# zendesk_get_ticket

Get full detail of a Zendesk ticket including its comments.

Agent View of the PolicyLayer registry record for `zendesk_get_ticket`. HTML page: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/zendesk-get-ticket

## Facts

- Tool: `zendesk_get_ticket`
- Server: Integrations MCP (`shriram-vasudevan/integrations-mcp`) — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md
- Homepage: https://github.com/Shriram-Vasudevan/integrations-mcp
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zendesk_get_ticket",
    "arguments": {}
  }
}
```

## Why zendesk_get_ticket is rated Low

This tool retrieves ticket information from Zendesk—a read-only operation with no side effects. The blast radius is minimal: an AI agent misusing this tool could only expose sensitive information already stored in accessible tickets, not modify systems or trigger external actions. Severity is low because the impact is limited to information disclosure without operational consequences.

From the tool's own definition: "Tool name 'zendesk_get_ticket' and description 'Get full detail of a Zendesk ticket including its comments' indicate retrieval/query of existing data with no modifications or deletions."

## Use case

AI agents call zendesk_get_ticket to retrieve information from Integrations MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Integrations MCP:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "zendesk_get_ticket": {}
  }
}
```

## Other tools on Integrations MCP (419)

- `airtable_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-delete-record.md
- `calendly_cancel_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-cancel-event.md
- `calendly_remove_invitee` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-remove-invitee.md
- `cloudflare_delete_dns_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-delete-dns-record.md
- `cloudflare_purge_cache` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-purge-cache.md
- `gcal_delete_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/gcal-delete-event.md
- `okta_deactivate_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/okta-deactivate-user.md
- `s3_delete_object` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/s3-delete-object.md
- `salesforce_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-delete-record.md
- `supabase_delete_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-delete-user.md
- `amplitude_run_segmentation` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/amplitude-run-segmentation.md
- `parse_natural_timezone` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/parse-natural-timezone.md
- `postmark_send_batch` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/postmark-send-batch.md
- `query_database` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/query-database.md
- `resend_verify_domain` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/resend-verify-domain.md
- `salesforce_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-query.md
- `sendgrid_send_email` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/sendgrid-send-email.md
- `snowflake_execute_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/snowflake-execute-query.md
- `supabase_execute_sql` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-execute-sql.md
- `twilio_make_call` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-make-call.md
- `twilio_send_sms` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-send-sms.md
- `vercel_create_deployment` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/vercel-create-deployment.md
- `stripe_create_payment_intent` — Financial — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/stripe-create-payment-intent.md
- `author` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/author.md
- `generate_password` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-password.md
- `generate_users` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-users.md
- `airtable_get_record` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-get-record.md
- `airtable_list_bases` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-bases.md
- `airtable_list_records` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-records.md
- `airtable_list_tables` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-tables.md
- …and 389 more: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=shriram-vasudevan-integrations-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/shriram-vasudevan-integrations-mcp