# zendesk_list_tickets

A read tool on the Integrations MCP MCP server.

Agent View of the PolicyLayer registry record for `zendesk_list_tickets`. HTML page: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/zendesk-list-tickets

## Facts

- Tool: `zendesk_list_tickets`
- Server: Integrations MCP (`shriram-vasudevan/integrations-mcp`) — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md
- Homepage: https://github.com/Shriram-Vasudevan/integrations-mcp
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zendesk_list_tickets",
    "arguments": {}
  }
}
```

## Why zendesk_list_tickets is rated Low

The 'list' operation is a standard read-only query that retrieves data from Zendesk without side effects. Even though the description is empty, the tool name and context from similar list operations on the same server strongly indicate this is a data retrieval tool. Confidence is high because 'list' operations across MCP servers consistently map to read-only queries.

From the tool's own definition: "Tool name 'zendesk_list_tickets' indicates a listing/retrieval operation. The 'list' verb and 'tickets' object clearly suggest querying existing data without modification."

## Use case

AI agents call zendesk_list_tickets to retrieve information from Integrations MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Integrations MCP:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "zendesk_list_tickets": {}
  }
}
```

## Other tools on Integrations MCP (419)

- `airtable_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-delete-record.md
- `calendly_cancel_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-cancel-event.md
- `calendly_remove_invitee` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-remove-invitee.md
- `cloudflare_delete_dns_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-delete-dns-record.md
- `cloudflare_purge_cache` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-purge-cache.md
- `gcal_delete_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/gcal-delete-event.md
- `okta_deactivate_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/okta-deactivate-user.md
- `s3_delete_object` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/s3-delete-object.md
- `salesforce_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-delete-record.md
- `supabase_delete_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-delete-user.md
- `amplitude_run_segmentation` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/amplitude-run-segmentation.md
- `parse_natural_timezone` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/parse-natural-timezone.md
- `postmark_send_batch` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/postmark-send-batch.md
- `query_database` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/query-database.md
- `resend_verify_domain` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/resend-verify-domain.md
- `salesforce_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-query.md
- `sendgrid_send_email` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/sendgrid-send-email.md
- `snowflake_execute_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/snowflake-execute-query.md
- `supabase_execute_sql` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-execute-sql.md
- `twilio_make_call` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-make-call.md
- `twilio_send_sms` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-send-sms.md
- `vercel_create_deployment` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/vercel-create-deployment.md
- `stripe_create_payment_intent` — Financial — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/stripe-create-payment-intent.md
- `author` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/author.md
- `generate_password` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-password.md
- `generate_users` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-users.md
- `airtable_get_record` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-get-record.md
- `airtable_list_bases` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-bases.md
- `airtable_list_records` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-records.md
- `airtable_list_tables` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-tables.md
- …and 389 more: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=shriram-vasudevan-integrations-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/shriram-vasudevan-integrations-mcp