File a support ticket. Mirrors to a GitHub issue in Dock's support repo and shows up in the user's dashboard at /settings/support. Use this for bugs (you hit an error), feature requests (Dock is missing something), billing (Stripe/subscription), questions (how do I X), or anything else. Prefer re...
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Part of the Dock server.
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AI agents use create_support_ticket to create or modify resources in Dock. Write operations carry medium risk because an autonomous agent could trigger bulk unintended modifications. Rate limits prevent a single agent session from making hundreds of changes in rapid succession. Argument validation ensures the agent passes expected values.
Without a policy, an AI agent could call create_support_ticket repeatedly, creating or modifying resources faster than any human could review. PolicyLayer's rate limiting ensures write operations happen at a controlled pace, and argument validation catches malformed or unexpected inputs before they reach Dock.
Write tools can modify data. A rate limit prevents runaway bulk operations from AI agents.
{
"version": "1",
"default": "deny",
"tools": {
"create_support_ticket": {
"limits": [
{
"counter": "create_support_ticket_rate",
"window": "minute",
"max": 30,
"scope": "grant"
}
]
}
}
}See the full Dock policy for all 64 tools.
These attack patterns abuse exactly the kind of access create_support_ticket gives an agent. Each links to the full case and the policy that stops it:
Other write tools across the catalogue. The same approach applies to each: rate-limit and validate the arguments.
File a support ticket. Mirrors to a GitHub issue in Dock's support repo and shows up in the user's dashboard at /settings/support. Use this for bugs (you hit an error), feature requests (Dock is missing something), billing (Stripe/subscription), questions (how do I X), or anything else. Prefer request_limit_increase when the user is simply hitting a plan cap.. It is categorised as a Write tool in the Dock MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Dock MCP server in PolicyLayer and add a rule for create_support_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Dock. Nothing to install.
create_support_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the create_support_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for create_support_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
create_support_ticket is provided by the Dock MCP server (https://trydock.ai/api/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Deterministic rules across all 64 Dock tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.
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