# list_csm_accounts

List customer accounts with optional search filter

Agent View of the PolicyLayer registry record for `list_csm_accounts`. HTML page: https://policylayer.com/tools/tedorigawa001-servicenow-mcp/list-csm-accounts

## Facts

- Tool: `list_csm_accounts`
- Server: ServiceNow-MCP (`tedorigawa001/servicenow-mcp`) — https://policylayer.com/tools/tedorigawa001-servicenow-mcp.md
- Homepage: https://github.com/tedorigawa001/ServiceNow-MCP
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_csm_accounts",
    "arguments": {}
  }
}
```

## Why list_csm_accounts is rated Low

This tool queries and returns customer account data without creating, modifying, deleting, or executing any operations. It is a standard read operation with optional filtering, posing minimal risk if accessed by an AI agent. The blast radius is limited to potential exposure of account information that may already be accessible through normal ServiceNow queries.

From the tool's own definition: "Tool name 'list_csm_accounts' and description 'List customer accounts with optional search filter' indicate data retrieval with no side effects."

## Use case

AI agents call list_csm_accounts to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches ServiceNow-MCP:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_accounts": {}
  }
}
```

## Other tools on ServiceNow-MCP (494)

- `cancel_request` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/cancel-request.md
- `delete_attachment` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-attachment.md
- `delete_system_property` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-system-property.md
- `delete_uib_page` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/delete-uib-page.md
- `remove_user_from_group` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/remove-user-from-group.md
- `restore_archived_record` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/restore-archived-record.md
- `rollback_deployment` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/rollback-deployment.md
- `set_cleanup_rule_active` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/set-cleanup-rule-active.md
- `set_destroy_rule_active` — Destructive — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/set-destroy-rule-active.md
- `commit_changeset` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/commit-changeset.md
- `create_business_rule` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-business-rule.md
- `create_client_script` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-client-script.md
- `create_flow_action` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-flow-action.md
- `create_scheduled_job` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-scheduled-job.md
- `create_script_include` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/create-script-include.md
- `execute_background_script` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/execute-background-script.md
- `fire_event` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/fire-event.md
- `ml_detect_anomalies` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-detect-anomalies.md
- `ml_train_anomaly_detector` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-anomaly-detector.md
- `ml_train_change_risk` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-change-risk.md
- `ml_train_incident_classifier` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/ml-train-incident-classifier.md
- `publish_changeset` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/publish-changeset.md
- `run_aggregate_query` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-aggregate-query.md
- `run_atf_suite` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-atf-suite.md
- `run_atf_test` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-atf-test.md
- `run_discovery_scan` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-discovery-scan.md
- `run_security_playbook` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-security-playbook.md
- `run_transform_map` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/run-transform-map.md
- `scan_vulnerabilities` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/scan-vulnerabilities.md
- `smart_query` — Execute — https://policylayer.com/tools/tedorigawa001-servicenow-mcp/smart-query.md
- …and 464 more: https://policylayer.com/tools/tedorigawa001-servicenow-mcp.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=tedorigawa001-servicenow-mcp · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/tedorigawa001-servicenow-mcp