# create_ticket

Create a new support ticket. Requires a subject, category, and initial message.

Agent View of the PolicyLayer registry record for `create_ticket`. HTML page: https://policylayer.com/tools/trekmail-mcp-server/create-ticket

## Facts

- Tool: `create_ticket`
- Server: TrekMail MCP Server (`trekmail/mcp-server`) — https://policylayer.com/tools/trekmail-mcp-server.md
- Homepage: https://github.com/trekmail/mcp-server
- Risk category: Write (Medium risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Rate-limited

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "create_ticket",
    "arguments": {}
  }
}
```

## Why create_ticket is rated Medium

Creating a support ticket is a write operation that generates new data in a ticketing system. It has no irreversible consequences, does not execute arbitrary code, and does not involve financial transactions. The blast radius is minimal—a mistaken ticket can be easily closed or deleted by an administrator. Low severity reflects the reversible and low-impact nature of ticket creation.

From the tool's own definition: "Tool name 'create_ticket' and description 'Create a new support ticket' indicate creation of a new record with reversible effects (tickets can be modified, reassigned, or closed)."

## Use case

AI agents use create_ticket to create or update resources in TrekMail MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your TrekMail MCP Server environment.

## Recommended policy (PolicyLayer)

Verdict: **Rate-limited**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches TrekMail MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket": {
      "limits": [
        {
          "counter": "create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}
```

## Other tools on TrekMail MCP Server (247)

- `bulk_action` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/bulk-action.md
- `cancel_bulk_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-bulk-migration.md
- `cancel_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-migration.md
- `cancel_scheduled` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-scheduled.md
- `change_mailbox_password` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/change-mailbox-password.md
- `confirm_delete_intent` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/confirm-delete-intent.md
- `create_delete_intent` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/create-delete-intent.md
- `delete_alias` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-alias.md
- `delete_bulk_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-bulk-migration.md
- `delete_calendar_event` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-calendar-event.md
- `delete_cloudflare_token` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-cloudflare-token.md
- `delete_contact` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-contact.md
- `delete_contact_group` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-contact-group.md
- `delete_domain` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-domain.md
- `delete_domain_smtp_profile` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-domain-smtp-profile.md
- `delete_external_account` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-external-account.md
- `delete_folder` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-folder.md
- `delete_forwarding_address` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-forwarding-address.md
- `delete_identity` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-identity.md
- `delete_mail_rule` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-mail-rule.md
- `delete_message` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-message.md
- `delete_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-migration.md
- `delete_smtp_connection` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-smtp-connection.md
- `delete_template` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-template.md
- `drive_bulk_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-bulk-purge.md
- `drive_bulk_trash` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-bulk-trash.md
- `drive_device_revoke` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-device-revoke.md
- `drive_file_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-file-purge.md
- `drive_file_trash` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-file-trash.md
- `drive_folder_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-folder-purge.md
- …and 217 more: https://policylayer.com/tools/trekmail-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

---

Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=trekmail-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/trekmail-mcp-server