_dashboard` — Get security posture dashboard — open incidents by severity, vulnerability counts, mean time to resolve
- `get_security_incident` — Get full details of a security incident by number or sys_id
- `get_sla_details` — Get SLA breach status for a specific task or incident
- `get_subflow` — Get full details of a subflow including its inputs, outputs, and actions
- `get_sys_log` — Retrieve system log entries for debugging or auditing
- `get_system_property` — Get a ServiceNow system property value and metadata by name
- `get_table_record_count` — Get total record count for a ServiceNow table with optional filters
- `get_table_schema` — Get the structure and field information for a ServiceNow table
- `get_task` — Get details of any task record by number or sys_id
- `get_threat_intelligence` — Query threat intelligence data — IOCs, threat actors, and campaigns
- `get_transform_map` — Get details of a Transform Map including its field mappings
- `get_ui_action` — Get full details and script of a UI Action (requires SCRIPTING_ENABLED=true)
- `get_ui_policy` — Get full details and conditions of a UI Policy (requires SCRIPTING_ENABLED=true)
- `get_uib_page` — Get details of a specific UI Builder page including layout and child elements
- `get_user` — Look up user details by email or username
- `get_ux_app` — Get configuration details of a Next Experience application
- `get_va_conversation` — Get conversation history for a Virtual Agent session
- `get_va_topic` — Get Virtual Agent topic details including intent and trigger phrases
- `get_virtual_agent_topics` — List Virtual Agent topics available in the instance (sys_cs_topic)
- `get_vulnerability` — Get details of a specific vulnerability entry including CVSS score and affected CIs
- `get_workspace` — Get details of a configurable agent workspace including tabs and lists
- `list_acls` — List Access Control rules (ACLs) — who can read/write/create/delete records (requires SCRIPTING_ENABLED=true)
- `list_action_instances` — List reusable Flow Designer action instances available in the environment
- `list_active_events` — Monitor critical infrastructure events
- `list_active_slas` — List active SLA records with optional filters
- `list_ai_agents` — List AI agent definitions
- `list_approvals` — List approval requests with optional filters
- `list_asset_contracts` — List asset maintenance and support contracts
- `list_assets` — List IT assets with optional filtering by state, class, or assigned user
- `list_atf_suites` — List ATF test suites in the instance
- `list_atf_test_results` — List individual test results within a suite run
- `list_atf_tests` — List ATF test cases, optionally filtered by suite
- `list_attachments` — List attachments associated with a specific record
- `list_audit_results` — List audit results and findings
- `list_business_rules` — List business rules (requires SCRIPTING_ENABLED=true)
- `list_catalog_items` — List available service catalog items
- `list_change_requests` — List change requests with optional filtering by state or query
- `list_changesets` — List update sets (changesets) (requires SCRIPTING_ENABLED=true)
- `list_client_scripts` — List client scripts (requires SCRIPTING_ENABLED=true)
- `list_compliance_policies` — List GRC compliance policies and their current status
- `list_credential_aliases` — List connection and credential aliases used by integrations
- `list_csm_accounts` — List customer accounts with optional search filter
- `list_csm_cases` — List CSM cases with optional filters (account, contact, state, priority)
- `list_csm_contacts` — List contacts for an account or search across all contacts
- `list_csm_products` — List products and services available in the CSM catalog
- `list_data_sources` — List Import Set data source definitions (file/JDBC/REST loaders)
- `list_deployment_history` — List deployment history — committed update sets and app installs over time
- `list_deployments` — List recent application deployments tracked in ServiceNow
- `list_devops_pipelines` — List DevOps pipeline configurations registered in ServiceNow
- `list_discovery_schedules` — List discovery schedules and their run status
- `list_email_logs` — List outbound email log entries to track sent/failed emails
- `list_email_templates` — List email notification templates used by notifications
- `list_epics` — List epics with optional project or state filter
- `list_event_log` — List recent event log entries (fired events and their processing status)
- `list_event_registry` — List registered event definitions in the ServiceNow event registry
- `list_flow_executions` — List recent executions of a flow with status (completed, error, running)
- `list_flows` — List Flow Designer flows with optional filter by name, category, or active status
- `list_grc_controls` — List GRC controls with optional filter by risk or policy
- `list_grc_risks` — List GRC (Governance, Risk, Compliance) risk entries
- `list_groups` — List groups with optional search filter
- `list_homepages` — List homepage dashboards (CMS content pages used as homepages)
- `list_hr_cases` — List HR cases with optional filters (status, subject person, service)
- `list_hr_document_templates` — List available HR document templates (offer letters, contracts, policies)
- `list_hr_services` — List available HR services (Onboarding, Offboarding, Benefits, Payroll, etc.)
