AI agents call zd_get_user to retrieve information from Zendesk without modifying any data. This is common in research, monitoring, and reporting workflows where the agent needs context before taking action. Because read operations don't change state, they are generally safe to allow without restrictions -- but you may still want rate limits to control API costs.
Even though zd_get_user only reads data, uncontrolled read access can leak sensitive information or rack up API costs. An agent caught in a retry loop could make thousands of calls per minute. A rate limit gives you a safety net without blocking legitimate use.
Read-only tools are safe to allow by default. No rate limit needed unless you want to control costs.
{
"version": "1",
"default": "deny",
"tools": {
"zd_get_user": {}
}
}See the full Zendesk policy for all 25 tools.
These attack patterns abuse exactly the kind of access zd_get_user gives an agent. Each links to the full case and the policy that stops it:
Other read tools across the catalogue. The same approach applies to each: allow, with a rate cap to control cost.
Get a Zendesk user by ID.. It is categorised as a Read tool in the Zendesk MCP Server, which means it retrieves data without modifying state.
Register the Zendesk MCP server in PolicyLayer and add a rule for zd_get_user: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Zendesk. Nothing to install.
zd_get_user is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the zd_get_user rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for zd_get_user. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
zd_get_user is provided by the Zendesk MCP server (https://gateway.pipeworx.io/zendesk/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Deterministic rules across all 25 Zendesk tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.
Free to start. No card required.
4,600+ MCP servers and 31,000+ tools scanned and risk-classified.