# create_onboarding_case

Create an employee onboarding case with all standard tasks. [Write]

Agent View of the PolicyLayer registry record for `create_onboarding_case`. HTML page: https://policylayer.com/tools/servicenow-mcp-server/create-onboarding-case

## Facts

- Tool: `create_onboarding_case`
- Server: ServiceNow MCP Server (`@aartiq/servicenow-mcp`) — https://policylayer.com/tools/servicenow-mcp-server.md
- Install: `npx -y @aartiq/servicenow-mcp`
- Homepage: https://github.com/aartiq/servicenow-mcp
- Risk category: Write (Medium risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_onboarding_case",
    "arguments": {}
  }
}
```

## Why create_onboarding_case is rated Medium

This tool creates new data in a ServiceNow system (an onboarding case and its standard tasks). It is reversible—cases can typically be updated, reassigned, or deleted if needed. It has moderate blast radius: an agent creating spurious onboarding cases could clutter the system, trigger unnecessary workflows, or consume resources, but would not cause financial loss, data destruction, or execute arbitrary operations.

From the tool's own definition: "Tool name and description: 'Create an employee onboarding case with all standard tasks.' The **[Write]** tag in the description explicitly indicates this is a write operation."

## Use case

AI agents use create_onboarding_case to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_onboarding_case": {
      "limits": [
        {
          "counter": "create_onboarding_case_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceNow MCP Server (364)

- `delete_attachment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-attachment.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/remove-user-from-group.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/rollback-deployment.md
- `commit_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-scheduled-job.md
- `create_script_include` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-script-include.md
- `create_ui_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-ui-action.md
- `execute_background_script` — Execute — https://policylayer.com/tools/servicenow-mcp-server/execute-background-script.md
- `fire_event` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fire-event.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-atf-suite.md
- `run_atf_test` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-atf-test.md
- `run_discovery_scan` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-discovery-scan.md
- `run_security_playbook` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-security-playbook.md
- `run_transform_map` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-transform-map.md
- `scan_vulnerabilities` — Execute — https://policylayer.com/tools/servicenow-mcp-server/scan-vulnerabilities.md
- `switch_update_set` — Execute — https://policylayer.com/tools/servicenow-mcp-server/switch-update-set.md
- `test_flow` — Execute — https://policylayer.com/tools/servicenow-mcp-server/test-flow.md
- `trigger_agentic_playbook` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-agentic-playbook.md
- `trigger_flow` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-flow.md
- `trigger_scheduled_job` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-scheduled-job.md
- …and 334 more: https://policylayer.com/tools/servicenow-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=servicenow-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/servicenow-mcp-server