# create_record

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.

Agent View of the PolicyLayer registry record for `create_record`. HTML page: https://policylayer.com/tools/servicenow-mcp-server/create-record

## Facts

- Tool: `create_record`
- Server: ServiceNow MCP Server (`@aartiq/servicenow-mcp`) — https://policylayer.com/tools/servicenow-mcp-server.md
- Install: `npx -y @aartiq/servicenow-mcp`
- Homepage: https://github.com/aartiq/servicenow-mcp
- Risk category: Write (Medium risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_record",
    "arguments": {}
  }
}
```

## Why create_record is rated Medium

This tool creates new records in ServiceNow tables, which is a reversible write operation. It has high severity because ServiceNow is typically used for critical business processes (ticketing, change management, asset tracking), and uncontrolled record creation could spam tables, create fraudulent requests, or disrupt workflows. The dry_run parameter provides a safeguard but doesn't change the core capability.

From the tool's own definition: "Tool description states 'Create a new record in any ServiceNow table' with explicit WRITE_ENABLED flag requirement, indicating intentional data creation capability."

## Use case

AI agents use create_record to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_record": {
      "limits": [
        {
          "counter": "create_record_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceNow MCP Server (414)

- `cmdb_reconcile` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/cmdb-reconcile.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-attachment.md
- `delete_record` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-record.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/remove-user-from-group.md
- `rollback_changes` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/rollback-changes.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/rollback-deployment.md
- `batch_request` — Execute — https://policylayer.com/tools/servicenow-mcp-server/batch-request.md
- `categorize_incident` — Execute — https://policylayer.com/tools/servicenow-mcp-server/categorize-incident.md
- `commit_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-scheduled-job.md
- `create_script_include` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-script-include.md
- `create_ui_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-ui-action.md
- `execute_background_script` — Execute — https://policylayer.com/tools/servicenow-mcp-server/execute-background-script.md
- `execute_playbook` — Execute — https://policylayer.com/tools/servicenow-mcp-server/execute-playbook.md
- `execute_script` — Execute — https://policylayer.com/tools/servicenow-mcp-server/execute-script.md
- `fire_event` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fire-event.md
- `fluent_build` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fluent-build.md
- `fluent_explain` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fluent-explain.md
- `fluent_init` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fluent-init.md
- `fluent_validate` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fluent-validate.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-aggregate-query.md
- …and 384 more: https://policylayer.com/tools/servicenow-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=servicenow-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/servicenow-mcp-server