- `list_hr_tasks` — List HR tasks associated with an HR case
- `list_import_sets` — List Import Sets with optional filter by state or staging table
- `list_instances` — List all configured ServiceNow instances (multi-instance / multi-customer support)
- `list_job_run_history` — List recent run history for scheduled jobs (success/failure log)
- `list_knowledge_bases` — List all knowledge bases available in the instance
- `list_mid_servers` — List MID servers and verify they are healthy
- `list_mobile_app_configs` — List ServiceNow mobile app configurations
- `list_mobile_applets` — List mobile applets (mini-apps within the mobile experience)
- `list_mobile_layouts` — List mobile layout configurations
- `list_my_tasks` — List tasks assigned to the currently configured user
- `list_notification_subscriptions` — List user subscriptions to notifications (who has opted in/out)
- `list_notifications` — List email notification definitions (sysevent_email_action)
- `list_now_assist_skills` — List Now Assist skill definitions (requires NOW_ASSIST_ENABLED)
- `list_oauth_applications` — List OAuth application registry entries (client applications that can authenticate)
- `list_pa_breakdowns` — List PA breakdowns (dimensions) available for segmenting indicator data
- `list_pa_dashboards` — List Performance Analytics dashboards
- `list_pa_indicators` — List Performance Analytics (PA) indicators (KPIs) available in the instance
- `list_pa_jobs` — List Performance Analytics data collection jobs and their schedules
- `list_playbooks` — List stored playbook definitions from sys_hub_action_type_definition
- `list_portal_pages` — List pages that belong to a Service Portal
- `list_portal_themes` — List Service Portal themes (color palettes, CSS variables)
- `list_portal_widgets` — List Service Portal widgets with optional search by name or category
- `list_portals` — List all Service Portal configurations available in the instance
- `list_process_automations` — List Process Automation Designer playbooks and processes
- `list_property_categories` — List all unique property categories with their record counts
- `list_relationships` — Show parent and child relationships for a CI
- `list_reports` — List saved reports in the instance (latest release: /api/now/reporting)
- `list_rest_message_functions` — List HTTP methods (functions) defined within a REST Message
- `list_rest_messages` — List outbound REST Message configurations (integrations with external APIs)
- `list_scheduled_jobs` — List scheduled jobs and their run schedules
- `list_scoped_apps` — List scoped applications (custom apps) installed in the instance
- `list_script_includes` — List script includes (requires SCRIPTING_ENABLED=true)
- `list_scrum_tasks` — List scrum tasks, optionally filtered by story
- `list_security_incidents` — List security incidents with filters (severity, state, category)
- `list_security_playbooks` — List available security response playbooks
- `list_software_licenses` — List software license records with compliance status
- `list_stories` — List agile stories with optional sprint or state filter
- `list_subflows` — List available subflows that can be reused across flows
- `list_supported_artifacts` — Local sync: list the artifact types (tables) that support pull/push to local files and which fields sync for each.
