PolicyLayer Connect your agent ↗
PolicyLayer for Claude Managed Agents

Your Claude Managed Agent already knows how to work. Give it a way to ask and keep going.

When your playbook has no answer, PolicyLayer sends a question to the decision owner in Slack and the rest of the run continues. The answer returns to the agent on its next run. Repeated answers become playbook rules, so every run starts smarter.

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  • The run never stops for one question
  • Answers come back to the agent, not a thread
  • The playbook grows and the agent does more
Slack #policy-questions PolicyLayer app · 09:41
PL-0051 · Consumer support

Should we waive this £15 late fee?

The customer attempted payment during the confirmed outage. The playbook does not cover this.

One question in Slack. The run has already moved on.

01 / During the run

One open question does not stop the run.

PolicyLayer sets aside only the piece of work the playbook cannot answer. The agent completes everything else on this run.

Scheduled run 08:00
  1. PL-0049
    Statement request
    The playbook answers it
  2. PL-0050
    Address update
    The playbook answers it
  3. PL-0051
    Late fee during outage Should we waive this £15 late fee?
    No answer in the playbook Waiting on answer
  4. PL-0052
    Card delivery update
    The playbook answers it
  5. PL-0053
    Account closure confirmation
    The playbook answers it

The result One question waits for its owner. Everything else is already done.

02 / The answer returns

The agent gets what it needed.

One case across two scheduled runs PL-0051
  1. 01 Tuesday, 09:52

    The owner answers in Slack.

    Yes, waive it. The outage was ours.
  2. 02 Wednesday, 08:00

    The next run finishes the work.

    The agent collects the answer and completes what it set aside.

The result The answer went to the agent that needed it, not into a thread nobody will find again.
03 / The compounding loop

Answers compound into authority.

PolicyLayer watches for the same question coming back. When it does, it drafts a playbook rule and sends it to the decision owner to approve.

From repeated answer to signed playbook Human approved
  1. 01 The question repeats

    PolicyLayer spots the pattern.

    Third late-fee question this month, all answered the same way.

  2. 02 One click to approve

    A rule is drafted for the owner.

    Waive late fees up to £15 during confirmed outages. Approve, edit or reject in Slack.

  3. 03 The playbook grows

    Every future run starts smarter.

    The next signed playbook carries the rule. The agent settles matching work itself.

The result The agent gets smarter with every approved rule.
04 / Setup

Add one decision path. Keep the agent you built.

PolicyLayer generates everything you need for this agent. Add it once, then keep the model, code, tools, sandbox and schedule you already use.

Claude Managed Agent setup Workspace specific
  1. 01

    Import your playbook

    The rules your agent follows today become playbook version one.

  2. 02

    Connect Slack

    Choose where questions and approvals land.

  3. 03

    Add the credential

    Reveal your agent key once and store it in Anthropic’s credential vault.

  4. 04

    Add PolicyLayer to the agent

    Paste the generated MCP server and instructions into your Claude Managed Agent.

Unchanged Your agent stays yours.
  • 01ModelUnchanged
  • 02Agent codeUnchanged
  • 03Existing toolsUnchanged
  • 04SandboxUnchanged
  • 05ScheduleUnchanged
05 / Fit

Beside your agent. Not inside its execution path.

01

Does PolicyLayer replace my agent’s existing tools?

No. The agent keeps its model, tools, sandbox and schedule. PolicyLayer supplies company answers and rules.

02

Does PolicyLayer write to customer systems?

No. PolicyLayer returns words and rules only. Your Claude Managed Agent remains responsible for every action.

03

What happens if PolicyLayer is unavailable?

The agent falls back to its last approved playbook and gains no new authority.

The run doesn’t stop. The agent gets what it needs. Machine authority compounds.

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