# list_tickets

List support tickets on the TrekMail account. Supports filtering by status and category. Returns paginated results.

Agent View of the PolicyLayer registry record for `list_tickets`. HTML page: https://policylayer.com/tools/trekmail-mcp-server/list-tickets

## Facts

- Tool: `list_tickets`
- Server: TrekMail MCP Server (`trekmail/mcp-server`) — https://policylayer.com/tools/trekmail-mcp-server.md
- Homepage: https://github.com/trekmail/mcp-server
- Risk category: Read (Low risk)
- Registry record: grade F, identity unverified
- Server rate-limited: no
- Parameters: 0
- Recommended policy verdict: Allowed

## Example call (MCP tools/call, JSON-RPC 2.0)

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "list_tickets",
    "arguments": {}
  }
}
```

## Why list_tickets is rated Low

This tool retrieves and queries existing support ticket data from the TrekMail account with optional filtering. It has no side effects, does not modify or delete data, and does not execute external operations. It is a straightforward data retrieval function, fitting the Read category.

From the tool's own definition: "Tool name is 'list_tickets' and description states it 'List support tickets' and 'Returns paginated results' — core query operation with no modification, deletion, or execution of commands."

## Use case

AI agents call list_tickets to retrieve information from TrekMail MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

## Recommended policy (PolicyLayer)

Verdict: **Allowed**. Enforced by the PolicyLayer MCP gateway (https://policylayer.com/mcp-gateway) before a call reaches TrekMail MCP Server:

```json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_tickets": {}
  }
}
```

## Other tools on TrekMail MCP Server (247)

- `bulk_action` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/bulk-action.md
- `cancel_bulk_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-bulk-migration.md
- `cancel_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-migration.md
- `cancel_scheduled` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/cancel-scheduled.md
- `change_mailbox_password` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/change-mailbox-password.md
- `confirm_delete_intent` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/confirm-delete-intent.md
- `create_delete_intent` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/create-delete-intent.md
- `delete_alias` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-alias.md
- `delete_bulk_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-bulk-migration.md
- `delete_calendar_event` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-calendar-event.md
- `delete_cloudflare_token` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-cloudflare-token.md
- `delete_contact` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-contact.md
- `delete_contact_group` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-contact-group.md
- `delete_domain` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-domain.md
- `delete_domain_smtp_profile` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-domain-smtp-profile.md
- `delete_external_account` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-external-account.md
- `delete_folder` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-folder.md
- `delete_forwarding_address` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-forwarding-address.md
- `delete_identity` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-identity.md
- `delete_mail_rule` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-mail-rule.md
- `delete_message` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-message.md
- `delete_migration` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-migration.md
- `delete_smtp_connection` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-smtp-connection.md
- `delete_template` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/delete-template.md
- `drive_bulk_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-bulk-purge.md
- `drive_bulk_trash` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-bulk-trash.md
- `drive_device_revoke` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-device-revoke.md
- `drive_file_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-file-purge.md
- `drive_file_trash` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-file-trash.md
- `drive_folder_purge` — Destructive — https://policylayer.com/tools/trekmail-mcp-server/drive-folder-purge.md
- …and 217 more: https://policylayer.com/tools/trekmail-mcp-server.md

## For agents

This record is a snapshot. Live verdicts and the full registry:

- Check every server in your MCP config at once: `npx -y policylayer stack`
- Vet a server before you add it: install the mcp-precheck skill — `npx skills add https://policylayer.com` (skill text: https://policylayer.com/skill.md)
- Query the registry over MCP: endpoint `https://api.policylayer.com/mcp` — tools `check_mcp_server`, `check_mcp_stack`, `check_tool`, `search_registry`, `get_change_events`

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Source: the PolicyLayer MCP registry — one continuously verified record per MCP server. Full record: https://policylayer.com/registry?q=trekmail-mcp-server · API: https://policylayer.com/registry/api · Policy library: https://policylayer.com/policies/trekmail-mcp-server