- `list_system_properties` — List system properties with optional filtering
- `list_table_config` — List every configuration artifact on a table — business rules, client scripts, UI policies, ACLs, UI actions, data policies, and dictionary fields — with per-type counts. Use it to see what depends on a table before changing or removing …
- `list_transform_field_maps` — List field-level mappings within a Transform Map
- `list_transform_maps` — List Transform Maps used for importing data into ServiceNow tables
- `list_ui_actions` — List UI Actions (buttons, context menus, related links) for a table (requires SCRIPTING_ENABLED=true)
- `list_ui_policies` — List UI Policies for a table (field visibility, mandatory, read-only rules) (requires SCRIPTING_ENABLED=true)
- `list_uib_components` — List available UI Builder components (macroponents) in the instance
- `list_uib_data_brokers` — List UI Builder data brokers (data sources for pages)
- `list_uib_pages` — List UI Builder pages and their route configurations
- `list_update_sets` — List Update Sets by state (in progress, complete, ignore)
- `list_users` — List users with optional search filter
- `list_ux_apps` — List Next Experience (UI Builder) applications
- `list_ux_pages` — List pages within a Next Experience (UI Builder) application
- `list_va_categories` — List Virtual Agent topic categories
- `list_va_conversations` — List recent Virtual Agent conversations
- `list_va_topics_full` — List all Virtual Agent topics with category and status details
- `list_vulnerabilities` — List vulnerability entries from the Vulnerability Response module
- `list_widget_instances` — List instances of a specific widget placed on portal pages
- `list_workspaces` — List all configurable agent workspaces
- `ml_evaluate_model` — Get accuracy, training status, and metrics for a trained ML solution
- `ml_forecast_incidents` — Forecast incident volume for the next N days based on historical trends
- `ml_model_training_history` — Get training run history and accuracy trends for an ML solution over time
- `ml_predict_change_risk` — Predict the risk level of a change request using historical ML analysis
- `ml_process_optimization` — Identify process bottlenecks using analysis of task durations and reassignment patterns
- `ml_similar_incidents` — Find similar past incidents using keyword-based matching. Provide either an incident sys_id
- `ml_virtual_agent_nlu` — Analyse Virtual Agent NLU performance — conversation completion rates and fallback metrics
- `natural_language_search` — Search ServiceNow using plain English
- `nlq_query` — Ask a natural language question and get structured ServiceNow data (ServiceNow NLQ API)
- `preview_update_set` — Preview all changes contained in an Update Set
- `pull_artifact` — Local sync: fetch an artifact\
- `query_records` — Query ServiceNow records with filtering, field selection, pagination, and sorting
- `search_catalog` — Search the service catalog for items matching a keyword
- `search_cmdb_ci` — Search for configuration items (CIs) in the CMDB
- `search_knowledge` — Search knowledge base articles by keyword
- `search_servicenow_docs` — Search the official ServiceNow product documentation (servicenow.com/docs) — API references
- `search_system_properties` — Search system properties by name, value, or description
- `search_tools` — Search the full NowAIKit tool catalog (400+ tools) by keyword to discover the right tool without loading every definition. Returns matching tool names + descriptions ranked by relevance. Use this FIRST when you are unsure which tool to c…
- `service_mapping_summary` — View service dependencies and related CIs for impact analysis
- `sync_status` — Local sync: compare an artifact\
- `trend_query` — Get time-bucketed trend data for a table (useful for monthly/weekly trend charts)
- `validate_artifact` — Validate an artifact for best practices, security issues, and performance concerns
- `validate_deployment` — Pre-validate an update set or app before deployment — check for conflicts and missing dependencies
- `validate_property` — Validate a property value against its declared type constraints without saving
- `validate_query` — Lint-check a ServiceNow encoded query BEFORE running it: validates javascript: expressions against the safe function allowlist, length limits, and common mistakes (e.g. using = instead of ^, raw spaces). Returns { valid, issues, suggesti…
- `visualize_aggregate` — Build a real-time chart of ServiceNow records grouped by a field (e.g. incidents by priority, cases by state). Returns chart-ready data, a Teams Adaptive Card (Chart.*) to drop into a Copilot Studio
- `visualize_trend` — Build a real-time trend line of ServiceNow record counts over time (e.g. incidents opened per day). Returns chart-ready series, a Teams Adaptive Card line chart, a markdown table, and a summary. Read-only.
