# list_csm_products

List products and services available in the CSM catalog

Agent View of the PolicyLayer registry record for `list_csm_products`. HTML page: https://policylayer.com/tools/servicenow-mcp-server/list-csm-products

## Facts

- Tool: `list_csm_products`
- Server: ServiceNow MCP Server (`@aartiq/servicenow-mcp`) — https://policylayer.com/tools/servicenow-mcp-server.md
- Install: `npx -y @aartiq/servicenow-mcp`
- Homepage: https://github.com/aartiq/servicenow-mcp
- Risk category: Read (Low risk)
- Registry record: grade F, identity verified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_csm_products",
    "arguments": {}
  }
}
```

## Why list_csm_products is rated Low

This tool queries and returns a list of products and services from the ServiceNow CSM (Customer Service Management) catalog. It performs a read-only operation that retrieves existing data without creating, modifying, deleting, or executing any actions. The blast radius of misuse is minimal as it only exposes catalog information.

From the tool's own definition: "Tool name 'list_csm_products' and description 'List products and services available in the CSM catalog' indicate a retrieval operation with no side effects."

## Use case

AI agents call list_csm_products to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_products": {}
  }
}
```

## Other tools on ServiceNow MCP Server (364)

- `delete_attachment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-attachment.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/remove-user-from-group.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/servicenow-mcp-server/rollback-deployment.md
- `commit_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-business-rule.md
- `create_flow_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-scheduled-job.md
- `create_script_include` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-script-include.md
- `create_ui_action` — Execute — https://policylayer.com/tools/servicenow-mcp-server/create-ui-action.md
- `execute_background_script` — Execute — https://policylayer.com/tools/servicenow-mcp-server/execute-background-script.md
- `fire_event` — Execute — https://policylayer.com/tools/servicenow-mcp-server/fire-event.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/servicenow-mcp-server/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/servicenow-mcp-server/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-atf-suite.md
- `run_atf_test` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-atf-test.md
- `run_discovery_scan` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-discovery-scan.md
- `run_security_playbook` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-security-playbook.md
- `run_transform_map` — Execute — https://policylayer.com/tools/servicenow-mcp-server/run-transform-map.md
- `scan_vulnerabilities` — Execute — https://policylayer.com/tools/servicenow-mcp-server/scan-vulnerabilities.md
- `switch_update_set` — Execute — https://policylayer.com/tools/servicenow-mcp-server/switch-update-set.md
- `test_flow` — Execute — https://policylayer.com/tools/servicenow-mcp-server/test-flow.md
- `trigger_agentic_playbook` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-agentic-playbook.md
- `trigger_flow` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-flow.md
- `trigger_scheduled_job` — Execute — https://policylayer.com/tools/servicenow-mcp-server/trigger-scheduled-job.md
- …and 334 more: https://policylayer.com/tools/servicenow-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=servicenow-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/servicenow-mcp-server