// MCP TOOL REFERENCE

ZENDESK TOOLS

6 tools from the Zendesk MCP Server, categorised by risk level.

READ TOOLS

get_ticket Retrieve a Zendesk ticket by ID 2/5 get_ticket_comments Retrieve all comments for a ticket 2/5 get_tickets Fetch latest Zendesk tickets 2/5

WRITE TOOLS

create_ticket Create a new Zendesk ticket 3/5 create_ticket_comment Create a comment on a ticket 4/5 update_ticket Update fields on an existing ticket 4/5

// FAQ

How many tools does the Zendesk MCP server have? +

The Zendesk MCP server exposes 6 tools across 2 categories: Read, Write.

How do I enforce policies on Zendesk tools? +

Use Intercept, the open-source MCP proxy. Write YAML rules for each tool — rate limits, argument validation, or deny rules — then run Intercept in front of the Zendesk server.

What risk categories do Zendesk tools fall into? +

Zendesk tools are categorised as Read (3), Write (3). Each category has a recommended default policy.

Enforce policies on Zendesk

Open source. One binary. Zero dependencies.

npx -y @policylayer/intercept

github.com/policylayer/intercept →