- `add_comment` — Add a customer-visible comment to any ITSM record (requires WRITE_ENABLED=true)
- `add_user_to_group` — Add a user to a group (requires WRITE_ENABLED=true)
- `add_work_note` — Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)
- `approve_request` — Approve a pending approval request (requires WRITE_ENABLED=true)
- `bulk_create_records` — Create many records in one table in a single call, tracking every created sys_id and returning a rollback_token. With rollback_on_error=true, a mid-way failure deletes everything already created so the batch is all-or-nothing. Supports d…
- `bulk_set_properties` — Create or update multiple system properties in a single operation. [Write]
- `clone_artifact` — Clone a platform artifact to a new name/scope. [Scripting]
- `close_change_request` — Close a change request with close code and notes (requires WRITE_ENABLED=true)
- `close_csm_case` — Close a CSM case with resolution details (requires WRITE_ENABLED=true)
- `close_hr_case` — Close an HR case with resolution notes (requires WRITE_ENABLED=true)
- `close_incident` — Close a resolved incident (requires WRITE_ENABLED=true)
- `complete_task` — Mark a task as complete (requires WRITE_ENABLED=true)
- `complete_update_set` — Mark an Update Set as complete (ready for migration). [Scripting]
- `configure_offline_sync` — Configure which tables/records are available offline in mobile. [Write]
- `configure_workspace_list` — Add or update a list view in an agent workspace. [Write]
- `create_acl` — Create a new ACL rule to control access to a table or field (requires SCRIPTING_ENABLED=true)
- `create_agentic_workflow` — Create an agentic workflow linked to an AI agent (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
- `create_ai_agent` — Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
- `create_approval_rule` — Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true).
- `create_asset` — Create a new IT asset record. [Write]
- `create_catalog_item` — Create a new service catalog item (requires WRITE_ENABLED=true)
- `create_catalog_ui_policy` — [Write] Create a UI policy for a catalog item form
- `create_catalog_variable` — [Write] Add a form variable to a service catalog item
- `create_change_request` — Create a new change request (requires WRITE_ENABLED=true)
- `create_ci_relationship` — [Write] Create a relationship between two CMDB Configuration Items
- `create_client_script` — Create a new client script (onLoad, onChange, onSubmit, onCellEdit) (requires SCRIPTING_ENABLED=true)
- `create_csm_case` — Create a new Customer Service case (requires WRITE_ENABLED=true)
- `create_dashboard` — Create a new Performance Analytics dashboard (requires WRITE_ENABLED=true)
- `create_devops_change` — Create a change request linked to a DevOps deployment for change governance. [Write]
- `create_epic` — Create a new epic (requires WRITE_ENABLED=true)
- `create_flow` — Create a new Flow Designer flow. [Write]
- `create_grc_risk` — Create a new GRC risk entry. [Write]
- `create_group` — Create a new assignment group (requires WRITE_ENABLED=true)
- `create_hr_case` — Create a new HR Service Delivery case (requires WRITE_ENABLED=true)
- `create_hr_task` — Create a task within an HR case (requires WRITE_ENABLED=true)
- `create_import_set_row` — Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true)
- `create_incident` — Create a new incident record (requires WRITE_ENABLED=true)
- `create_knowledge_article` — Create a new knowledge article (requires WRITE_ENABLED=true)
- `create_kpi` — [Write] Create a Key Performance Indicator from ServiceNow data
- `create_mobile_app_config` — Create a new mobile app configuration. [Write]
- `create_mobile_applet` — Create a mobile applet in a mobile app. [Write]
- `create_mobile_layout` — Create a mobile layout for a specific view. [Write]
- `create_notification` — Create a new email notification definition (requires WRITE_ENABLED=true)
- `create_now_assist_skill` — Create a Now Assist skill definition (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
- `create_offboarding_case` — Create an employee offboarding case with exit tasks. [Write]
- `create_onboarding_case` — Create an employee onboarding case with all standard tasks. [Write]
- `create_pa_breakdown` — Create a Performance Analytics (PA) breakdown on
- `create_pa_indicator` — Create a Performance Analytics (PA) indicator / KPI on
- `create_playbook` — Create a playbook definition with ordered steps that chain tool calls (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
- `create_portal` — Create a new Service Portal configuration (requires WRITE_ENABLED=true)
- `create_portal_page` — Create a new page inside a Service Portal (requires WRITE_ENABLED=true)
- `create_portal_widget` — Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true)
- `create_problem` — Create a new problem record (requires WRITE_ENABLED=true)
- `create_record` — Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.
