# zendesk_update_ticket

A write tool on the Integrations MCP MCP server.

Agent View of the PolicyLayer registry record for `zendesk_update_ticket`. HTML page: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/zendesk-update-ticket

## Facts

- Tool: `zendesk_update_ticket`
- Server: Integrations MCP (`shriram-vasudevan/integrations-mcp`) — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md
- Homepage: https://github.com/Shriram-Vasudevan/integrations-mcp
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zendesk_update_ticket",
    "arguments": {}
  }
}
```

## Why zendesk_update_ticket is rated Medium

This tool modifies existing support tickets in Zendesk, which can change ticket status, assignments, comments, or other fields. While reversible (tickets can be modified again), the blast radius is high because an AI agent could incorrectly update customer-facing tickets, change ticket priorities, reassign critical issues, or modify customer communications without proper validation.

From the tool's own definition: "Tool name is 'zendesk_update_ticket' which updates an existing ticket in Zendesk, a customer support platform. The verb 'update' indicates data modification."

## Use case

AI agents use zendesk_update_ticket to create or update resources in Integrations MCP, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Integrations MCP environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches Integrations MCP:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "zendesk_update_ticket": {
      "limits": [
        {
          "counter": "zendesk_update_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on Integrations MCP (419)

- `airtable_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-delete-record.md
- `calendly_cancel_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-cancel-event.md
- `calendly_remove_invitee` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/calendly-remove-invitee.md
- `cloudflare_delete_dns_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-delete-dns-record.md
- `cloudflare_purge_cache` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/cloudflare-purge-cache.md
- `gcal_delete_event` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/gcal-delete-event.md
- `okta_deactivate_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/okta-deactivate-user.md
- `s3_delete_object` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/s3-delete-object.md
- `salesforce_delete_record` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-delete-record.md
- `supabase_delete_user` — Destructive — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-delete-user.md
- `amplitude_run_segmentation` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/amplitude-run-segmentation.md
- `parse_natural_timezone` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/parse-natural-timezone.md
- `postmark_send_batch` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/postmark-send-batch.md
- `query_database` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/query-database.md
- `resend_verify_domain` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/resend-verify-domain.md
- `salesforce_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/salesforce-query.md
- `sendgrid_send_email` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/sendgrid-send-email.md
- `snowflake_execute_query` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/snowflake-execute-query.md
- `supabase_execute_sql` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/supabase-execute-sql.md
- `twilio_make_call` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-make-call.md
- `twilio_send_sms` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/twilio-send-sms.md
- `vercel_create_deployment` — Execute — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/vercel-create-deployment.md
- `stripe_create_payment_intent` — Financial — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/stripe-create-payment-intent.md
- `author` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/author.md
- `generate_password` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-password.md
- `generate_users` — Other — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/generate-users.md
- `airtable_get_record` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-get-record.md
- `airtable_list_bases` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-bases.md
- `airtable_list_records` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-records.md
- `airtable_list_tables` — Read — https://policylayer.com/tools/shriram-vasudevan-integrations-mcp/airtable-list-tables.md
- …and 389 more: https://policylayer.com/tools/shriram-vasudevan-integrations-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=shriram-vasudevan-integrations-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/shriram-vasudevan-integrations-mcp