# create_user

Create a new user account (requires WRITE_ENABLED=true)

Agent View of the PolicyLayer registry record for `create_user`. HTML page: https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-user

## Facts

- Tool: `create_user`
- Server: ServiceNow-MCP (`tedorigawa001/servicenow-mcp`) — https://policylayer.com/tools/tedorigawa001-servicenow-mcp.md
- Homepage: https://github.com/tedorigawa001/ServiceNow-MCP
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_user",
    "arguments": {}
  }
}
```

## Why create_user is rated Medium

This tool creates new user accounts in ServiceNow, which is a reversible write operation. It modifies the system by adding new data but does not execute arbitrary code, delete data irreversibly, or involve financial transactions. The severity is high because creating unauthorized user accounts could grant unwanted access to the system, compromise security, and impact multiple users.

From the tool's own definition: "Tool name is 'create_user' and description states 'Create a new user account'. The requirement of 'WRITE_ENABLED=true' confirms this is a write operation that creates new data."

## Use case

AI agents use create_user to create or update resources in ServiceNow-MCP, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow-MCP:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_user": {
      "limits": [
        {
          "counter": "create_user_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on ServiceNow-MCP (494)

- `cancel_request` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/cancel-request.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-attachment.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/remove-user-from-group.md
- `restore_archived_record` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/restore-archived-record.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/rollback-deployment.md
- `set_cleanup_rule_active` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/set-cleanup-rule-active.md
- `set_destroy_rule_active` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/set-destroy-rule-active.md
- `commit_changeset` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-business-rule.md
- `create_client_script` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-client-script.md
- `create_flow_action` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-scheduled-job.md
- `create_script_include` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-script-include.md
- `execute_background_script` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/execute-background-script.md
- `fire_event` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/fire-event.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-atf-suite.md
- `run_atf_test` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-atf-test.md
- `run_discovery_scan` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-discovery-scan.md
- `run_security_playbook` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-security-playbook.md
- `run_transform_map` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-transform-map.md
- `scan_vulnerabilities` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/scan-vulnerabilities.md
- `smart_query` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/smart-query.md
- …and 464 more: https://policylayer.com/tools/tedorigawa001-servicenow-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=tedorigawa001-servicenow-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/tedorigawa001-servicenow-mcp