- `create_report` — Create a new saved report on any table (requires WRITE_ENABLED=true)
- `create_rest_message` — Create a new outbound REST Message definition (requires WRITE_ENABLED=true)
- `create_scheduled_report` — [Write] Schedule a report for recurring email delivery
- `create_scoped_app` — Create a new scoped application in App Studio (requires WRITE_ENABLED=true).
- `create_scrum_task` — Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true)
- `create_security_incident` — Create a Security Operations incident (requires WRITE_ENABLED=true)
- `create_solution_package` — Create a solution package from selected update sets for distribution. [Write]
- `create_story` — Create a new agile story/user story (requires WRITE_ENABLED=true)
- `create_subflow` — Create a new reusable subflow. [Write]
- `create_ui_policy` — Create a new UI Policy to control field behavior dynamically (requires SCRIPTING_ENABLED=true)
- `create_uib_component` — Create a custom UI Builder component (macroponent). [Scripting]
- `create_uib_data_broker` — Create a UI Builder data broker to feed data to a page. [Scripting]
- `create_uib_page` — Create a new UI Builder page with route registration. [Write]
- `create_update_set` — Create a new Update Set and optionally switch to it. [Scripting]
- `create_user` — Create a new user account (requires WRITE_ENABLED=true)
- `create_ux_app_route` — Register a new route (URL path) in a UX app. [Write]
- `create_ux_experience` — Create a new UX Experience (app shell) configuration. [Write]
- `create_va_topic` — Create a new Virtual Agent conversation topic. [Write]
- `create_workspace` — Create a new configurable agent workspace. [Write]
- `ensure_active_update_set` — Ensure an active Update Set exists; create one automatically if none is in progress. [Scripting]
- `generate_report` — Generate a branded PDF or PPTX report from capability analysis results. Call this after completing a scan, review, or audit to create a management-ready document with charts, tables, and ServiceNow links. Supports single capability (cont…
- `import_cmdb_data` — Import CI data into CMDB via import set. [Write]
- `import_properties` — Import (create or update) system properties from a JSON object. [Write]
- `ml_auto_categorize` — Auto-categorize a record based on its description by analysing resolved records of the same table.
- `natural_language_update` — Update a record using natural language (requires WRITE_ENABLED=true)
- `publish_flow` — Publish (activate) a draft flow or subflow. [Write]
- `publish_knowledge_article` — Publish a draft knowledge article (requires WRITE_ENABLED=true)
- `push_artifact` — Local sync: write edited fields back to an artifact (requires WRITE_ENABLED=true). Pass fields inline as {field:value}; if omitted and NOWAIKIT_SYNC_DIR is set, reads them from the pulled files on disk. Overwrites the listed fields with …
- `register_event` — Register a new custom event in the event registry (requires SCRIPTING_ENABLED=true)
- `reject_request` — Reject a pending approval request (requires WRITE_ENABLED=true)
- `resolve_incident` — Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)
- `resolve_problem` — Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true)
- `retire_asset` — Retire an IT asset (mark as disposed/retired). [Write]
- `retire_knowledge_article` — [Write] Retire a knowledge article (mark as outdated)
- `schedule_cab_meeting` — [Write] Schedule a Change Advisory Board (CAB) meeting
- `schedule_notification` — [Write] Schedule a notification for future delivery
- `send_emergency_broadcast` — [Write] Send emergency broadcast notification to users or groups
- `send_push_notification` — Send a push notification to mobile app users. [Write]
- `set_system_property` — Create or update a ServiceNow system property value. [Write]
