bookings_update
A write tool on the ServiceTitan MCP server.
This record as markdown: /tools/jordandalton-servicetitanmcpserver/bookings-update.md
What bookings_update does on ServiceTitan MCP Server
AI agents use bookings_update to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.
Why bookings_update is rated Medium
The 'bookings_update' tool creates or modifies booking data reversibly. ServiceTitan is a service management platform where bookings represent scheduled appointments or jobs—critical business operations. An AI agent misusing this tool could alter customer schedules, technician assignments, or service dates, causing operational disruption and customer impact.
From the tool's definition Tool name 'bookings_update' indicates modification of booking records. The '_update' suffix in the naming convention of sibling tools (adjustments_update) on this ServiceTitan API server consistently denotes write operations that modify existing data.
Attacks that exploit this kind of access
The rule that runs bookings_update safely
PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For bookings_update, this is the rule to start with:
bookings_update stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every bookings_update call is checked against it from then on.
Questions about bookings_update
bookings_update is a write tool on the ServiceTitan MCP Server MCP server. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for bookings_update: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.
bookings_update is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the bookings_update rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for bookings_update. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
bookings_update is provided by the ServiceTitan MCP Server MCP server (jordandalton/servicetitanmcpserver). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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