- `submit_change_for_approval` — Move a change request to
- `switch_instance` — Switch the active ServiceNow instance for this session
- `track_asset_lifecycle` — Track asset lifecycle events and stage transitions
- `track_deployment` — Record a deployment event in ServiceNow for audit and velocity tracking. [Write]
- `update_acl` — Update an existing ACL rule (requires SCRIPTING_ENABLED=true)
- `update_asset` — Update an IT asset record. [Write]
- `update_catalog_item` — Update an existing catalog item (requires WRITE_ENABLED=true)
- `update_change_request` — Update fields on a change request (requires WRITE_ENABLED=true)
- `update_csm_case` — Update fields on an existing CSM case (requires WRITE_ENABLED=true)
- `update_dashboard` — Update an existing PA dashboard (requires WRITE_ENABLED=true)
- `update_epic` — Update an epic (requires WRITE_ENABLED=true)
- `update_group` — Update a group (requires WRITE_ENABLED=true)
- `update_hr_case` — Update fields on an existing HR case (requires WRITE_ENABLED=true)
- `update_hr_profile` — Update HR profile fields for a user (requires WRITE_ENABLED=true)
- `update_incident` — Update fields on an existing incident (requires WRITE_ENABLED=true)
- `update_knowledge_article` — Update a knowledge article (requires WRITE_ENABLED=true)
- `update_notification` — Update an existing email notification (requires WRITE_ENABLED=true)
- `update_portal_widget` — Update an existing Service Portal widget\
- `update_problem` — Update fields on an existing problem (requires WRITE_ENABLED=true)
- `update_record` — Update an existing record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview a before→after field diff without writing.
- `update_report` — Update an existing saved report definition (requires WRITE_ENABLED=true)
- `update_scheduled_job` — Update a scheduled job (requires WRITE_ENABLED=true)
- `update_scoped_app` — Update an existing scoped application (requires WRITE_ENABLED=true)
- `update_scrum_task` — Update a scrum task (requires WRITE_ENABLED=true)
- `update_security_incident` — Update a security incident record (requires WRITE_ENABLED=true)
- `update_story` — Update an agile story (requires WRITE_ENABLED=true)
- `update_task` — Update fields on a task record (requires WRITE_ENABLED=true)
- `update_uib_component` — Update a UI Builder component. [Scripting]
- `update_uib_page` — Update an existing UI Builder page. [Write]
- `update_user` — Update a user account (requires WRITE_ENABLED=true)
- `update_va_topic` — Update a Virtual Agent topic properties. [Write]
- `update_vulnerability` — Update a vulnerability entry (state, risk acceptance notes, remediation date) (requires WRITE_ENABLED=true)
- `upload_attachment` — Upload a base64-encoded attachment to a ServiceNow record (requires WRITE_ENABLED=true).

## Related servers

- UnClick (1662 tools) — https://policylayer.com/tools/io-github-malamutemayhem-unclick-mcp-server.md
- Delx Protocol — Agent Recovery & Continuity (1076 tools) — https://policylayer.com/tools/io-github-davidmosiah-delx-protocol.md
- Delx Mcp A2a (1068 tools) — https://policylayer.com/tools/io-github-davidmosiah-delx-mcp-a2a.md
- Nodebench (824 tools) — https://policylayer.com/tools/io-github-homenshum-nodebench.md
- MCP Framework Personal (811 tools) — https://policylayer.com/tools/inggerman-mcps.md
- Delx MCP Server (740 tools) — https://policylayer.com/tools/io-github-davidmosiah-delx-mcp-server.md
- Binance MCP Server (734 tools) — https://policylayer.com/tools/nirholas-binance-mcp.md
- Eda Agent (726 tools) — https://policylayer.com/tools/eda-agent.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=servicenow-mcp-server · API: https://policylayer.com/registry/api · Recommended policies for every tool: https://policylayer.com/policies/servicenow-mcp-server